book.book Page 1 Thursday, August 30, 2007 3:30 PM Dell™ PowerEdge™ R200 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
book.book Page 2 Thursday, August 30, 2007 3:30 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
book.book Page 3 Thursday, August 30, 2007 3:30 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup 11 . . . . . . 12 Front-Panel Features and Indicators . . . . . . . . . . 13 Back-Panel Features and Indicators . . . . . . . . . . 17 . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . .
book.book Page 4 Thursday, August 30, 2007 3:30 PM System Setup Options Main Screen . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . 39 . . . . . . . . . . . . . . 39 Memory Information Screen CPU Information Screen SATA Configuration Screen . . . . . . . . . . . . 40 Integrated Devices Screen . . . . . . . . . . . . . 41 Console Redirection Screen . . . . . . . . . . . . 42 . . . . . . . . . . . . . . 43 . . . . . . . . . . . .
book.book Page 5 Thursday, August 30, 2007 3:30 PM Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 56 Removing the Cooling Shroud . . . . . . . . . . . 56 Installing the Cooling Shroud . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . . . 58 System Battery . . . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . . . . . 60 Replacing the System Battery Optical Drive Removing the Optical Drive . . . . . . . . . . . . 60 . . . . . . . . . . . . . 61 . . . . .
book.book Page 6 Thursday, August 30, 2007 3:30 PM Riser Card . . . . . . . . . . . . . . . . . . . . . . . . Removing the Riser Card . . . . . . . . . . . . . . 79 Installing the Riser Card . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . 81 System Memory . . . . . . 81 Installing Memory Modules . . . . . . . . . . . . 82 Removing Memory Modules . . . . . . . . . . . . 84 . . . . . . . . . . . . . . . . . . . . . . . .
book.book Page 7 Thursday, August 30, 2007 3:30 PM Troubleshooting a USB Device Troubleshooting a NIC . . . . . . . . . . 102 . . . . . . . . . . . . . . . 103 Responding to a Systems Management Software Alert Message . . . . . . . . . . . . . . . . . . . Troubleshooting a Wet System . . . 104 . . . . . . . . . . . . . 104 Troubleshooting a Damaged System . . . . . . . . . . 105 Troubleshooting the System Battery . . . . . . . . . . 106 . . . . . . . . . . .
book.book Page 8 Thursday, August 30, 2007 3:30 PM System Diagnostics Testing Options Using the Custom Test Options . . . . . . . . . . 119 . . . . . . . . . . . . . 119 Selecting Devices for Testing . . . . . . . . . . . 120 Selecting Diagnostics Options . . . . . . . . . . . 120 Viewing Information and Results . 6 Jumpers and Connectors System Board Jumpers Riser Card Connectors . 121 . . . . . . . . . . . . . . . . . 124 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
book.book Page 9 Thursday, August 30, 2007 3:30 PM Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 11 Thursday, August 30, 2007 3:30 PM About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
book.book Page 12 Thursday, August 30, 2007 3:30 PM • Systems management software documentation describes the features, requirements, installation, and basic operation of the software. • Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options.
book.book Page 13 Thursday, August 30, 2007 3:30 PM Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description Option is displayed only if you have PXE support enabled through the System Setup Program (see "SATA Configuration Screen" on page 40 for options and descriptions for the information fields that appear on the SATA Configuration screen). This keystroke allows you to configure NIC settings for PXE boot.
book.book Page 14 Thursday, August 30, 2007 3:30 PM Figure 1-1.
book.book Page 15 Thursday, August 30, 2007 3:30 PM Table 1-2. Front-Panel Components Item Component 1 Power-on indicator, power button Icon Description The power button turns system power off and on. NOTICE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.
book.book Page 16 Thursday, August 30, 2007 3:30 PM Table 1-2. Front-Panel Components (continued) Item Component 2 Diagnostic indicators (4) The diagnostic indicators aid in diagnosing and troubleshooting the system. For more information, see "Diagnostics Indicator Codes" on page 29. 3 USB connectors (2) Connect USB 2.0-compliant devices to the system. 4 Hard-drive activity indicator The green hard-drive activity indicator flashes when the hard drives are in use.
book.book Page 17 Thursday, August 30, 2007 3:30 PM Table 1-2. Front-Panel Components (continued) Item Component 12 NMI button Icon Description The NMI button is used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
book.book Page 18 Thursday, August 30, 2007 3:30 PM Figure 1-2.
book.book Page 19 Thursday, August 30, 2007 3:30 PM • Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors.
book.book Page 20 Thursday, August 30, 2007 3:30 PM NOTE: If you receive a system message that is not listed in Table 1-4, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 21 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Corrective Actions Decreasing available memory One or more memory Reinstall the memory modules might be modules and, if necessary, improperly seated or faulty. replace them. See "System Memory" on page 81. See "Troubleshooting System Memory" on page 108. Diskette read failure Faulty or improperly inserted diskette. Replace the diskette.
book.book Page 22 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Corrective Actions Error: Remote Access Controller initialization failure. Faulty or improperly installed RAC. Ensure that the RAC is properly installed. See "Troubleshooting Expansion Cards" on page 113. Error 8602: Auxiliary device failure. Verify that mouse and keyboard are securely attached to correct connectors.
book.book Page 23 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Manufacturing mode detected System is incorrectly configured. Corrective Actions Memory address line Faulty or improperly failure at address, installed memory modules, read value or faulty system board. expecting value Memory double word logic failure at address, read value expecting value Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" on page 108.
book.book Page 24 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Corrective Actions No boot sector on hard-disk drive The system configuration information in the System Setup program might be incorrect. Enter the System Setup program and verify the system configuration information for the hard drive. See your Hardware Owner’s Manual for details.
book.book Page 25 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes PCIe Degraded Link Faulty or improperly Width Error: installed PCIe card. Embedded Bus#nn/Dev#nn/Funcn Expected Link Width is n Corrective Actions Reseat the PCIe cards. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.
book.book Page 26 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Plug & Play Error encountered in Configuration Error initializing PCI device; faulty system board. Read fault Requested sector not found Remote Configuration update attempt failed Corrective Actions Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.
book.book Page 27 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Corrective Actions SATA Port 0/1/2 SATA Port 0/1/2 set as Auto, Run the System Setup hard disk not found no disk installed. program to correct the settings. See "Using the System Setup Program" on page 35. Faulty diskette or hard drive. See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive installed in your system.
book.book Page 28 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Time-of-day not set Incorrect Time or Date - please run SETUP settings; faulty system program battery. Corrective Actions Check the Time and Date settings. See "Using the System Setup Program" on page 35. If the problem persists, see "Troubleshooting the System Battery" on page 106. Timer chip counter 2 failed Faulty system board. See "Getting Help" on page 127.
book.book Page 29 Thursday, August 30, 2007 3:30 PM Table 1-4. System Messages (continued) Message Causes Corrective Actions Write fault Faulty diskette, diskette drive, hard drive. Replace the diskette. Ensure that the diskette drive and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive(s) installed in your system.
book.book Page 30 Thursday, August 30, 2007 3:30 PM Table 1-5. Diagnostic Indicator Codes (continued) Code Causes Corrective Action Possible video card failure. See "Troubleshooting Expansion Cards" on page 113. A B C D A B C D Diskette drive or hard Ensure that the diskette drive and drive failure. hard-drive are properly connected. See "Installing a Hard Drive" on page 67 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 102.
book.book Page 31 Thursday, August 30, 2007 3:30 PM Table 1-5. Diagnostic Indicator Codes (continued) Code Causes Corrective Action Possible expansion card failure. See "Troubleshooting Expansion Cards" on page 113. Other failure. Ensure that the optical drive and hard drives are properly connected. See "Troubleshooting Your System" on page 97 for the appropriate drive installed in your system. A B C D A B C D If the problem persists, see "Getting Help" on page 127.
book.book Page 32 Thursday, August 30, 2007 3:30 PM Table 1-6. System Beep Codes Code Cause Corrective Action 1-1-2 CPU register test failure See "Troubleshooting the Microprocessor" on page 114. 1-1-3 CMOS write/read failure; faulty system board Faulty system board. See "Getting Help" on page 127. 1-1-4 BIOS error Reflash the BIOS. 1-2-1 Programmable interval-timer failure; faulty system board Faulty system board. See "Getting Help" on page 127.
book.book Page 33 Thursday, August 30, 2007 3:30 PM Table 1-6. System Beep Codes (continued) Code Cause Corrective Action 3-1-1 Slave DMA-register failure 3-1-2 Master DMA-register failure Faulty system board. See "Getting Help" on page 127.
book.book Page 34 Thursday, August 30, 2007 3:30 PM Table 1-6. System Beep Codes (continued) Code Cause Corrective Action 4-3-3 Faulty system board Faulty system board. See "Getting Help" on page 127. 4-3-4 Time-of-day clock stopped See "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127. 4-4-1 Super I/O chip failure; faulty system board Faulty system board. See "Getting Help" on page 127.
book.book Page 35 Thursday, August 30, 2007 3:30 PM Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
book.book Page 36 Thursday, August 30, 2007 3:30 PM Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field.
book.book Page 37 Thursday, August 30, 2007 3:30 PM Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Resets the time on the system's internal clock.
book.book Page 38 Thursday, August 30, 2007 3:30 PM Table 2-2. System Setup Program Options (continued) Option Description USB Flash Drive Emulation Type (Auto default) Determines the emulation type for a USB flash drive. Floppy allows the USB flash drive to act as a removable floppy disk, and it will be assigned a drive letter of A: or B:. Hard disk allows the USB flash drive to act as a hard drive. Auto automatically chooses an emulation type.
book.book Page 39 Thursday, August 30, 2007 3:30 PM Memory Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of main memory in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the clock frequency of the main memory.
book.book Page 40 Thursday, August 30, 2007 3:30 PM Table 2-4. CPU Information Screen (continued) Option Description Adjacent Cache Line Prefetch (Enabled default) Enables or disables optimal use of sequential memory access. Disable this option for applications that require high use of random memory access. Hardware Prefetcher (Enabled default) Enables or disables the hardware prefetcher.
book.book Page 41 Thursday, August 30, 2007 3:30 PM Integrated Devices Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-6. Integrated Devices Screen Options Option Description User Accessible USB Ports Enables or disables the user accessible USB ports. Options (All Ports On default) are All Ports On, Only Back Ports On, or All Ports Off.
book.book Page 42 Thursday, August 30, 2007 3:30 PM Table 2-6. Integrated Devices Screen Options (continued) Option Description Serial Port 1 (COM1 default) Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC, and Off. If an optional remote access controller (RAC) is installed in the system, RAC is an additional option. Serial Port shares three usage models. For standard usage, Serial Port attempts to use COM1 first, and then COM3.
book.book Page 43 Thursday, August 30, 2007 3:30 PM System Security Screen Table 2-8 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-8. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.
book.book Page 44 Thursday, August 30, 2007 3:30 PM Table 2-8. System Security Screen Options (continued) Option Description Power Button Turns system's power off and on. • If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. • If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.
book.book Page 45 Thursday, August 30, 2007 3:30 PM System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs.
book.book Page 46 Thursday, August 30, 2007 3:30 PM When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password: 1 Verify that the Password Status option is set to Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password.
book.book Page 47 Thursday, August 30, 2007 3:30 PM To leave the password security enabled: 1 Turn on or reboot your system by pressing . 2 Type your password and press . To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press .
book.book Page 48 Thursday, August 30, 2007 3:30 PM 5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the key combination to restart the system, and then repeat steps 2 through 5.
book.book Page 49 Thursday, August 30, 2007 3:30 PM If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password).
book.book Page 50 Thursday, August 30, 2007 3:30 PM For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
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book.book Page 52 Thursday, August 30, 2007 3:30 PM Figure 3-1. Inside the System 4 5 3 6 2 7 1 10 8 9 1 optical drive (optional) 2 PCI fan (optional) 3 riser card 4 PCI expansion card (optional) 5 processor and heat sink 6 memory modules (4) 7 power supply 8 processor fan module 9 hard drive 1 10 hard drive 0 The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board.
book.book Page 53 Thursday, August 30, 2007 3:30 PM Opening and Closing the System The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover. Removing the Bezel 1 Unlock the bezel. See Figure 3-2. 2 Unlatch the left end of the bezel and rotate it away from the front panel. 3 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
book.book Page 54 Thursday, August 30, 2007 3:30 PM Installing the Bezel 1 Hook the right end of the bezel into the bezel slot on the right side of the system front plate 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch. 3 Lock the bezel. Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 55 Thursday, August 30, 2007 3:30 PM Figure 3-3. Installing and Removing the System Cover 1 2 1 system cover 2 thumbscrew Closing the System 1 Ensure that you did not leave tools or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. 3 Tighten the thumbscrew at the back of the system to secure the cover. See Figure 3-3. 4 Replace the system in the rack, and reconnect the peripheral cables.
book.book Page 56 Thursday, August 30, 2007 3:30 PM Cooling Shroud The cooling shroud covers the processor and system battery and provides air flow to these components and the system memory. Removing the Cooling Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 57 Thursday, August 30, 2007 3:30 PM Figure 3-4. Installing and Removing the Cooling Shroud 3 1 2 1 tab 2 release latch 3 cooling shroud Installing the Cooling Shroud 1 Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure 3-4. 2 Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly. 3 Close the system. See "Closing the System" on page 55.
book.book Page 58 Thursday, August 30, 2007 3:30 PM System Battery Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 59 Thursday, August 30, 2007 3:30 PM Figure 3-5. Replacing the Battery 1 2 3 1 battery 2 battery socket 3 retention tab 8 Reinstall the riser card. See "Installing the Riser Card" on page 80. 9 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57. 10 Close the system. See "Closing the System" on page 55. 11 Enter the System Setup program to confirm that the battery operates properly.
book.book Page 60 Thursday, August 30, 2007 3:30 PM Optical Drive The optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of hard drive 0. An interposer card is connected to the back of the drive which allows the drive to be connected to the SATA_2 connector on the system board. Removing the Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 61 Thursday, August 30, 2007 3:30 PM Figure 3-6. Removing and Installing the Optional Optical Drive 2 3 4 5 1 6 8 7 1 interposer board 2 captive fasteners (2) 3 interface cable 4 power cable 5 retaining pins (4) 6 mounting holes (4) 7 bracket release lever 8 hard drive 0 Installing the Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 62 Thursday, August 30, 2007 3:30 PM 3 Connect the interposer card to the optical drive. Push the plungers into the captive fastener barrels until they snap into place. 4 Connect the interface and power cables to the optical drive's interposer card. 5 Close the system. See "Closing the System" on page 55. Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program.
book.book Page 63 Thursday, August 30, 2007 3:30 PM Removing a Hard Drive The procedures for removing and installing SATA or SAS hard drives are the same. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system.
book.book Page 64 Thursday, August 30, 2007 3:30 PM Figure 3-7.
book.book Page 65 Thursday, August 30, 2007 3:30 PM Figure 3-8. Removing the HDD1 Hard-Drive Carrier 2 3 4 1 6 5 1 HDD1 hard-drive carrier 2 plunger 3 power cable 4 interface cable 5 notches (4) 6 tabs (4) 6 Using a #2 Phillips screwdriver, remove the four screws that secure the hard drive to the carrier and remove the drive from the carrier. See Figure 3-9 and Figure 3-10.
book.book Page 66 Thursday, August 30, 2007 3:30 PM Figure 3-9.
book.book Page 67 Thursday, August 30, 2007 3:30 PM Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier 1 2 3 4 1 HDD1 hard-drive carrier 4 mounting holes (4) 2 screws (4) 3 hard drive Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 68 Thursday, August 30, 2007 3:30 PM 6 Connect the power and interface cables to the new drive: • If no SAS controller card is present, attach SATA interface cables to the hard drives and the SATA connectors on the system board. Connect hard drive 0 to the SATA_0 connector and hard drive 1 to the SATA_1 connector. See Figure 6-2 for the location of the SATA connectors.
book.book Page 69 Thursday, August 30, 2007 3:30 PM Removing the Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" on page 54. 2 Remove the cooling shroud.
book.book Page 70 Thursday, August 30, 2007 3:30 PM Figure 3-11. Installing and Removing the Fan Assembly 1 2 5 3 4 1 release levers (2) 2 4 hard drive 1 data cable 5 power cable 3 securing posts (2) cable tray Installing the Fan Assembly 1 Align the holes in the fan assembly with the two fan assembly securing posts. See Figure 3-11. 2 Lower the fan assembly until the release levers snap onto the securing posts. 3 Route the cables in the fan assembly cable tray. See Figure 3-11.
book.book Page 71 Thursday, August 30, 2007 3:30 PM 5 Reconnect the fan assembly power cable to the system board. 6 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57. 7 Close the system. See "Closing the System" on page 55. Optional PCI Fan Assembly The optional PCI fan module provides cooling for the expansion cards. NOTICE: Your system requires the PCI fan assembly if your system has a SAS controller that can be connected to an external storage system.
book.book Page 72 Thursday, August 30, 2007 3:30 PM Figure 3-12. Installing and Removing the PCI Fan Assembly 1 2 3 4 1 PCI fan assembly 4 chassis intrusion switch 2 screws (2) 3 panel cutout Installing the PCI Fan Assembly 1 Align the fan assembly with the screw holes on the chassis and use a #2 Phillips screwdriver to install the two mounting screws. See Figure 3-12. 2 Connect the fan’s power cable to the PCI FAN connector on the system board. See Figure 6-2 for the location of the connector.
book.book Page 73 Thursday, August 30, 2007 3:30 PM 3 Connect the intrusion switch cable to the INTRUSION_SWITCH connector on the system board. See Figure 6-2 for the location of the connector. 4 Route all interface connectors through the panel cutout. 5 Connect the hard-drive connectors to the SATA connectors on the system board or to the SAS controller, if present. See "Installing a Hard Drive" on page 67. 6 Connect the control panel interface cable to the FP_CONN1 connector on the system board.
book.book Page 74 Thursday, August 30, 2007 3:30 PM Figure 3-13.
book.book Page 75 Thursday, August 30, 2007 3:30 PM Installing the Power Supply 1 Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets. 2 Using a #2 Phillips screwdriver, install the screw at the front of the power supply that secures the power supply to the chassis.
book.book Page 76 Thursday, August 30, 2007 3:30 PM 4 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
book.book Page 77 Thursday, August 30, 2007 3:30 PM Figure 3-14.
book.book Page 78 Thursday, August 30, 2007 3:30 PM Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer 2 1 3 1 expansion-card sliding retainer 2 release tab 3 expansion card Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 79 Thursday, August 30, 2007 3:30 PM 5 Grip the edges of the expansion card with the fingers of both hands and carefully work the card out of the expansion-card connector. 6 If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening. NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.
book.book Page 80 Thursday, August 30, 2007 3:30 PM Figure 3-16. Installing and Removing the Riser Card 1 2 1 screws (2) 2 riser card Installing the Riser Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 81 Thursday, August 30, 2007 3:30 PM System Memory The four memory module sockets are located on the system board adjacent to the power supply and can accommodate 512 MB to 8 GB of unbuffered ECC PC-5300/6400 (DDR2 667 or DDR 800) memory. See Figure 6-2 for the location of the memory module sockets. You can upgrade the system memory by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered memory modules.
book.book Page 82 Thursday, August 30, 2007 3:30 PM Table 3-1.
book.book Page 83 Thursday, August 30, 2007 3:30 PM 5 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 6 Repeat step 2 through step 5 of this procedure to install the remaining memory modules.
book.book Page 84 Thursday, August 30, 2007 3:30 PM Figure 3-17. Installing and Removing a Memory Module 1 2 3 4 1 memory module 4 alignment keys (2) 2 memory module socket ejectors (2) 3 socket Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 85 Thursday, August 30, 2007 3:30 PM Processor You can upgrade the processor to take advantage of future options in speed and functionality. The processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board. Replacing the Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 86 Thursday, August 30, 2007 3:30 PM Figure 3-18. Installing and Removing the Heat Sink 2 1 1 captive screws (4) 2 heat sink 4 Wait 30 seconds for the heat sink to loosen from the processor. 5 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor. 6 Lift the heat sink off of the processor and set the heat sink aside.
book.book Page 87 Thursday, August 30, 2007 3:30 PM Figure 3-19. Installing and Removing the Processor 5 4 3 2 1 1 processor socket release lever 2 processor socket 4 processor cover 5 pin-1 locators 3 processor 10 Unpack the new processor. 11 Ensure that the processor socket release lever is in the fully open position. 12 Align the pin 1 corners of the processor and socket. See Figure 3-19.
book.book Page 88 Thursday, August 30, 2007 3:30 PM 15 Rotate the release lever back down until it snaps into place, securing the processor cover. 16 Install the heat sink. a Using a clean lint-free cloth, remove the existing thermal grease from the heat sink. NOTE: Use the heat sink that you removed earlier in this procedure. b Apply thermal grease evenly to the top of the processor. c Place the heat sink onto the processor. See Figure 3-18.
book.book Page 89 Thursday, August 30, 2007 3:30 PM Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system.
book.book Page 90 Thursday, August 30, 2007 3:30 PM Figure 3-20. Installing and Removing the Control Panel Assembly 1 2 3 4 1 control panel assembly 4 mounting holes (2) 2 screws (2) 3 cables Installing the Control Panel Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 91 Thursday, August 30, 2007 3:30 PM 3 Connect the control panel cables. See Figure 3-20. 4 Close the system. See "Closing the System" on page 55. System Board (Service-Only Procedure) The system board and system board tray are removed and replaced as a single assembly. Removing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 92 Thursday, August 30, 2007 3:30 PM 8 Remove all PCI expansion cards installed on the riser card. See "Removing an Expansion Card" on page 78. 9 Remove the riser card. See "Removing the Riser Card" on page 79. 10 Disconnect the chassis intrusion cable from the INTRUSION_SWITCH connector on the system board. 11 Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board. See Figure 6-2.
book.book Page 93 Thursday, August 30, 2007 3:30 PM Figure 3-21.
book.book Page 94 Thursday, August 30, 2007 3:30 PM Installing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Unpack the new system board assembly.
book.book Page 95 Thursday, August 30, 2007 3:30 PM 13 Connect the control-panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the location of the FP_CONN1 connector. 14 If applicable, connect the optical drive interface cable to the SATA_2 connector on the system card. See Figure 6-2 for the location of the SATA_2 connector. 15 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57. 16 Close the system. See "Closing the System" on page 55.
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book.book Page 97 Thursday, August 30, 2007 3:30 PM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 98 Thursday, August 30, 2007 3:30 PM Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB diskette drive activity indicator. See "Troubleshooting a USB Device" on page 102. The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 102. The optical drive activity indicator. See "Troubleshooting an Optical Drive" on page 110. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 111.
book.book Page 99 Thursday, August 30, 2007 3:30 PM Table 4-2.
book.book Page 100 Thursday, August 30, 2007 3:30 PM Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has monitors attached to both the front and rear video connectors. The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, and the back-panel video connector is disabled. If two monitors are attached to the system, disconnect one monitor.
book.book Page 101 Thursday, August 30, 2007 3:30 PM Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse.
book.book Page 102 Thursday, August 30, 2007 3:30 PM Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 127.
book.book Page 103 Thursday, August 30, 2007 3:30 PM 4 Turn on the system and then turn on the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 127. 5 If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 127. 6 Turn off the system and the USB device, and swap the device with a comparable device. 7 Turn on the system and the USB device.
book.book Page 104 Thursday, August 30, 2007 3:30 PM 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 35. 5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.
book.book Page 105 Thursday, August 30, 2007 3:30 PM 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 55. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 127. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 75.
book.book Page 106 Thursday, August 30, 2007 3:30 PM Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.
book.book Page 107 Thursday, August 30, 2007 3:30 PM Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 117.
book.book Page 108 Thursday, August 30, 2007 3:30 PM Troubleshooting a Fan Problem • System-status indicator is amber. • Systems management software issues a fan-related error message. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 109 Thursday, August 30, 2007 3:30 PM Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 If the system is operational, run the appropriate online diagnostic test.
book.book Page 110 Thursday, August 30, 2007 3:30 PM 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 35. If the amount of memory installed still does not match the system memory setting, proceed to the next step. 12 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 13 Open the system.
book.book Page 111 Thursday, August 30, 2007 3:30 PM Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Try using a different CD or DVD in the optical drive.
book.book Page 112 Thursday, August 30, 2007 3:30 PM NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 117. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 If you are experiencing problems with multiple hard drives, skip to step 5.
book.book Page 113 Thursday, August 30, 2007 3:30 PM f Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 127. Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem • Error message indicates a problem with an expansion card. • Expansion card performs incorrectly or not at all.
book.book Page 114 Thursday, August 30, 2007 3:30 PM 9 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78. 10 Close the system. See "Closing the System" on page 55. 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 12 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 127.
book.book Page 115 Thursday, August 30, 2007 3:30 PM 3 Open the system. See "Opening the System" on page 54. 4 Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" on page 85. 5 Close the system. See "Closing the System" on page 55. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 127.
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book.book Page 117 Thursday, August 30, 2007 3:30 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
book.book Page 118 Thursday, August 30, 2007 3:30 PM • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
book.book Page 119 Thursday, August 30, 2007 3:30 PM 3 Run the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on the removable media. 4 Restart the system, enter the System Setup program, and set the removable media type as the default boot device. See "Using the System Setup Program" on page 35 for instructions. 5 Ensure that the removable bootable media is inserted or attached to the system and reboot the system.
book.book Page 120 Thursday, August 30, 2007 3:30 PM Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.
book.book Page 121 Thursday, August 30, 2007 3:30 PM Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Figure 6-1.
book.book Page 122 Thursday, August 30, 2007 3:30 PM Table 6-1. System Board Jumper Settings Jumper Setting NVRAM_CLR Description (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot. PWRD_EN (default) The password feature is enabled. The password feature is disabled. System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
book.book Page 123 Thursday, August 30, 2007 3:30 PM Figure 6-2. System Board Connectors 2 1 3 17 16 4 5 6 7 15 14 13 Table 6-2.
book.book Page 124 Thursday, August 30, 2007 3:30 PM Table 6-2. System Board Connectors (continued) Item Connector Description 9 BATTERY Connector for the 3.
book.book Page 125 Thursday, August 30, 2007 3:30 PM Figure 6-4. 1 1 PCI-X/PCIe Riser Card Connectors 2 slot 1, PCI-X 64-bit 133 MHz (3.3 V) 3 2 slot 2, PCIe x8-lane 3 system management Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 35. The password jumper enables these password features or disables them and clears any password(s) currently in use.
book.book Page 126 Thursday, August 30, 2007 3:30 PM 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. 8 Install the password jumper plug. See Figure 6-1 to locate the password jumper on the system board. 9 Close the system, reconnect the system to the electrical outlet, and turn on the system. 10 Assign a new system and/or setup password.
book.book Page 127 Thursday, August 30, 2007 3:30 PM Getting Help Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Your System" on page 97 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Running the System Diagnostics" on page 117 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 132.
book.book Page 128 Thursday, August 30, 2007 3:30 PM Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.
book.book Page 129 Thursday, August 30, 2007 3:30 PM Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 133.
book.book Page 130 Thursday, August 30, 2007 3:30 PM Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 133. 2 Include a copy of the invoice and a letter describing the reason for the return.
book.book Page 131 Thursday, August 30, 2007 3:30 PM Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 132). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer.
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book.book Page 133 Thursday, August 30, 2007 3:30 PM Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
book.book Page 134 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Antigua and Barbuda Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ag la-techsupport@dell.
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book.book Page 136 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Bahamas Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Home/Small Business Customer Service 08 20 24 05 30 14 Home/Small Business Support 08 20 24 05 30 17 Preferred Accounts/Corporate Customer Service 08 20 24 05 30 16 Preferred Accounts/Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Online Support www.dell.
book.book Page 137 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Belize Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/bz la-techsupport@dell.com Technical Support, Customer Service, Sales Bermuda Online Support 811-866-686-9880 or (512) 723-0010 www.dell.com/bm la-techsupport@dell.
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book.book Page 139 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Canada (North York, Ontario) Online Order Status www.dell.ca/ostatus Online Support support.ca.dell.
book.book Page 140 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Cayman Islands Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ky la-techsupport@dell.com Chile (Santiago) Technical Support 1-877-261-0242 Customer Service and Sales 1-877-262-5415 Online Support Country Code: 56 City Code: 2 www.dell.com/cl la-techsupport@dell.
book.book Page 141 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Technical Support – Projectors, PDAs, Switches, Routers, etc.
book.book Page 142 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Colombia Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/co la-techsupport@dell.
book.book Page 143 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Denmark (Copenhagen) Online Support International Access Code: 00 Country Code: 45 Dominica Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
book.book Page 144 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Ecuador Online Support (calling from Quito and Guayaquil only) Technical Support, Customer Service, Sales (calling from Quito) Technical Support, Customer Service, Sales (calling from Guayaquil) El Salvador Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ec la-techsupport@dell.
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book.book Page 146 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Preferred Accounts Customer Service 069 9792-7320 Large Accounts Customer Service 069 9792-7320 Public Accounts Customer Service 069 9792-7320 Switchboard 069 9792-7000 Greece Online Support International Access Code: 00 Technical Support Country Code: 30 Grenada Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
book.book Page 147 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Honduras Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/hn la-techsupport@dell.com Technical Support, Customer Service, Sales toll free: 800-0123-866-6869848 or EEUU (512) 723-0020 Hong Kong Online Support International Access Code: 001 Country Code: 852 support.ap.dell.com support.ap.dell.
book.book Page 148 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type India Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com Portable and Desktop Support Portables, Desktop, and Peripherals E-mail support.ap.dell.com/ap/en/emaildell Portable Support E-mail india_support_notebook@dell.
book.book Page 149 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Large Corporate Accounts Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address India_care_REL@dell.
book.book Page 150 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Ireland (Cherrywood) Online Support support.euro.dell.com International Access Code: 00 Country Code: 353 City Code: 1 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address dell_direct_support@dell.
book.book Page 151 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Italy (Milan) Online Support International Access Code: 00 Home and Small Business Country Code: 39 City Code: 02 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
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book.book Page 154 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 Sales Fax (Austin, Texas, U.S.A.
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book.book Page 156 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Netherlands Antilles Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/an la-techsupport@dell.com Technical Support, Customer Service, Sales Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 156 Getting Help Online Support toll free: 001-866-379-1022 support.euro.dell.
book.book Page 157 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type New Zealand Online Support support.ap.dell.com International Access Code: 00 Country Code: 64 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.
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book.book Page 159 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Peru Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/pe la-techsupport@dell.com Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 Technical Support 0800-50-869 Customer Service and Sales 0800-50-669 Online Support support.euro.dell.com pl_support_tech@dell.
book.book Page 160 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type St. Kitts and Nevis Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/kn la-techsupport@dell.com St. Lucia Technical Support toll-free: 1-877-441-4734 Customer Service and Sales toll-free: 1-866-540-3355 Online Support www.dell.com/lc la-techsupport@dell.com St.
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book.book Page 162 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Spain (Madrid) Online Support International Access Code: 00 Home and Small Business Country Code: 34 City Code: 91 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
book.book Page 163 Thursday, August 30, 2007 3:30 PM Country (City) International Access Code Country Code City Code Service Type Switzerland (Geneva) Online Support International Access Code: 00 Country Code: 41 City Code: 22 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com Tech_support_central_Europe@dell.
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book.book Page 165 Thursday, August 30, 2007 3:30 PM Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
book.book Page 166 Thursday, August 30, 2007 3:30 PM BMC — Baseboard management controller. boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
book.book Page 167 Thursday, August 30, 2007 3:30 PM DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed.
book.book Page 168 Thursday, August 30, 2007 3:30 PM expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
book.book Page 169 Thursday, August 30, 2007 3:30 PM mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. Hz — Hertz. I/O — Input/output.
book.book Page 170 Thursday, August 30, 2007 3:30 PM KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display. LED — Light-emitting diode.
book.book Page 171 Thursday, August 30, 2007 3:30 PM several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm — Millimeter(s). ms — Millisecond(s).
book.book Page 172 Thursday, August 30, 2007 3:30 PM pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives. processor — The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions. Software written for one processor must usually be revised to run on another processor.
book.book Page 173 Thursday, August 30, 2007 3:30 PM RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
book.book Page 174 Thursday, August 30, 2007 3:30 PM system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.
book.book Page 175 Thursday, August 30, 2007 3:30 PM board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors. Video drivers may need to match the video adapter installed in the system. video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM.
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book.book Page 180 Thursday, August 30, 2007 3:30 PM processor replacing, 85 troubleshooting, 114 processor fan assembly troubleshooting, 108 safety, 97 SAS controller card. See expansion cards. SAS hard drives. See hard drives. SATA hard drives. See hard drives. R RAID controller card. See expansion cards.
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