A5_bk0.book Page 1 Tuesday, October 4, 2011 3:19 PM Dell Client Management Pack Version 4.
A5_bk0.book Page 2 Tuesday, October 4, 2011 3:19 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2011 Dell Inc. All rights reserved.
A5_bk0.book Page 3 Tuesday, October 4, 2011 3:19 PM Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . What is New in Dell Client Management Pack Version 4.1 . . . . . . . . . . . . . . . . . . . . . . . . . 5 Key Features of Dell Client Management Pack . . . . . . 6 . . . . . . . . 6 About Dell Client Management Pack v4.1 . Details of Components Modelled by the Dell Management Pack . . . . . . . . . . . . . . . . . . 7 Supported Dell Client Systems . . . . . . . . . .
A5_bk0.book Page 4 Tuesday, October 4, 2011 3:19 PM Health Status Indicators Alerts View . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . 16 Diagram View . . . . . . . . . . . . . . . . . . . . Viewing Dell Client Hardware Health Roll-up . . . 19 . . . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 State View . Tasks Client Reboot and Shutdown . . . . . . . . . . . .
A5_bk0.book Page 5 Tuesday, October 4, 2011 3:19 PM 1 Overview The Dell Client Management Pack version 4.1 with Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, and System Center Essentials (SCE) 2007 SP1/2010 environment allows you to manage, monitor, and ensure the availability of the Dell Client systems.
A5_bk0.book Page 6 Tuesday, October 4, 2011 3:19 PM Key Features of Dell Client Management Pack Table 1-1 lists the key features and functionalities of the Dell Client Management Pack version 4.1. Table 1-1. Features and Functionalities Feature Functionality Discovery Supports in-band discovery of Dell Latitude, Precision, Optiplex Client systems that run the supported Windows operating system. Groups Dell Vostro Client system, Client systems without OMCI service, OMCI version lower than 7.
A5_bk0.book Page 7 Tuesday, October 4, 2011 3:19 PM Table 1-2. Management Pack Functionality and Dependencies Management Pack/Utility Description Dependency Dell Windows Client Management Pack 4.1 Management Pack for Base Folder Utility 4.0 discovery, monitoring and alert management of supported Dell Client systems and its components. Details of Components Modelled by the Dell Management Pack The Dell Client Management Pack version 4.1 contains the Dell Windows Client Management Pack.
A5_bk0.book Page 8 Tuesday, October 4, 2011 3:19 PM Supported Dell Client Systems The Dell Client Management Pack Version 4.1 supports the following Dell Client Systems: • Dell Optiplex • Dell Precision • Dell Latitude • Dell Vostro systems running supported Client Windows operating systems. NOTE: Dell Vostro systems are grouped under the UnManaged group. Supported Operating Systems For the Management Station The Dell Client Management Pack Version 4.
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A5_bk0.book Page 11 Tuesday, October 4, 2011 3:19 PM Dell Client Management Pack Operations 2 Overview This chapter describes the various operations that you can perform on Microsoft Systems Center Operations Manager (SCOM) or Systems Center Essentials (SCE) using the Dell Client Management Pack version 4.1.
A5_bk0.book Page 12 Tuesday, October 4, 2011 3:19 PM Web Console The Web console enables you to monitor and manage your Dell devices with the Dell Client Management Pack using a browser instead of the Operations Manager 2007 console. You can use the Web console without installing the Operations console. The Web console has the following limitations: • It provides only the Monitoring feature for all Management Packs. • Console launch tasks are not available. • The Personalize view is not available.
A5_bk0.book Page 13 Tuesday, October 4, 2011 3:19 PM 5 To discover Dell Client systems, select Advanced discovery. a In the Computer and Device Classes drop-down list, select Clients Only. b Click Next. The Discovery Method screen appears. 6 In the Discovery Method screen, select one of the two options given below: a Scan Active Directory: This option enables you to specify the selected objects from the Active Directory. i. Click Configure to create a query to find the objects that you want to scan.
A5_bk0.book Page 14 Tuesday, October 4, 2011 3:19 PM 10 Select the Dell Client systems that you want to manage and click Next. 11 On the Summary screen, specify the path for Agent Installation Directory, specify the credentials for Agent Action Account, and click Finish. Dell Hardware Discovery and Grouping Table 2-4 lists the details of the hardware discovery and grouping by the Dell Client Management Pack . Table 2-4.
A5_bk0.book Page 15 Tuesday, October 4, 2011 3:19 PM Table 2-5.
A5_bk0.book Page 16 Tuesday, October 4, 2011 3:19 PM Table 2-6. Severity Level Indicators (continued) Icon Severity Level Critical/Failure/Error.The component has either failed or failure is imminent. The component requires immediate attention and may need replacement. Data loss may have occurred. The specific component is not monitored. The service is unavailable. Alerts View The Alerts View displays alerts for the events received from the OMCI service running on the systems that you are monitoring.
A5_bk0.book Page 17 Tuesday, October 4, 2011 3:19 PM Client Diagram Figure 2-1. Graphical Representation of Dell Client Systems Managed by SCOM To access the Client Diagram: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click Diagram ViewsClient Diagram.
A5_bk0.book Page 18 Tuesday, October 4, 2011 3:19 PM Complete Diagram View Figure 2-2. Graphical Representation of all Dell Devices To access the Complete Diagram View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click Diagram ViewsComplete Diagram View.
A5_bk0.book Page 19 Tuesday, October 4, 2011 3:19 PM Viewing Dell Client Hardware Health Roll-up You can view the Dell Client Hardware Health rolled up to Windows Computer Health. To view the Dell Client Hardware Health Roll-up: 1 In the Operations Console, click My Workspace 2 Right-click on selected Favorite Views and from the pop-up menu select NewDiagram View. A Create Diagram View window is displayed.
A5_bk0.book Page 20 Tuesday, October 4, 2011 3:19 PM Tasks Tasks are available in the Actions/Tasks pane of the Operations Console. When you select a Client system in the Diagram view or the State view, the relevant tasks appear in the Actions/Tasks pane. Client Reboot and Shutdown To reboot or shutdown a client: 1 In the Operations Console, navigate to either the State View or Diagram View. 2 Select any discovered Dell Client system. 3 In the Actions pane, click either Client Reboot or Client Shutdown.
A5_bk0.book Page 21 Tuesday, October 4, 2011 3:19 PM Reports The Reporting feature is available with the Dell Client Management Pack version 4.1. The event analysis report displays the event time, log record, and status (criticality) of OMCI events for selected Dell Windows Client systems. To access the reporting feature: 1 Click Reporting in the Operations Console. 2 Expand Reporting in the navigation pane. 3 Click Dell Client for the Windows Event Log.
A5_bk0.book Page 22 Tuesday, October 4, 2011 3:19 PM Customizing the Dell Client System Management Pack Using the Dell Client management pack, you can do the following for the Dell Client systems: – customize discovery – monitor – manage event processing – use overrides to increase or decrease the intervals to the specific Dell hardware management needs of the SCOM or SCE operator.
A5_bk0.book Page 23 Tuesday, October 4, 2011 3:19 PM Table 2-7 illustrates the various Dell unit monitors and the applicable parameters for your Dell Client systems. Table 2-7.
A5_bk0.book Page 24 Tuesday, October 4, 2011 3:19 PM Object Discoveries Using overrides, you can customize the following Dell Client Management Pack discovery parameters: • Enabled: Allows you to enable or disable discoveries. You can set the Override Setting to True or False. The default setting is True. • Interval in Seconds: Specifies the frequency in seconds that the Dell Management Pack discovers the component instance and attributes of your Dell Client system.
A5_bk0.book Page 25 Tuesday, October 4, 2011 3:19 PM Rules Dell Systems Event Processing Rules The Dell Client Management Pack processes rules from OMCI. You can customize the rules by setting override parameters for the rules. To customize the rules: 1 In the Operations Console, click the Authoring tab . 2 Select Rules under Management Packs in the Authoring pane. 3 In the Rules pane, select Dell Client instance and select a rule. 4 Right-click the rule and select the Overrides option.
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A5_bk0.book Page 27 Tuesday, October 4, 2011 3:19 PM Related Documentation and Resources 3 This chapter gives the details of documents and references to help you work with Dell Client Management Pack version 4.1 Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 For optimal performance, deploy device-specific Dell Management Packs on different management servers. For information on Microsoft’s recommendations for scalability, see the Microsoft website at support.
A5_bk0.book Page 28 Tuesday, October 4, 2011 3:19 PM Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available. For more information see "Getting Help" in your system’s Hardware Owner’s Manual. Additionally, Dell Enterprise Training and Certification is available. For more information, see dell.com/training. This service might not be offered in all locations.
A5_bk0.book Page 29 Tuesday, October 4, 2011 3:19 PM A Appendix Issues and Resolutions The following table lists the known issues, resolutions, and where the issues are applicable to. Table A-1. Issues and Resolutions Issue Resolution Applicable To Dell alerts are not sorted Check the registry on the managed SCOM 2007 SP1, according to their age. system that has this problem. There SCE 2007 SP1 could be a left-over view definition that has set the sorting flags to 'false'.
A5_bk0.book Page 30 Tuesday, October 4, 2011 3:19 PM Table A-1. Issues and Resolutions Issue Resolution Under certain conditions, Microsoft KB968760 available at alerts related to Handle support.microsoft.com resolves this. Count Threshold and Private Bytes Threshold are displayed on the Operations console of the management server. SCOM 2007 SP1, SCE 2007 SP1 Under certain conditions, Microsoft KB975057 available at an error message is support.microsoft.com resolves this.
A5_bk0.book Page 31 Tuesday, October 4, 2011 3:19 PM Table A-1. Issues and Resolutions Issue Resolution Applicable To The reports do not Microsoft KB954643 available at appear as expected in the support.microsoft.com resolves this. Reporting space of the Administration console. SCOM 2007 SP1, SCE 2007 SP1 The SCOM console Microsoft KB951526 available at intermittently displays support.microsoft.com resolves this.
A5_bk0.book Page 32 Tuesday, October 4, 2011 3:19 PM Table A-1. Issues and Resolutions Issue Resolution Few unit monitors in the Dell Client Management Pack under the Sensors instance may display the status as green even though the sub-instance does not exist when you use the health explorer. This is because unit monitors cannot display an Unavailable state when the instance is present and the unit monitor has been executed. 32 Appendix Applicable To SCOM 2007 SP1/R2, SCE 2007 SP1/2010.
