User's Manual
Table Of Contents
- Contents
- About Your System
- Using the System Setup Program
- Installing System Components
- Recommended Tools
- Inside the System
- Opening and Closing the System
- Cooling Shroud
- System Battery
- Optical Drive
- Configuring the Boot Drive
- Hard Drives
- Installing a SAS Controller Card
- Fan Assembly
- Optional PCI Fan Assembly
- Power Supply
- Expansion Cards
- Riser Card
- System Memory
- Processor
- Control Panel Assembly (Service-Only Procedure)
- System Board (Service-Only Procedure)
- Troubleshooting Your System
- Safety First-For You and Your System
- Start-Up Routine
- Checking the Equipment
- Responding to a Systems Management Software Alert Message
- Troubleshooting a Wet System
- Troubleshooting a Damaged System
- Troubleshooting the System Battery
- Troubleshooting the Power Supply
- Troubleshooting System Cooling Problems
- Troubleshooting System Memory
- Troubleshooting an Optical Drive
- Troubleshooting a Hard Drive
- Troubleshooting Expansion Cards
- Troubleshooting the Microprocessor
- Running the System Diagnostics
- Jumpers and Connectors
- Getting Help
- Glossary
- Index
Getting Help 127
Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Your System" on page 97 for information and
procedures that pertain to the problem your computer is experiencing.
2
See "Running the System Diagnostics" on page 117 for procedures on how
to run Dell Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 132.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures. See "Online Services" on page 128 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 133.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Support Service" on
page 129.
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
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