Warranty

Upon contacting Dell Technical Support, you will be required to engage in a remote diagnosis
session with the technical support agent to help determine the cause of your issue. Remote
diagnosis may involve customer access to the inside of the product and multiple or extended
sessions. If the Dell Technical Support agent determines that your issue is the result of a defect in
materials or workmanship but the issue is not able to be resolved remotely, Dell, at its sole
discretion, may dispatch a replacement part to you, arrange for you to send your product or
defective part back to Dell's repair depot or replace the part or product with a comparable part or
product that may be new or refurbished. If the Dell Limited Hardware Warranty for your product
includes in-home warranty service, then Dell may also elect to dispatch a service technician to
your location to perform the repair or replacement (see Important Information about In-Home
Warranty Service After Remote Diagnosis below).
If we determine that the problem is not covered under this limited hardware warranty, we may
be able to offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs
and in building replacement parts and products. Refurbished parts and products are parts or
products that have been returned to Dell, some of which were never used by a customer. All
parts and products are inspected and tested for quality. Replacement parts and products are
covered for the remaining period of the limited hardware warranty for the product you
purchased. Dell owns all parts removed from repaired products and, in most instances, you will
be required to return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services
under this limited hardware warranty.
Important information about returning products to Dell for repair or replacement:
For Mail-in Warranty Service (shipping included): Upon a determination by a Dell Technical
Support agent that your product should be returned to Dell for repair or replacement, packaging,
shipping instructions and a prepaid shipping waybill will be sent to you. Upon receipt of the
shipping supplies, you must package the product in the material required and call the carrier
designated on your shipping instructions to arrange a pickup time. As long as you follow our
shipping instructions, we will pay standard shipping charges for shipping the product in for
repair and for shipping it back to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions and territories) or in Canada (in respect of systems registered in
Canada). Otherwise, we will ship the product to you freight collect.
If your warranty does not include Mail-in Warranty Service (shipping included), then we will
issue a Return Material Authorization Number that you must include with your return. You must
return the products to us in their original or equivalent packaging, prepay shipping charges and
insure the shipment or accept the risk if the product is lost or damaged in shipment. We will
return the repaired or replacement products to you. We will pay to ship the repaired or replaced
products to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories) or in Canada (in respect of systems registered in Canada). Otherwise,
we will ship the product to you freight collect.