Owner's Manual

10 Installation Guide

Interoperability

Deprovision and Uninstall Dell Data Protection | Access

If DDP|A is installed now or has been installed in the past on your computer, before installing Security Tools, you must

deprovision the DDP|A-managed hardware and then uninstall DDP|A. If DDP|A has not been used, you may simply

uninstall DDP|A and restart the installation process.

Deprovisioning DDP|A-managed hardware includes the fingerprint reader, smart card reader, BIOS passwords, TPM, and

the Self-Encrypting Drive.

NOTE:

If running DDP|E encryption products, stop or pause an encryption sweep. If running Microsoft BitLocker, suspend the encryption

policy. Once DDP|A is uninstalled and Microsoft BitLocker policy is unsuspended, initialize the TPM by following the instructions

located at

http://technet.microsoft.com/en-us/library/cc753140.aspx.

Deprovision DDP|A-Managed Hardware

Launch DDP|A and click the

Advanced

tab.

Select

Reset System

. This will require that you enter any provisioned credentials to verify your identity. After DDP|A

verifies the credentials, DDP|A will perform the following actions:

• Remove all provisioned credentials from Dell ControlVault (if present)

• Remove Dell ControlVault owner password (if present)

• Remove all provisioned fingerprints from integrated fingerprint reader (if present)

• Remove all BIOS passwords (BIOS System, BIOS Admin, and HDD passwords)

• Clear the Trusted Platform Module

• Remove the DDP|A Credential Provider

Once the computer is deprovisioned, DDP|A reboots the computer to restore the Windows default credential provider.