Administrator Guide

Save SupportAssist Data to the USB Flash Drive
Use the Send SupportAssist Information to USB dialog box to save data to the USB flash drive.
Prerequisites
• Prepare the USB flash drive according to Prepare the USB Flash Drive.
• Storage Center must recognize the USB flash drive.
• SupportAssist must be turned off.
Steps
1. Click the Storage view.
2. From the Storage navigation pane, select the Storage Center for which to save SupportAssist data .
3. In the Summary tab, click Edit Settings.
The Edit Storage Center Settings dialog box opens.
4. Click Send SupportAssist Information to USB.
The Send SupportAssist Information to USB dialog box opens.
5. Review the SupportAssist System State Information Collection and Storage terms.
6. Place a check next to By checking this box, you accept the above terms to accept the terms.
7. Click Next.
8. Place a check next to Detailed Logs to save this information to the USB flash drive.
NOTE: Storage Manager saves the Storage Center configuration data to the USB flash drive automatically.
9. Click Finish. The dialog box displays SupportAssist progress and closes when the process is complete.
NOTE:
Do not remove the drive from the port on the controller until SupportAssist has completed saving data. This
process may take up to five minutes.
10. When SupportAssist has completed successfully, remove the drive from the controller port and send the SupportAssist data to
technical support.
Troubleshooting SupportAssist USB Issues
Follow one of the following procedures to resolve issues sending SupportAssist data to a USB flash drive. Before sending the USB flash
drive to SupportAssist, verify that Storage Center successfully wrote SupportAssist data to the drive.
After sending SupportAssist data to the USB flash drive, the drive should contain multiple files.
1. Verify that the USB flash drive contains the SupportAssist data.
a. Insert the USB flash drive into a computer.
b. Verify that the drive contains files.
NOTE: The timestamp on the files must match the time that the SupportAssist data was sent.
2. If the USB flash drive does not contain new SupportAssist files:
a. Verify that the USB flash drive meets the minimum requirements.
b. Reformat the USB drive using MSDOS/FAT32 file system.
c. Prepare the USB flash drive following the instructions in Prepare the USB Flash Drive.
d. Save SupportAssist data to the USB flash drive following the instructions in Save SupportAssist Data to the USB Flash Drive.
Managing SupportAssist Settings
SupportAssist settings can be configured individually for each Storage Center or applied to multiple Storage Centers.
SupportAssist Management
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