FAQ

20 Dell BSAFE OEM and Dell End User License Agreements
Dell End User License Agreement
If Customer advises Supplier of a material error, (a) any amounts corrected by Supplier in
writing must be paid within 14 days of correction, and (b) all other amounts shall be paid
by Customer by the due date. If Customer withholds payment because Customer
believes an invoiced amount is incorrect, and Supplier concludes that the amount is
accurate, Customer must pay interest on the unpaid disputed amount from the due date
until Supplier's receipt of payment. Customer may not offset, defer or deduct any invoiced
amounts that Supplier determines are correct following the notification process stated
above.
6.2 Payment Terms. Customer shall pay Supplier's invoices in full and in the same
currency as Supplier's invoice within the time noted on Supplier's invoice, or if not noted,
then within 30 days after the date of the invoice, with interest accruing after the due date
at the lesser of 1.5% per month or the highest lawful rate. In case of Customer's default in
payment Supplier shall, until arrangements as to payment or credit have been
established, be entitled to: (i) cancel or suspend its performance of such Order and/or (ii)
withhold performance under this CTS.
6.3 Taxes. The charges due hereunder are exclusive of, and Customer shall pay or
reimburse Supplier for all value added (VAT), sales, use, excise, withholding, personal
property, goods and services and other similar taxes, governmental fees, levies, customs
and duties resulting from Customer's purchase, except for taxes based on Supplier's net
income, gross revenue, or employment obligations. If Customer qualifies for a tax
exemption, Customer must provide Supplier with a valid certificate of exemption or other
appropriate proof of exemption. If Customer is required to withhold taxes, then Customer
will within 60 days of remittance to the applicable tax authority provide Supplier with
satisfactory evidence (e.g., official withholding tax receipts) that Customer has accounted
to the relevant authority for the sum withheld or deducted, otherwise Supplier will charge
Customer for the amount that Customer has deducted for the transaction.
7. Warranty.
7.1 Equipment Warranty. Supplier warrants that Equipment, under normal usage and with
regular recommended service, will be free from material defects in material and
workmanship, and that Equipment will perform substantially in accordance with the
corresponding standard documentation issued by Supplier for the applicable Equipment.
Unless provided otherwise in a Schedule, additional terms governing the limited
warranties for Equipment are found at www.dell.com/warrantyterms or in the applicable
documentation or Product Notice for the specific Equipment. Supplier's entire liability for
a breach of this warranty shall be for Supplier, at its option and cost, to repair or to replace
the affected Equipment, and, if Supplier is unable to effect such within a reasonable time,
then Supplier will refund the amount Customer paid for the affected Equipment as
depreciated on a straight-line basis over a 5 year period, upon return of such Equipment
to Supplier.
7.2 Software Warranty. The following terms apply to the specific Software ("Warranted
Software") listed in the table located at
https://www.delltechnologies.com/content/dam/digitalassets/active/en/unauth/manual-wa
rranty-informations/h4276-emc-prod-warranty-maint-table.pdf (the "Software Warranty
Table"). Supplier warrants that Warranted Software will substantially conform in all
material respects to its then-current documentation during the applicable warranty period
specified in the Software Warranty Table (the "Software Warranty Period"). Any breach of
this warranty must be reported to Supplier during the Software Warranty Period.