Dell Client Management Pack Version 5.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
Contents 1 Overview.......................................................................................................................................5 What Is New In This Release................................................................................................................................... 5 Key Features Of Dell Client Management Pack........................................................................................................5 About Dell Client Management Pack.............
1 Overview The Dell Client Management Pack version 5.0 for Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, System Center Operations Manager 2007 R2, or System Center Essentials (SCE) 2010 allows you to manage and monitor the availability of Dell client systems.
Feature Functionality NOTE: Dell Client Management Pack version 5.0 groups Dell Vostro client system, client systems without OMCI service, OMCI version earlier than 8.0, and Dell client systems on which OMCI service has been stopped or disabled, as Dell UnManaged Clients. Monitoring Supports health monitoring for Dell client systems and instance level health information for processors, OMCI service, sensors, and storage.
Supported Dell Client Systems The Dell Client Management Pack Version 5.0 supports the following Dell client systems: • OptiPlex • Dell Precision • Latitude • Vostro systems running supported client Windows operating systems. NOTE: Vostro systems are classified as Dell UnManaged Clients. Supported Operating Systems Supported Operating Systems For The Management Systems For the list of supported operating systems for the management server for OpsMgr 2012/SP1/R2, see technet.microsoft.
Dell Client Management Pack Operations 2 This chapter provides information on the various operations that you can perform on Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, Microsoft System Center Operations Manager 2007 R2, and Microsoft System Center Essentials 2010, using the Dell Client Management Pack version 5.0.
• Client instrumentation (OMCI) services is disabled or not running. • Client system is a Vostro system. Adding Dell Client Systems To add a Dell client system to the Agent Managed list: 1. Log on to the system with an account that has the OpsMgr Administrator role for the OpsMgr management groups. 2. In the OpsMgr console, click Administration. 3. At the bottom of the Administration pane, click Discovery Wizard. The Computer and Device Management Wizard screen is displayed. 4.
Classification Group Name on OpsMgr Console Hardware Type • • • Dell UnManaged Latitude Dell Precision Optiplex Vostro client system Objects Discovered By Dell Client Management Pack The following table lists the details of objects discovered by the Dell Client Management Pack. Table 5. Dell Object Discoveries Discovery Object Description Dell Managed Client Group population discovery Discovers the Dell Managed Group with all the supported models of Dell business clients.
Icon Severity Level still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error — The component has either failed or failure is imminent. The component requires immediate attention and may need replacement. Data loss may have occurred. The specific component is not monitored. The service is unavailable.
Client Diagram View Figure 1. Graphical Representation Of Dell Client Systems Managed By OpsMgr To access the Client Diagram: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Client Diagram. The Client Diagram offers a graphical representation of all Dell client systems that OpsMgr manages.
Complete Diagram View Figure 2. Graphical Representation Of All Dell Devices To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that OpsMgr manages.
State Views The State Views displays the status of each Dell device managed by OpsMgr on your network. The Dell Client Management Pack provides a list of severity level indicators to help you monitor the health of the Dell client systems on the network. Accessing State Views To access the State Views: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click State Views → Clients.
To access the reporting feature: 1. Click Reporting in the OpsMgr console. 2. Expand Reporting in the navigation pane. 3. Click Dell Client for the Windows Event Log. OpenManage Windows Event Log 1. Click Reporting in the OpsMgr console. 2. Expand Reporting in the navigation pane. 3. Click Dell Client for the Windows Event Log. 4. Click Open in the Actions/Tasks pane. 5. Select the time period to generate the report. 6. Click Add Object or Add Group. 7.
Groups Unit Monitor Name Default Periodic Poll Setting Processor Group for Dell Client Periodic 3600 seconds (60 minutes) Processor Unit Instance Periodic 3600 seconds (60 minutes) Sensors of Dell client systems Periodic 3600 seconds (60 minutes) Storage Group for Dell Client Periodic 3600 seconds (60 minutes) Disk Unit Instance Periodic 3600 seconds (60 minutes) • • • • Battery Fan Intrusion Temperature NOTE: When chassis door is removed or closed, OMCI generates Chassis Intrusion event
Discovery Object Description Groups Services of Dell client OMCI service instance Customizing Object Discoveries Using overrides, you can customize the following Dell Client Management Pack discovery parameters: • Enabled — Allows you to enable or disable discoveries. You can set the Override setting to True or False. The default setting is True.
Related Documentation And Resources 3 Microsoft Guidelines For Performance And Scalability For Operations Manager 2007 R2 For optimal performance, deploy device-specific Dell Management Packs on different management servers. For information on Microsoft’s recommendations for scalability, see support.microsoft.com/kb/975057. NOTE: Make sure that the Autogrow Option is enabled in Operations Manager Database for improved performance.
4 Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues And Resolutions Applicable To OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue Resolution close as a result of the Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices. Deleting management pack from OpsMgr console does Close and re-open the OpsMgr console. not delete the client Alerts view and Diagram view. If user opens any of the client views, Object not found error displays. Tooltip for objects in the Diagram Views of the OpsMgr web console does not display any information related to attributes.
