Users Guide

286 | Understanding Printer Messages
Understanding Printer Messages
Status Codes
The touch panel displays error messages describing the current state of the printer and
indicates possible printer problems you must resolve. This chapter provides a list of status
codes or error messages, and informs you what you can do to clear error messages.
When you contact customer support about an error, have the status codes and error
messages ready.
CAUTION:
• When an error occurs, the print data remaining on the printer and the information accumulated
in the memory of the printer may be corrupted.
NOTE:
• A status code is included in an error message.
• For status codes that are not listed in this chapter, refer to instructions in each error message.
"001-001" - "004-999"
Status Code Cause and Remedy
002-500 An error occurred during the scan job.
Execute the operation again. Also, check whether or not the account limit for the Scan
service is set when the accounting type is ColorTrack. Contact customer support if this
failure is repeated.