FAQ

Dell End User License Agreement
Dell BSAFE OEM and Dell End User License Agreements 17
"Delivery" for Software occurs either when Supplier provides physical media (or the
Equipment on which it is installed) to the carrier at Supplier's designated point of
shipment, or the date Supplier notifies Customer that Software is available for electronic
download. Unless otherwise agreed, cost of transit insurance on behalf of Customer shall
be included in the total price stated on the Quote.
3.3 Acceptance. All Products and Third Party Products will be deemed to be accepted
upon Delivery. Notwithstanding such acceptance, Customer retains all rights and
remedies under the warranty terms stated below. Customer may only return Products to
Supplier that are permitted to be returned pursuant to the return policy at
www.dell.com/returnspolicy
4. Software Licenses.
Customer's rights to use the Software delivered by Supplier are governed by the terms of
the applicable end-user license agreement. Unless different terms have been agreed
between the parties, the terms posted on www.dell.com/eula (the "EULA") shall apply.
Supplier will provide a hard copy of the applicable terms upon request. Unless expressly
otherwise agreed, microcode, firmware or operating system software required to enable
the Equipment with which it is shipped to perform its basic or enhanced functions, is
licensed for use solely on such Equipment.
5. Services.
5.1 Support Services.
A. Scope and Term. Supplier shall provide Support Services in accordance with the
applicable Service Description or Product Notice, for the (initial or renewal) period agreed
in the applicable Order. Unless otherwise agreed therein, the initial Support Services
procured together with the purchase of a Product start on the commencement date of the
applicable warranty period (as specified in clause 7).
B. Support Availability and Release Cycles. Availability of Support Services is governed
by Supplier's "End-of-Service-Life" policies, to be made available to Customer upon
request. Subject to such policies, Support Services for Software apply to the current and
the immediately prior release of the Software.
C. Limitations. Support Services do not cover any of the following: (i) problems that are
excluded from warranty coverage according to clause 7.5, below; (ii) problems that
cannot be reproduced at Supplier's facility or via remote access to Customer's facility; (iii)
onsite activities for Equipment that is located outside of the applicable service area
(unless otherwise provided in a Service Description); (iv) providing media replacement,
operating supplies, cosmetic accessories or parts such as frames, and cover or support
on those items; or (v) repairing damage or defects in Equipment that are purely cosmetic
and do not affect device functionality.
D. Maintenance Tools and Spare Parts. Supplier may, at its discretion, store tools and
spare parts used by Supplier to perform diagnostic or remedial activities in connection
with Products at the Customer's site or on Customer's systems, and Customer agrees
that such are for use only by Supplier authorized personnel and further authorizes
Supplier to remove and/or disable them when no longer needed by Supplier to provide its
Services.