Specifications

48 Troubleshooting
• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 35.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).
Lockups and Software Problems
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the
Applications tab.
2 Click to select the program that is no longer responding, and click
End Task .
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows Vista:
1
Click Start → Control Panel → Programs → Use an older program with
this version of Windows.
2 In the welcome screen, click Next .
3 Follow the instructions on the screen.
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
book.book Page 48 Friday, October 17, 2008 4:02 PM