Users Guide

308 | Understanding Printer Messages
018-564 DNS resolution for the specified hostname failed.
Check the following:
• The destination HTTP server for the scanned document is registered on the DNS server.
• The machine is connected to the DNS server.
• The address of the DNS server is set on the machine.
018-565 DNS resolution for the proxy server name set on the machine failed.
Check the following:
• The proxy server name set on the machine is registered on the DNS server.
• The machine is connected to the DNS server.
• The address of the DNS server is set on the machine.
018-566 Unable to connect to the HTTP server.
Check the following:
• The network cable connection on the machine
• The destination HTTP server for the scanned document is accessible by PC.
018-567 Check whether the destination HTTP server for the scanned document is accessible by
PC.
018-568 An SSL/TLS connection error occurred.
Check the following:
• The destination HTTP server for the scanned document is accessible by PC.
• SSL settings for the HTTP server is correct.
• The HTTP server name
• The HTTP server path name
018-569 The SSL server certificate may have a problem.
• Check whether the destination HTTP server for the scanned document is accessible by
PC.
• Check whether the SSL server certificate is registered on the HTTP server.
• Check whether the SSL server certificate is valid.
Check the following:
The certificate is unexpired.
The time set on the machine is correct.
The certificate is not on the discard list.
• Check the certificate path to the SSL server certificate, and import the required CA
certificate.
• If the SSL server certificated is not registered on the HTTP server, disable the Verify
Remote Server Certificate setting.
018-570 A client certificate authentication error occurred on the HTTP server.
Check the following:
• The destination HTTP server for the scanned document is accessible by PC.
• The SSL client certificate is registered on the machine.
• The device certificate is correctly registered on the HTTP server.
018-571 Try the same operation. Contact customer support if this failure is repeated.
018-587 Do Not Save is set as a handling method when names are duplicated for scanned files.
018-588 When Append a Number or Append Date & Time is set as the process to be executed in
case of a file name duplication, confirm that the file format is not multi-page.
018-589 When Append a Number or Append Date & Time is set as the process to be executed in
case of a file name duplication, check the NEXTNAME.DAT file is correct.
018-590 A file or folder of the same name was detected on the server.
• Execute the operation again when other machines are not accessing the folder.
• Con
tact customer support if this failure is repeated.
018-591 C
hange the file name or forwarding destination folder of the scan server. Also try moving
or deleting the files within the forwarding destination folder.
018-592 • If an existing lock directory (*.LCK) remains in the forwarding destination, delete it
manually, and then execute the job again.
• Confirm the specified folder name is correct.
Status Code Cause and Remedy