Users Guide

Conguring SupportAssist Server
SupportAssist Server mode allows you to congure server name and the means of reaching the server. By default, a SupportAssist server
URL has been congured on the device. Conguring a URL to reach the SupportAssist remote server should be done only under the
direction of Dell SupportChange.
To congure SupportAssist server, use the following commands.
1 Congure the name of the remote SupportAssist Server and move to SupportAssist Server mode.
SUPPORTASSIST mode
[no] server server-name
Dell(conf-supportassist)#server default
Dell(conf-supportassist-serv-default)#
2 Congure a proxy for reaching the SupportAssist remote server.
SUPPORTASSIST SERVER mode
[no] proxy-ip-address {ipv4-address | ipv6-address}port port-number [ username userid
password [encryption-type] password ]
Dell(conf-supportassist-serv-default)#proxy-ip-address 10.0.0.1 port 1024 username test
password 0 test1
Dell(conf-supportassist-serv-default)#
3 Enable communication with the SupportAssist server.
SUPPORTASSIST SERVER mode
[no] enable
Dell(conf-supportassist-serv-default)#enable
Dell(conf-supportassist-serv-default)#
4 Congure the URL to reach the SupportAssist remote server.
SUPPORTASSIST SERVER mode
[no] url uniform-resource-locator
Dell(conf-supportassist-serv-default)#url https://192.168.1.1/index.htm
Dell(conf-supportassist-serv-default)#
Viewing SupportAssist Conguration
To view the SupportAssist congurations, use the following commands:
1 Display information on the SupportAssist feature status including any activities, status of communication, last time communication
sent, and so on.
EXEC Privilege mode
show support-assist status
Dell#show support-assist status
SupportAssist Service: Installed
EULA: Accepted
Server: default
Enabled: Yes
URL: https://stor.g3.ph.dell.com
Server: Dell
Enabled: Yes
URL: http://1.1.1.1:1337
1016
SupportAssist