Dell Client Management Pack Version 5.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Overview.......................................................................................................................................5 What Is New In This Release...................................................................................................................................5 Key Features Of Dell Client Management Pack.......................
Troubleshooting.........................................................................................................................
1 Overview The Dell Client Management Pack version 5.0 for Microsoft System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, System Center Operations Manager 2007 R2, or System Center Essentials (SCE) 2010 allows you to manage and monitor the availability of Dell client systems.
Feature Functionality Launching Remote Desktop Launches the remote desktop for client systems through OpsMgr console. Client Shutdown and Reboot Supports the shutdown and reboot tasks for the Dell client systems through OpsMgr console. Hardware Health roll up Provides the client hardware health roll up to Widows Computer Health. For more information, see Viewing Dell Client Hardware Health Roll-Up.
Supported Operating Systems Supported Operating Systems For The Management Systems For the list of supported operating systems for the management server for OpsMgr 2007, see technet.microsoft.com/enus/library/bb309428(en-us).aspx, and for OpsMgr 2012/SP1, see technet.microsoft.com/en-us/library/hh205990.aspx. Supported Operating Systems For The Managed Systems The Dell Client Management Pack version 5.
Dell Client Management Pack Operations 2 This chapter provides information on the various operations that you can perform on Microsoft System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, System Center Operations Manager 2007 R2, and System Center Essentials 2010, using the Dell Client Management Pack version 5.0.
• Client system is a Vostro system. Adding Dell Client Systems To add a Dell client system to the Agent Managed list: 1. Log on to the system with an account that has the OpsMgr Administrator role for the OpsMgr management groups. 2. In the OpsMgr console, click Administration. 3. At the bottom of the Administration pane, click Discovery Wizard. The Computer and Device Management Wizard screen is displayed. 4. Click Next after reading the instructions on the screen. 5.
Classification Group Name on OpsMgr Console Hardware Type • • Dell UnManaged Dell Precision Optiplex Vostro client system Objects Discovered By Dell Client Management Pack The following table lists the details of objects discovered by the Dell Client Management Pack. Table 5. Dell Object Discoveries Discovery Object Description Dell Managed Client Group population discovery Discovers the Dell Managed Group with all the supported models of Dell business clients.
Icon Severity Level still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error — The component has either failed or failure is imminent. The component requires immediate attention and may need replacement. Data loss may have occurred. The specific component is not monitored. The service is unavailable.
Client Diagram View Figure 1. Graphical Representation Of Dell Client Systems Managed By OpsMgr To access the Client Diagram: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Client Diagram. The Client Diagram offers a graphical representation of all Dell client systems that OpsMgr manages.
Complete Diagram View Figure 2. Graphical Representation Of All Dell Devices To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that OpsMgr manages.
State Views The State Views displays the status of each Dell device managed by OpsMgr on your network. The Dell Client Management Pack provides a list of severity level indicators to help you monitor the health of the Dell client systems on the network. Accessing State Views To access the State Views: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click State Views → Clients.
Accessing Reports NOTE: You can also access Reporting from the Diagram Views by clicking on the client instance. The option for Dell Report is located in the Actions/Tasks pane under the Dell System instance reports along with the default Microsoft reports. To access the reporting feature: 1. Click Reporting in the OpsMgr console. 2. Expand Reporting in the navigation pane. 3. Click Dell Client for the Windows Event Log. OpenManage Windows Event Log 1. Click Reporting in the OpsMgr console. 2.
Unit Monitors The following table provides information for the various Dell unit monitors and the applicable parameters for client systems. Table 6.
Object Discoveries Table 7. Dell Discovery Object Discovery Object Description Groups Discover Hardware Components for Dell Client systems Discovers the disk, memory, sensors, and processor of your system. Dell clients Dell client instance Hardware components of Dell client Storage group for Dell client Disk unit instance Memory group for Dell client Processor group for Dell client Processor unit instance Sensor group for Dell client OMCI Services discovery Discovers the OMCI services.
OMCI Override Properties All warning and critical events for OMCI have a corresponding event processing rule.
Related Documentation And Resources 3 Microsoft Guidelines For Performance And Scalability For Operations Manager 2007 R2 For optimal performance, deploy device-specific Dell Management Packs on different management servers. For information on Microsoft’s recommendations for scalability, see support.microsoft.com/kb/975057. NOTE: Make sure that the Autogrow Option is enabled in Operations Manager Database for improved performance.
4 Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues And Resolutions Applicable To OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue Resolution close as a result of the Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices. Deleting management pack from OpsMgr console does Close and re-open the OpsMgr console. not delete the client Alerts view and Diagram view. If user opens any of the client views, Object not found error displays. Tooltip for objects in the Diagram Views of the OpsMgr web console does not display any information related to attributes.