Users Guide

Troubleshooting
The following table lists the known issues, resolutions, and where the issues are applicable.
Table 8. Issues And Resolutions Applicable To OpsMgr
Issue Resolution
Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem.
The sorting flags in the left overview definition may have been set
to false.
In some instances, when you import a management pack with
changes already done to the sorting flags, the sorting flags may not
get updated in the registry of the managed system. If you delete
these settings for the view in the registry, they are recreated from
the new management pack when you navigate to that view again.
You can also edit the sorting flags in the registry for the view.
Registry edit:
HKEY_CURRENT_USER\Software\Microsoft
\Microsoft Operations Manager\3.0\Console\%
GUID.ViewTitle%AlertsView\Age
To enable sorting of alerts, ensure the keys IsSortable and
IsSorted are set to 1.
Under certain conditions, alerts related to Handle Count
Threshold and Private Bytes Threshold are displayed on the
OpsMgr console of the management server.
Microsoft KB968760 available at support.microsoft.com
resolves this.
Under certain conditions, an error message is displayed on the
OpsMgr console of the management server with the Event ID –
623 and Event Source – Health Service ESE Store.
Microsoft KB975057 available at support.microsoft.com
resolves this.
The System Center Operations Manager 2007 console may crash
on certain operating systems.
Microsoft KB951327, KB951526 available at
support.microsoft.com resolves this.
You may experience one or more of the following situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring Views do not display.
• Health Service may not start up on the system.
Microsoft KB954049 available at support.microsoft.com
resolves this
Reports do not appear as expected in the Reporting space of the
Administration console.
Microsoft KB954643 available at support.microsoft.com
resolves this.
The OpsMgr console intermittently displays the following error
message - Health service Host Process encountered
a problem and needed to close as a result of the Health
Service crash. You may notice unexpected behavior in the
discovery and monitoring of Dell devices.
Microsoft KB951526 available at support.microsoft.com
resolves this.
Deleting management pack from OpsMgr console does not delete
the client Alerts view and Diagram view. If user opens any of the
client views, Object not found error displays.
Close and re-open the OpsMgr console.
4
Troubleshooting 17