Owner's Manual

424 Troubleshooting and Recovery
5 Specify a destination e-mail address to receive the e-mail alerts by typing:
racadm config -g cfgEmailAlert -o
cfgEmailAlertAddress <email address> -i <index>
where <email address> is a valid e-mail address, and <index> is the
index value you specified in step 4.
6 Specify the name of the party receiving the e-mail alert by typing:
racadm config -g cfgEmailAlert -o
cfgEmailAlertEmailName <email name> -i <index>
where <email name> is the name of the person or group receiving the
e-mail alert, and
<index> is the index value you specified in step 4
and step 5. The e-mail name can contain up to 32 alphanumeric
characters, dashes, underscores, and periods. Spaces are not valid.
7 Setup the SMTP host by configuring the
cfgRhostsSmtpServerIpAddr database property by typing:
racadm config -g cfgRemoteHosts -o
cfgRhostsSmtpServerIpAddr host.domain
where host.domain is a full-qualified domain name.
You can configure up to four destination e-mail addresses to receive e-mail
alerts. To add more e-mail addresses, repeat step 2–step 6.
NOTE: The commands in steps 2–6 overwrite any existing settings configured for
the index you specify (1–4). To determine whether an index has previously
configured values, type: racadm getconfig -g cfgEmailAlert -i <index>. If the index is
configured, values appear for the cfgEmailAlertAddress and
cfgEmailAlertEmailName objects.
First Steps to Troubleshooting a Remote System
The following questions are commonly used to troubleshoot high-level
problems in the managed system:
1
Is the system powered on or off?
2 If powered on, is the operating system functioning, crashed, or just frozen?
3 If powered off, did the power turn off unexpectedly?