Users Guide

Table Of Contents
Chapter 17: Troubleshooting and Recovery.................................................................................... 194
Resetting Forgotten Administrative Password.............................................................................................................. 194
Gathering Configuration Information, Chassis Status, and Logs Using RACDUMP.................................................195
Supported Interfaces...................................................................................................................................................196
Downloading SNMP Management Information Base File.......................................................................................196
First Steps to Troubleshoot a Remote System..............................................................................................................196
Power Troubleshooting............................................................................................................................................... 196
Troubleshooting Alerts...................................................................................................................................................... 197
Viewing Event Logs........................................................................................................................................................... 198
Viewing Hardware Log................................................................................................................................................ 198
Viewing Chassis Log.................................................................................................................................................... 198
Using Diagnostic Console..................................................................................................................................................199
Resetting Components..................................................................................................................................................... 199
Saving or Restoring Chassis Configuration.................................................................................................................... 199
Troubleshooting Network Time Protocol Errors...........................................................................................................200
Interpreting LED Colors and Blinking Patterns...............................................................................................................201
Troubleshooting Non-responsive CMC..........................................................................................................................202
Observing LEDs to Isolate the Problem....................................................................................................................202
Troubleshooting Network Problems...............................................................................................................................203
Troubleshooting Controller.............................................................................................................................................. 203
Hotplugging enclosures in fault-tolerant chassis.......................................................................................................... 203
Chapter 18: Using LCD Panel Interface..........................................................................................205
LCD Navigation................................................................................................................................................................. 205
Main Menu................................................................................................................................................................... 206
KVM Mapping Menu...................................................................................................................................................206
DVD Mapping...............................................................................................................................................................206
Enclosure Menu...........................................................................................................................................................206
IP Summary Menu.......................................................................................................................................................207
Settings.........................................................................................................................................................................207
Diagnostics......................................................................................................................................................................... 207
Front Panel LCD Messages............................................................................................................................................. 208
LCD Module and Server Status Information................................................................................................................. 208
Chapter 19: Frequently Asked Questions........................................................................................212
RACADM.............................................................................................................................................................................212
Managing and Recovering a Remote System................................................................................................................ 212
........................................................................................................................................................................................213
Active Directory..................................................................................................................................................................213
FlexAddress and FlexAddressPlus....................................................................................................................................214
IOM...................................................................................................................................................................................... 215
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Contents