User's Manual

Troubleshooting 107
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK.
E
NSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE.
C
HECK THE CABLE CONNECTIONS.
C
HECK FOR HARDWARE INCOMPATIBILITIES.
R
UN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 101.
Media drive problems
NOTE: High-speed media drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady
stream of data when writing. If the stream is interrupted, an error occurs. Try
closing all programs before you write to the CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW
DISC — Search for the keyword standby in the Windows Help and Support
Center for information on power management modes. To access the Help and
Support Center, click
Start → Help and Support .
CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your
media creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front
of the drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.