Administrator Guide

Table Of Contents
Configure SupportAssist Settings for the Data
Collector
Modify the SupportAssist settings for the Data Collector.
Steps
1. If a Storage Center is selected from the drop-down list in Unisphere Central, click (Home).
The Unisphere Central Home page is displayed.
2.
Click Data Collector.
The Data Collector view is displayed.
3. Click the Monitoring tab, and then click the SupportAssist subtab.
4. Click Edit. The SupportAssist dialog box opens.
a. Select the frequency to send usage data from the Send Interval drop-down menu.
b. Select usage reports to send from the Global Reporting SupportAssist Settings area.
NOTE: The Send Interval setting is ignored for Storage Usage reports. Instead, Storage Usage reports are sent
to technical support on a daily basis.
5. Click OK.
Configure SupportAssist Settings for a Single Storage
Center
Modify SupportAssist Settings for a single Storage Center.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the top pane of the Storage Manager Client, click Edit Settings.
The Edit Data Collector Settings dialog box opens.
4. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane of
Unisphere Central.
5. Click
Summary.
The Summary view is displayed.
6. Click the SupportAssist tab.
The SupportAssist settings dialog box opens.
7. Select the frequency to send data from the Frequency drop-down box.
8. Select usage reports to send in the Global Reporting SupportAssist Settings.
NOTE:
The default collection schedule for Storage Usage data is daily at midnight. Therefore, the default Send
Interval setting of 4 Hours is ignored for Storage Usage reports. Instead, Storage Usage reports are sent to
technical support on a daily basis by default.
9. Select your preference for receiving software updates from the Software Update Mode drop-down menu.
10. If your network requires hosts to use a proxy server to reach the Internet, configure a proxy server for SupportAssist:
a. Select the Enabled checkbox next to Web Proxy Settings to enable a proxy server.
b. Specify the IP address and port for the proxy server.
c. If the proxy server requires authentication, type valid credentials in the User Name and Password fields.
11. Click OK.
670
SupportAssist Management