Reference Guide

Important Information 21
Exceptions to Dell’s 21-day return policy:
•New PowerEdge™, PowerConnect™, and PowerVault™ products purchased directly from
Dell may be returned within 30 days from the date on the packing slip or invoice.
•New Vostro™, OptiPlex™, Latitude™, and Dell Precision™ systems purchased directly
from divisions designated by Dell as Commercial or Public may be returned within 30 days
from the date on the packing slip or invoice.
• Application software and operating systems that have been installed by Dell may be
returned only if installed on a returnable system, and only if you return that system within
the applicable return period.
• Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC and EMC-branded
products, Dell KACE and KACE-branded hardware and software products, Dell
Compellent and Compellent-branded hardware and software products, Dell Force 10 and
Force 10-branded hardware and software products, PowerVault ML6000 tape libraries,
non-Dell-branded enterprise products, enterprise software, and customized hardware or
software products may not be returned at any time.
• Software licenses purchased under any type of volume license agreement may be returned
only with the express approval of the publisher, which in many circumstances will not be
granted.
Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error,
Dell may charge a restocking fee of up to 15% of the purchase price plus any applicable sales tax.
How to Return: Before returning a product, you MUST first contact Dell customer service and
obtain a Credit Return Authorization (CRA) number before the end of the applicable return
period. Dell will not accept returns without a CRA number. To find the appropriate phone
number or to send an e-mail to customer service to request a CRA number, go to
www.dell.com/contact, or see "Contacting Dell" or "Getting Help" in your customer
documentation.
NOTE: You must ship the product to Dell within 5 days of the date that Dell issues the Credit
Return Authorization number, and MUST follow these steps:
• Ship back all products you are seeking to return to Dell and for which you received a CRA
number. For partial returns, your credit may be less than the invoice or individual
component price due to bundled or promotional pricing or any unadvertised discounts
or concessions.
• Return the products in their original packaging, in as-new condition, along with any
media, documentation, and any other items that were included in your original shipment.
• Ship the product at your expense, and insure the shipment or accept the risk of loss or
damage during shipment.
Upon receipt of your return, Dell will issue a credit or a refund of the purchase price paid, less
shipping and handling and any applicable restocking fees subject to this policy.