Reference Guide

28 Important Information
• Dell KACE and KACE-branded hardware and software products
• Dell Compellent and Compellent-branded hardware and software products
• Dell Force 10 and Force 10-branded hardware and software products
• PowerVault ML6000 tape libraries
• Dell | ISG product that is custom configured to your specifications any
• Non–Dell branded enterprise products, enterprise software, and customized hardware or
software products
• Gaming consoles and peripherals
• Personal use items such as earphones and headsets unless package is unopened
Application software and operating systems that have been installed by Dell may be returned
only if installed on a returnable system, and only if you return that system within the applicable
return period.
Non-Dell branded Software and licenses may be returned only with the express approval of the
publisher, which in many circumstances will not be granted.
With proper authorization, you may return software for a refund or credit only if the sealed
package containing the floppy disk(s) or CD(s) is unopened.
For customers who want to return, for refund or credit only, either application or operating
system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
Retail and Reseller Products: Products purchased from a Retailer or Reseller (i.e. not from Dell
directly) are governed by the return and exchange policies of the Retailer or Reseller where you
purchased the products.
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products.
Third-party software and peripheral products are covered by the warranties provided by the
original manufacturer or publisher only. Third-party manufacturer warranties vary from product
to product. Consult your product documentation for specific warranty information. More
information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test
or guarantee that all of the products we offer work with any or all of the various models of
Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of
different brands of computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.