Administrator Guide

the collection, transmission and/or use of the Collected Data,
you may not download, install or otherwise use SupportAssist.
NOTE: This step is not mandatory and you can configure SupportAssist manually without performing this step. Even
before you accept or reject the EULA, the configuration data is sent to the default centrally deployed SupportAssist
Server. If you reject the EULA, the configuration data is not transmitted to the SupportAssist server.
2. Move to the SupportAssist Configuration mode.
To manually configure SupportAssist, use the following command.
CONFIGURATION mode
support-assist
Dell(conf)#support-assist
Dell(conf-supportassist)#
3. (Optional) Configure the contact information for the company.
SUPPORTASSIST mode
contact-company name {company-name}[company-next-name] ... [company-next-name]
Dell(conf)#support-assist
Dell(conf-supportassist)#contact-company name test
Dell(conf-supportassist-cmpy-test)#
4. (Optional) Configure the contact name for an individual.
SUPPORTASSIST mode
contact-person [first <first-name>] last <last-name>
Dell(conf)#support-assist
Dell(conf-supportassist)#contact-person first john last doe
Dell(conf-supportassist-pers-john_doe)#
5. (Optional) Configure the name of the custom server and move to SupportAssist Server mode.
SUPPORTASSIST mode
server server-name
Dell(conf)#support-assist
Dell(conf-supportassist)#server default
Dell(conf-supportassist-serv-default)#
You can configure a maximum of two servers:
• default server
• custom user configured server
6. Enable all activities and servers for the SupportAssist service.
SUPPORTASSIST mode
enable all
Dell(conf)#support-assist
Dell(conf-supportassist)#enable all
7. Trigger an activity event immediately.
EXEC Privilege mode
support-assist activity {full-transfer | core-transfer} start now
Dell#support-assist activity full-transfer start now
Dell#support-assist activity core-transfer start now
SupportAssist
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