Users Guide

428 | Copy and Scan Problems
Copy and Scan Problems
Unable to Copy/Scan with the Machine
The Copy/Scan Result is not What was Expected
Symptom Cause Remedy
The document is not
correctly fed from
the document
feeder.
The document is too small. The minimum size of the document that can be
loaded on the document feeder is 139.7 mm x
139.7 mm.
The document type is unsuitable. The document feeder does not feed irregular
sized documents, business cards, transparencies,
or thin documents.
In addition, the document feeder does not feed
documents with sticky tags, paper clips, or
adhesive tape.
The document guides are set in
incorrect positions.
Adjust the document guides to the document.
A piece of torn paper remains in
the document feeder.
Open the document feeder cover, and remove
the piece.
Documents of mixed sizes are
loaded.
When loading documents of mixed sizes, be sure
to enable Mixed Size Originals. Otherwise, a
paper jam will occur.
NOTE:
• Only the combination of the Letter size
and Legal size is available when you load
mixed sized documents.
Symptom Cause Remedy
The image is dirty. The document glass or the
document cover is soiled.
Clean the document glass or the document cover.
The document is a transparent
type such as a transparency film.
If the document is transparent, dirt on the
document cover may be copied on the image.
Place a white sheet of paper on top of the
document.
The document is colored, rough,
or a blueprint.
Adjust the density setting or image quality.
The document is glossy printing
paper.
Glossy printing paper easily sticks to the
document glass, and shadows are sometimes
scanned, soiling the image. Place a transparency
film under the document.
The image is too
dark, or too light.
The density setting is not proper. Adjust the density setting.
The setting for Original Type
is inappropriate for the
document.
Select an image quality appropriate for the
document.
Part of the image is
missing.
The document is pasted or
folded.
The pasted or folded section may not be lying flat
on the document glass. Place a stack of white
sheets on top of the document to flatten the
document against the document glass.