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Administrator Guide

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Table Of Contents
Manually Sending Diagnostic Data Using
SupportAssist
You can send diagnostic data manually using SupportAssist for multiple Storage Centers or for a specific Storage Center. If a
Storage Center does not have Internet connectivity or cannot communicate with the SupportAssist servers, you can export the
data to a file and send it to technical support manually.
Manually Send Diagnostic Data for Multiple Storage Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector.
Steps
1. Connect to the Data Collector.
a. Open a web browser.
b. Type the address of the Data Collector in the web browser using the following format:
https://data_collector_host_name_or_IP_address:3033/
c. Press Enter.
The Unisphere Central login page is displayed.
d. Type the user name and password of a Data Collector user with Administrator privileges in the User Name and
Password field.
e. Click Log In.
2.
If a Storage Center is selected from the drop-down list in Unisphere Central, click
(Home).
The Unisphere Central Home page is displayed.
3. Click Data Collector.
The Data Collector view is displayed.
4. Click the Monitoring tab, and then click the SupportAssist subtab.
5. Click Send SupportAssist Data Now.
The Send SupportAssist Data Now dialog box opens.
6. In the Storage Centers area, select the checkboxes of the Storage Centers for which you want to send SupportAssist data
to technical support.
7. In the Reports area, select the checkboxes of the Storage Center reports to send.
8. In the Time Range area, choose the period of time for which you want to send data.
a. In the Start Date fields, specify the start date and time.
b. To specify an end date, clear the Use Current Time For End Date checkbox and specify a date and time in the End
Date fields.
To use the current date and time as the end date, select the Use Current Time For End Date checkbox.
9. Click OK.
Send Diagnostic Data for a Single Storage Center
You can send Storage Center diagnostic data using SupportAssist from the Storage Center settings.
Prerequisites
The Storage Center must be added to Storage Manager using a Storage Center user with the Administrator privilege.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the right pane, click Edit Settings.
The Edit Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
SupportAssist Management
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