Messages Reference Guide

xx Fabric OS Message Reference
53-1002749-01
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Software name and software version, if applicable
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.
The serial number label is located as follows:
• Brocade 300, 5100, 5300, 6505, 6510, 6520, 7800, 8000, VA-40FC, and Brocade
Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side
on the left.
• Brocade 5410, 5424, 5430, 5450, 5460, 5470, 5480—Serial number label attached to
the module.
• Brocade DCX and DCX 8510-8—On the port side of the chassis, on the lower right side and
directly above the cable management comb.
• Brocade DCX-4S and DCX 8510-4—On the non-port side of the chassis, on the lower left
side.
3. World Wide Name (WWN)
Use the licenseIdShow command to display the WWN of the chassis.