Users Guide

414 | Print Quality Problems
Random spots/Blurred images
The entire output is blank
3 Increase the temperature level of the fusing unit in
Device > Support > Fusing Unit Temperature
Adjustment.
Does this solve your problem?
The task is complete. Go to action 4.
4 Replace the fusing unit.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
Action Yes No
1 Ensure that the toner cartridges are installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Ensure that the drum cartridges are installed correctly.
Does this solve your problem?
The task is complete. Go to action 3.
3 Replace the drum cartridges.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 If you are using non-Dell brand toner cartridges, enable
the Non-Dell Toner option.
Does this solve your problem?
The task is complete. Go to action 2.
2 If only one color is blank, replace the drum cartridges. If
all colors are blank, check the 2nd Belt Transfer Roller
(2nd BTR) to make sure it is seated correctly or replace
the 2nd Belt Transfer Roller (2nd BTR).
Does this solve your problem?
The task is complete. Contact Dell.