Users Guide

Monitoring and Alerting Policy Suite Administrator’s Guide xi
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Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch serial number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
• Brocade 300, 5100, 5300, 6505, M6505, 6510, 6520, 6547, 7800, VA-40FC, and Brocade
Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side on
the left
• Brocade 5410, 5424, 5430, 5431, 5450, 5460, 5470, 5480—Serial number label attached to
the module
• Brocade 6510—On the pull-out tab on the front of the switch
• Brocade DCX and DCX 8510-8—On the bottom right on the port side of the chassis
• Brocade DCX-4S and DCX 8510-4—On the bottom right on the port side of the chassis, directly
above the cable management comb
3. World Wide Name (WWN)
Use the wwn command to display the switch WWN.
If you cannot use the wwn command because the switch is inoperable, you can get the WWN
from the same place as the serial number, except for the Brocade DCX enterprise class
platform. For the Brocade DCX enterprise class platform, access the numbers on the WWN
cards by removing the Brocade logo plate at the top of the nonport side of the chassis.
For the Brocade 5424 embedded switch: Provide the license ID. Use the licenseIdShow
command to display the WWN.
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