User's Manual

306 Troubleshooting and Recovery

racadm config -g cfgEmailAlert -o

cfgEmailAlertEmailName <email name> -i <index>

where

is the name of the person or group receiving the e-

mail alert, and

<index>

is the index value you specified in steps 4 and 5.

The e-mail name can contain up to 32 alphanumeric characters, dashes,

underscores, and periods. Spaces are not valid.

Setup the SMTP host by configuring the

cfgRhostsSmtpServerIpAddr

database property by typing:

racadm config -g cfgRemoteHosts -o

cfgRhostsSmtpServerIpAddr host.domain

where host.domain is a full-qualified domain name.

You can configure up to four destination e-mail addresses to receive e-mail

alerts. To add more e-mail addresses, repeat steps 2–6.

NOTE: The commands in steps 2–6 will overwrite any existing settings configured

for the index you specify (1–4). To determine whether an index has previously

configured values, type: racadm getconfig -g cfgEmailAlert -i <index>. If the index is

configured, values will appear for the cfgEmailAlertAddress and

cfgEmailAlertEmailName objects.

First Steps to Troubleshooting a Remote System

The following questions are commonly used to troubleshoot high-level

problems in the managed system:

Is the system powered on or off?

If powered on, is the operating system functioning, crashed, or just frozen?

If powered off, did the power turn off unexpectedly?

Monitoring Power and Executing Power Control

Commands on the Chassis

You can use the Web interface or RACADM to:

• View the system’s current power status.

• Perform an orderly shutdown through the operating system when

rebooting, and power the system on or off.