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[no] street-address {address1}[address2]…[address8]
Dell(conf-supportassist-cmpy-test)#street-address 123 Main Street
Dell(conf-supportassist-cmpy-test)#
4 Congure the territory and set the coverage for the company site.
SUPPORTASSIST COMPANY mode
[no] territory company-territory
Dell(conf-supportassist-cmpy-test)#territory IN
Dell(conf-supportassist-cmpy-test)#
Conguring SupportAssist Person
SupportAssist Person mode allows you to congure name, email addresses, phone, method and time zone for contacting the person.
SupportAssist Person congurations are optional for the SupportAssist service.
To congure SupportAssist person, use the following commands.
1 Congure the contact name for an individual.
SUPPORTASSIST mode
[no] contact-person [first <first-name>] last <last-name>
Dell(conf-supportassist)#contact-person first john last doe
Dell(conf-supportassist-pers-john_doe)#
2 Congure the email addresses to reach the contact person.
SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
Dell(conf-supportassist-pers-john_doe)#email-address primary jdoe@mycompany.com
Dell(conf-supportassist-pers-john_doe)#
3 Congure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
Dell(conf-supportassist-pers-john_doe)#phone primary +919999999999
Dell(conf-supportassist-pers-john_doe)#
4 Congure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
Dell(conf-supportassist-pers-john_doe)#preferred-method email
Dell(conf-supportassist-pers-john_doe)#
5 Congure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
Dell(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-time 23:00
Dell(conf-supportassist-pers-john_doe)#
SupportAssist
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