Administrator Guide

Configure SupportAssist Settings for a Single
Storage Center
Modify SupportAssist Settings for a single Storage Center.
Steps
1. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane of Unisphere
Central.
2. Click Summary.
The Summary view is displayed.
3. In the Summary tab, click (Settings).
The Edit Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
The SupportAssist settings dialog box opens.
5. Click Change global settings.
6. Select the frequency to send data from the Send Interval drop-down box.
7. Select usage reports to send in the Global Reporting SupportAssist Settings.
NOTE: The default collection schedule for Storage Usage data is daily at midnight. Therefore, the default Send
Interval setting of 4 Hours is ignored for Storage Usage reports. Instead, Storage Usage reports are sent to technical
support on a daily basis by default.
8. Select your preference for receiving software updates from the Software Update Mode drop-down menu.
9. If your network requires hosts to use a proxy server to reach the Internet, configure a proxy server for SupportAssist:
a) Select the Enabled checkbox next to Web Proxy Settings to enable a proxy server.
b) Specify the IP address and port for the proxy server.
c) If the proxy server requires authentication, type valid credentials in the User Name and Password fields.
10. Click OK.
Manually Sending Diagnostic Data Using
SupportAssist
You can send diagnostic data manually using SupportAssist for multiple Storage Centers or for a specific Storage Center.
Manually Send Diagnostic Data for Multiple Storage
Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector.
Steps
1.
If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane of Unisphere Central.
2. Click Data Collector.
The Data Collector view is displayed.
3. Click the Monitoring tab, and then click the SupportAssist subtab.
4. Click Send SupportAssist Data Now.
The Send SupportAssist Data Now dialog box opens.
5. In the Storage Centers area, select the checkboxes of the Storage Centers for which you want to send SupportAssist data to
technical support.
6. In the Reports area, select the checkboxes of the Storage Center reports to send.
7. In the Time Range area, choose the period of time for which you want to send data.
SupportAssist Management
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