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Dell End User License Agreement
Dell BSAFE OEM and Dell End User License Agreements 15
1. Subject Matter and Parts of CTS.
1.1 Scope. This CTS governs Customer's procurement and Supplier's provisioning of
Products, Services and Third Party Products (if applicable) (collectively "Offerings"), for
Customer's own internal use.
1.2 Products and Services. "Products" are either: (i) Supplier-branded IT hardware
products ("Equipment") or (ii) Supplier-branded generally available software, whether
microcode, firmware, operating systems or applications ("Software"). "Services" are: (a)
Supplier's standard service offerings for maintenance and support of Products ("Support
Services") and (b) consulting, deployment, implementation and any other services that
are not Support Services ("Professional Services"). "Third Party Products" means
hardware, software, products, or services that are not "Dell" or "Dell EMC" branded.
Products exclude Services and Third Party Products.
1.3 Framework. This CTS consists of the main body with the terms and conditions
applicable to all Offerings that are in scope, as may be supplemented by additional
schedules, containing terms applicable to all or only specific Offerings and shall form an
integral part of this CTS ("Schedule(s)"). This CTS does not establish a commitment of
Customer to procure, nor an obligation of Supplier or Affiliate to supply, any Offerings
unless the parties have agreed on an Order (as defined below).
1.4 Affiliates. Transactions under this CTS may also involve Dell Inc. or Dell Inc.'s direct
or indirect subsidiaries ("Affiliates").
2. Quoting and Ordering.
2.1 Process. Customer or its Affiliates based in the same country as Customer may
request a quote from Supplier or its Affiliate (depending on the Offerings purchased),
either in the form of a written quotation or online via www.dell.com or any other online
process ("Quote"). Quoted prices are effective until the expiration date of the Quote but
may change due to shortages in materials or resources, increase in the cost of
manufacturing, or other factors. Customer may order the Offerings quoted by: (i) issuing a
Customer purchase order that references such Quote and, if applicable, contract code;
(ii) executing Supplier or Affiliate order forms; (iii) ordering online through either
www.dell.com or other online process; or (iv) ordering through an authorized reseller.
Orders are subject to credit approval and are subject to acceptance by Supplier; unless
Supplier has already otherwise accepted an order, shipment of the Offerings shall be
deemed Supplier's acceptance of the order. An accepted order is hereinafter referred to
as an "Order." Supplier may split an Order into separate transactions, each of which will
form an Order. Orders may contain charges for shipping and handling. Orders are
subject to availability and are cancellable only by Supplier except as expressly permitted
in a Schedule. Supplier is not responsible for pricing, typographical or other errors in any
offer and may cancel Orders affected by such errors. Customer may change or cancel an
Order only as expressly permitted in a Quote or Schedule.
2.2 Orders Submitted Through Reseller. If Customer's purchase is made through a
reseller, then clauses 2.1, 3, and 6 do not apply and all credit, invoicing, payment, returns,
ordering, pricing and cancellation terms for the purchase will be as agreed between
Customer and reseller.