Users Guide

Troubleshooting

Running Dell Command | Congure displays error messages

If you get the error message, Required BIOS interface not found or HAPI load error. then uninstall and

reinstall Hardware Application Programming Interface (HAPI)

Running Dell Command | Congure on 32-bit and 64-bit Windows

supported system

Ensure that you are running cctk.exe based on the architecture of the system. If you are running Dell Command | Congure on a 32-

bit supported system, browse to the x86 directory in the installation directory, and run Dell Command | Congure commands. If you

are running cctk.exe on a 64-bit supported system, then browse to the x86_64 directory and run Dell Command | Congure

commands.

If you are running Dell Command | Congure for 32-bit supported systems on a 64-bit supported system, then an error message is

displayed: HAPI Driver Load Error.

If you are running Dell Command | Congure for 64-bit supported systems on a 32-bit supported system, then an error message is

displayed: Not a valid Win32 application.

Running Dell Command | Congure on Windows 7, Windows 8,

Windows 8.1, or Windows 10 when user account control is enabled

To run Dell Command | Congure on systems running Windows 7 or later with User Account Control (UAC) enabled, right-click the

Dell Command | Congure Command Prompt and select Run as administrator.

NOTE: On a Windows 7, Windows 8, or Windows 8.1, if UAC is enabled, then a user with Administrator privileges cannot

install or uninstall Dell Command | Congure in silent mode.

Running Dell Command | Congure on Linux

When you install Dell Command | Congure on a system running the Linux operating system, the entry, modprobe dcdbas, is added

in the /etc/rc.modules le. After uninstalling Dell Command | Congure , this entry is not removed.

TPM activation

Trusted Platform Module (TPM) is an industry standard cryptographic module that provides attestation, integrity metrics and

reporting, and a secure key hierarchy. Client systems use TPM to verify if the state of the system has changed between two boot

cycles.

To activate and check the TPM activation:

1. If not set, set the BIOS password on the system. Type:

cctk --setuppwd=<new-BIOS-password>