Administrator Guide

a) In the Start Date fields, specify the start date and time.
b) To specify an end date, clear the Use Current Time For End Date checkbox and specify a date and time in the End Date fields.
To use the current date and time as the end date, select the Use Current Time For End Date checkbox.
8. Click OK.
Send Diagnostic Data for a Single Storage Center
You can send Storage Center diagnostic data using SupportAssist from the Storage Center settings.
Steps
1. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
The Storage Center must be added to Unisphere Central using a Storage Center user with the Administrator privilege.
2. Click Summary.
The Summary view is displayed.
3. In the Summary tab, click (Settings).
The Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
5. Click Send Data Now.
The Send SupportAssist Data Now dialog box opens.
6. In the Reports area, select the checkboxes of the Storage Center reports to send.
7. In the Time Range area, specify the period of time for which you want to send data.
a) In the Start Date fields, specify the start date and time.
b) To specify an end date, clear the Use Current Time For End Date checkbox and specify a date and time in the End Date fields.
To use the current date and time as the end date, select the Use Current Time For End Date checkbox.
8. In the Storage Center area, select the checkboxes for the types of Storage Center data to send.
9. Click OK.
10. Click OK to close the Storage Center Settings dialog box.
Save SupportAssist Data to a File
If your site does not have connectivity to SupportAssist servers, you can use the Export Historical Data option to save SupportAssist
data to a file or email the data to technical support.
Steps
1.
If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane of Unisphere Central.
2. Click Data Collector.
The Data Collector view is displayed.
3. Click the Monitoring tab, and then click the SupportAssist subtab.
4. Click Export Historical Data.
The Export Historical Data dialog box opens.
5. In the Storage Center table, select the Storage Center for which you want to export data.
6. In the Reports section, select the type of data that you want to export.
7. In the Time Range section, specify the time period for which you want to export data.
8. Select whether to export the data to a file or to send the data via email.
• To export the data to a file, select Export historical data to file system.
• To export the data and send view email, select Export historical data via email and type the recipient email address in the Email
Address field.
NOTE:
An SMTP server must be configured on the Data Collector to export historical data via email.
9. Click OK.
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SupportAssist Management