Users Guide

Contact your sales representative

If you still cannot resolve the problem, then contact your sales representative.

Cannot access My Site

Try one or more of the following:

Make sure that you specify the correct URL scheme for My Site in the conﬁguration page

for the application

For more information, see

“Conﬁguring

SharePoint settings” on page 10.

Make sure that My Site is conﬁgured properly in the SharePoint server

For more information, contact your SharePoint administrator.

Cannot access or ﬁnd a site on the list

Try one or more of the following:

Make sure that the application settings match the SharePoint server settings

For more information, see “Conﬁguring SharePoint settings” on page 10.

Make sure that you have access to the SharePoint server and have proper site permission

For more information, contact your SharePoint administrator.

Make sure that the SharePoint URL is properly mapped to the public URL

For more information, see “Conﬁguring alternate access mapping” on page 8.

Make sure that all subsites are listed in the site collection

1 From the SharePoint server, launch the SharePoint Central Administration site, and then click

Application Management > Site Collections > View all site collections.

2 Conﬁrm that your site is on the list.

Note: You need administrative rights to add a site. To change your permission level, contact your

SharePoint administrator.

Contact your sales representative

If you still cannot resolve the problem, then contact your sales representative.

Troubleshooting 15