Administrator Guide

e) Click Log In.
2. If a Storage Center is selected from the drop-down list in Unisphere Central, click (Home).
The Unisphere Central Home page is displayed.
3. Click Data Collector.
The Data Collector view is displayed.
4. Click the Monitoring tab, and then click the SupportAssist subtab.
5. Click Export Historical Data.
The Export Historical Data dialog box opens.
6. In the Storage Center table, select the Storage Center for which you want to export data.
7. In the Reports section, select the type of data that you want to export.
8. In the Time Range section, specify the time period for which you want to export data.
9. Select whether to export the data to a file or to send the data via email.
• To export the data to a file, select Export historical data to file system.
• To export the data and send view email, select Export historical data via email and type the recipient email address in the Email
Address field.
NOTE: An SMTP server must be configured on the Data Collector to export historical data via email.
10. Click OK.
Saving SupportAssist Data to a USB Flash Drive
If the Storage Center is not configured to send, or is unable to send SupportAssist data to the SupportAssist server, you can save the
SupportAssist data to a USB flash drive and then send the data to technical support.
USB Flash Drive Requirements
The flash drive must meet the following requirements to be used to save SupportAssist data:
• USB 2.0
• Minimum size of 4 GB
Prepare the USB Flash Drive
When the USB flash drive contains a file named phonehome.phy, the Storage Center recognizes that the drive will be used to save
SupportAssist data.
Prerequisites
• This procedure requires a USB flash drive that contains a partition table with one partition formatted with an MSDOS/FAT32
filesystem. USB devices may come from the vendor formatted with or without partitions. Use Windows disk management or other
third-party tools to create a partition if the flash drive does not have an MSDOS/FAT32 partition.
• The USB flash drive cannot contain any other .phy marker files.
About this task
NOTE: To save SupportAssist data from both controllers, you must use two separate USB flash drives.
Steps
1. Create a text file and name it: phonehome.phy changing the file type from .txt to .phy.
2. Save the file to the root of the MSDOS/FAT32 filesystem on the flash drive.
3. Insert the USB drive into a port on the lead controller.
4. To save SupportAssist data from both controllers, insert a second USB flash drive into the peer controller.
5. Wait five minutes to allow the controllers to recognize the USB flash drive.
6. Check the Storage Center logs in Storage Manager to verify that Storage Center recognized the USB flash drive.
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SupportAssist Management