Setup Guide

TABLE 2 Common symptoms (continued)
Symptom Areas to check Chapter or Document
Zone content mismatch Effective configuration Zoning on page 75
Zone type mismatch Effective configuration Zoning on page 75
Gathering information for your switch support provider
If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following
tasks. For more information about these commands and their operands, refer to the Fabric OS Command Reference .
1. Enter the supportSave command to save RASlog, TRACE, supportShow, core file, FFDC data, and other support information
from the switch, chassis, blades, and logical switches.
2. Gather console output and logs.
NOTE
To execute the supportSave command on the chassis, you must log in to the switch on an account with the admin role
that has the chassis role permission.
Setting up your switch for FTP
Use the supportftp -e command to enable automatic trace dump transfers to your FTP site. This helps minimize trace dump overwrites
on the local switch. In addition, use the supportftp -t command to periodically ping the FTP server and ensure that the it is ready when
needed for automatic transfers.
1. Connect to the switch and log in using an account with admin permissions.
2. Enter the supportFtp command and respond to the prompts.
Example of supportFTP command
switch:admin> supportftp -s
Host IP Addr[1080::8:800:200C:417A]:
User Name[njoe]: userFoo
Password[********]: <hidden>
Remote Dir[support]:
supportftp: parameters changed
NOTE
Refer to Automatic trace dump transfers on page 99 for more information on setting up for automatic transfer of
diagnostic files as part of standard switch configuration.
Using the supportSave command
The supportSave command uses the default switch name to replace the chassis name regardless of whether the chassis name has been
changed to a non-factory setting. If Virtual Fabrics is enabled, the supportSave command uses the default switch name for each logical
fabric.
1. Connect to the switch and log in using an account with admin permissions.
2. Enter the appropriate supportSave command based on your needs:
∙ If you are saving to an FTP or SCP server, use the following command:
supportSave [-n] [-c]
Introduction
Brocade Fabric OS Troubleshooting and Diagnostics Guide
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