Users Guide

Action Yes No
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
• The USB cable
with the USB port
on the printer
• The Ethernet
cable with the
Ethernet port on
the printer
Step 6
Turn o the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved
Go to step 8.
Step 8
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Is the printer responding?
The problem is
solved.
Contact
technical
support.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Troubleshooting 86