Administrator Guide

Configuring SupportAssist Person
SupportAssist Person mode allows you to configure name, email addresses, phone, method and time zone for contacting the
person. SupportAssist Person configurations are optional for the SupportAssist service.
To configure SupportAssist person, use the following commands.
1. Configure the contact name for an individual.
SUPPORTASSIST mode
[no] contact-person [first <first-name>] last <last-name>
Dell(conf-supportassist)#contact-person first john last doe
Dell(conf-supportassist-pers-john_doe)#
2. Configure the email addresses to reach the contact person.
SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
Dell(conf-supportassist-pers-john_doe)#email-address primary [e-mail]
Dell(conf-supportassist-pers-john_doe)#
3. Configure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
Dell(conf-supportassist-pers-john_doe)#phone primary [phone]
Dell(conf-supportassist-pers-john_doe)#
4. Configure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
Dell(conf-supportassist-pers-john_doe)#preferred-method email
Dell(conf-supportassist-pers-john_doe)#
5. Configure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
Dell(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-
time 23:00
Dell(conf-supportassist-pers-john_doe)#
Configuring SupportAssist Server
SupportAssist Server mode allows you to configure server name and the means of reaching the server. By default, a
SupportAssist server URL has been configured on the device. Configuring a URL to reach the SupportAssist remote server
should be done only under the direction of Dell SupportChange.
To configure SupportAssist server, use the following commands.
1. Configure the name of the remote SupportAssist Server and move to SupportAssist Server mode.
SUPPORTASSIST mode
[no] server server-name
Dell(conf-supportassist)#server default
Dell(conf-supportassist-serv-default)#
2. Configure a proxy for reaching the SupportAssist remote server.
SUPPORTASSIST SERVER mode
968
SupportAssist