Dell B3465dn-dnf Laser MFP User's Guide March 2014 www.dell.com | dell.com/support/printers Trademarks Information in this document is subject to change without notice. © 2014 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 2 Contents Safety information.......................................................................................7 Learning about the printer...........................................................................9 Finding information about the printer......................................................................................................9 Selecting a location for the printer.......................................................................................................
Contents 3 Attaching cables......................................................................................................................................45 Networking..............................................................................................................................................46 Verifying printer setup............................................................................................................................50 Loading paper and specialty media.......
Contents 4 Canceling an e-mail.................................................................................................................................96 Understanding the e-mail options..........................................................................................................96 Faxing........................................................................................................99 Setting up the printer to fax................................................................
Contents 5 Finding printer security information.....................................................................................................208 Maintaining the printer............................................................................209 Cleaning printer parts............................................................................................................................209 Checking the status of parts and supplies...............................................................
Contents 6 Solving fax problems.............................................................................................................................290 Solving scanner problems.....................................................................................................................296 Solving home screen application problems...........................................................................................301 Embedded Web Server does not open.....................................
Safety information 7 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information 8 Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, contact the place where you purchased the printer.
Learning about the printer 9 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer.
Learning about the printer 10 What are you looking for? Find it here • Software and Drivers—Certified drivers for your printer and Software and Documentation CD installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians • Supplies and accessories for your printer • Replacement cartridges • Safety information for preparing to operate your printer • Regulatory information • Warranty information Dell p
Learning about the printer 11 5 1 4 1 3 1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 203.2 mm (8 in.) 4 Rear 203.2 mm (8 in.) 5 Top 800 mm (31.49 in.) 2 Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Learning about the printer 12 Basic model 2 3 4 1 7 5 6 1 Display 2 Automatic document feeder (ADF) 3 ADF tray 4 ADF bin 5 Standard bin 6 Multipurpose feeder 7 Standard 550‑sheet tray Note: A lockable 550‑sheet tray is also available. For more information, contact the place where you purchased the printer.
Learning about the printer 13 Configured model 1 1 2 1 Optional 550‑sheet tray 2 Optional stapler Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers. If the printer is installed on a network, then you can use the Embedded Web Server to do the following: • • • • • • View the virtual display of the printer control panel. Check the status of the printer supplies. Configure supply notifications. Configure printer settings.
Learning about the printer 14 Understanding the basic functions of the scanner • • • • • Make quick copies or set the printer to perform specific copy jobs. Send a fax using the printer control panel. Send a fax to multiple fax destinations at the same time. Scan documents and send them to your computer, an e-mail address, or an FTP destination. Scan documents and send them to another printer (PDF through an FTP).
Understanding the printer control panel 15 Understanding the printer control panel Using the printer control panel 2 1 8 Use the 3 7 4 6 5 To 1 Display 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode: • View the printer status and messages. • Set up and operate the printer. • • • • • Press any hard button. Open a door or cover. Send a print job from the computer.
Understanding the printer control panel 16 Indicator light Printer status Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern The printer is in Hibernate mode.
Understanding the printer control panel Touch 9 17 To Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. 10 USB Drive View, select, print, scan, or e‑mail photos and documents from a flash drive. Note: This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer.
Understanding the printer control panel 18 Feature Description Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods. You can use the IP address when accessing the Embedded Web Server so you can view and remotely configure printer settings even when you are not physically near the printer. Example: 123.123.123.
Understanding the printer control panel Touch Cancel Reset To • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen.
Setting up and using the home screen applications 20 Setting up and using the home screen applications Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active applications. Some applications are supported only in select printer models. Finding the IP address of the computer For Windows users 1 In the Run dialog box, type cmd to open the command prompt. 2 Type ipconfig, and then look for the IP address.
Setting up and using the home screen applications 21 Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do one or more of the following: • Show or hide the icons of basic printer functions. a Click Settings > General Settings > Home screen customization.
Setting up and using the home screen applications 22 Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 20.
Setting up and using the home screen applications Use 23 To Quickly and easily copy insurance, identification, and other wallet‑size cards. You can scan and print both sides of a card on a single page, saving paper and showing the information on the card in a more convenient manner. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.
Setting up and using the home screen applications 24 Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to www.dell.com/support/manuals. Use To Scan a document, and then send the scanned document to multiple destinations. Note: Make sure there is enough space in the printer hard disk. 1 Open a Web browser, and then type the printer IP address in the address field.
Setting up and using the home screen applications 25 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do either of the following: • Click Set up Scan to Network > Click here. • Click Settings > Apps > Apps Management > Scan to Network. 3 Specify the destinations, and then customize the settings.
Setting up and using the home screen applications 26 c Click Configure, and then do either of the following: • To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save the configuration file. Notes: – When saving the configuration file, you can type a unique file name or use the default name. – If a "JVM Out of Memory” error occurs, then repeat the export process until the configuration file is saved.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 28 2 Open the controller board shield using the blue handle. 1 2 3 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors.
Additional printer setup 29 4 Close the shield, and then the access door. 1 2 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 30 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 5 Close the controller board shield, and then the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 44.
Additional printer setup 31 3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. 2 1 4 Push the card firmly into place as shown in the illustration.
Additional printer setup 32 Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board shield, and then the controller board access door.
Additional printer setup 33 2 Lightly press the stop on the left side of the access door, and then slide the access door to remove it. 2 1 3 3 Unpack the ISP kit. Note: Make sure to remove and discard the small cable attached to the white connector.
Additional printer setup 34 4 Place the plastic bracket inside the ISP exterior cover until it clicks into place. 5 Slide and push the ISP solution into the plastic bracket. 1 6 Secure the ISP solution to the plastic bracket using the long screw.
Additional printer setup 7 Tighten the two screws on the end of the ISP solution. 8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP.
Additional printer setup 36 9 Attach the ISP exterior cover at an angle by inserting the left hinges first. 2 1 10 Lower the rest of the cover, and then slide the cover to the right.
Additional printer setup 37 11 Run the ISP cable through the controller board shield. 12 Open the shield using the blue handle. 1 2 13 Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk” on page 41. To reinstall the printer hard disk, see “Installing a printer hard disk” on page 39.
Additional printer setup 14 Close the shield. 15 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 44.
Additional printer setup 39 Installing a printer hard disk CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 40 c Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets. d Tighten the two screws. 3 Close the controller board shield, and then close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 41 Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 27. Note: This task requires a flat‑head screwdriver.
Additional printer setup 42 Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 43 2 Unpack the tray, and then remove all packing material. 3 Pull out the tray from the base. 1 4 Remove any packing material from inside the tray. 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. 1 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Additional printer setup 44 2 1 Notes: • When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 44.
Additional printer setup 45 Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Connect the printer to the computer using a USB cable or to the network using an Ethernet cable.
Additional printer setup 46 Use the To 7 USB printer port Connect the printer to a computer. 8 Security slot Attach a lock that will secure the printer in place. Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. For more information, contact the place where you purchased the printer. • A Service Set Identifier (SSID) is a name assigned to a wireless network.
Additional printer setup 47 • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security. The choices are AES or TKIP.
Additional printer setup 48 Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. 3 Follow the instructions on the printer display.
Additional printer setup 49 Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 50 3 Apply the changes. Setting up serial printing Use serial printing when the computer is far from the printer. After installing the serial or communication (COM) port, configure the printer and the computer. Note: Serial printing reduces print speed. 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Save the settings.
Loading paper and specialty media 51 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 224 and “Storing paper” on page 69.
Loading paper and specialty media 52 1 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
Loading paper and specialty media 53 3 Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. 1 2 Notes: • For some paper sizes like letter, legal, and A4, squeeze, and then slide the length guide tab backward to accommodate their length. • If you are loading A6-size paper in the standard tray, squeeze, and then slide the length guide tab toward the center of the tray to the A6‑size position.
Loading paper and specialty media 54 LTR A4 /LGL EXE C A4 B5 A5 A6 LT R E X E C B5 A 5 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not, and whether two sided printing is needed.
Loading paper and specialty media 55 Without an optional staple finisher With an optional staple finisher AB C AB C One‑sided printing One‑sided printing A B AB C C Two‑sided (duplex) printing Two‑sided (duplex) printing • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. Overfilling may cause paper jams.
Loading paper and specialty media 56 6 Insert the tray. 1 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes.
Loading paper and specialty media a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media 58 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 1 2 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media 59 • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. 4 Load the paper or specialty media. Notes: • Do not force paper or specialty media into the multipurpose feeder. • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams.
Loading paper and specialty media Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
Loading paper and specialty media 61 • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Loading paper and specialty media 62 Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked tray becomes empty, paper feeds from the next linked tray. We recommend giving all unique paper, such as letterhead and different colored plain papers, a different custom type name so that the trays they are in do not automatically link.
Loading paper and specialty media Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Select a custom name, and then type a custom paper type name. 3 Touch . 4 Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays.
Loading paper and specialty media 64 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select a custom name you want to configure, then select a paper or specialty media type, and then click Submit. Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Types 2 Select a custom name you want to configure, and then touch .
Paper and specialty media guide 65 Paper and specialty media guide Using specialty media Tips on using letterhead • • • • Use letterhead designed specifically for laser printers. Print samples on the letterhead being considered for use before buying large quantities. Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together. Page orientation is important when printing on letterhead.
Paper and specialty media guide 66 – Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes. Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets.
Paper and specialty media guide 67 • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Paper and specialty media guide 68 For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Paper and specialty media guide 69 Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Paper and specialty media guide 70 Supported paper sizes, types, and weights Supported paper sizes Paper size and dimension Standard 550‑sheet tray Optional 550‑sheet tray Business card X X 3x5 X X 4x6 X X Multipurpose feeder ADF Scanner glass Duplex printing X X 1 X X 1 X X X A4 210 x 297 mm (8.27 x 11.7 in.) A5 X 148 x 210 mm (5.83 x 8.27 in.) A6 X X 105 x 148 mm (4.13 x 5.83 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) X Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.
Paper and specialty media guide 71 Paper size and dimension Standard 550‑sheet tray Optional 550‑sheet tray Multipurpose feeder ADF Scanner glass Statement Duplex printing X 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal2 2 76.2 x 127 mm (3 x 5 in.) to 215.9 x 359.92 mm (8.5 x 14.17 in.) 7 3/4 Envelope (Monarch) X X X X X X X X X X X X X X X X C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) X X X X B5 Envelope X X X X X X X X 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.
Paper and specialty media guide Paper type 72 Standard 550‑sheet tray Multipurpose 550‑sheet tray feeder Duplex mode ADF Card stock X X X Transparencies X X X Scanner glass Recycled Paper labels Bond X X X X X X X Envelope* Rough envelope Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton X Custom Type [x] * Use envelopes that lie flat when individually placed on a table facedown.
Paper and specialty media guide 73 Paper size Dimensions Staple finisher Universal 105 x 216 mm to 216 x 356 mm (4.13 x 8.5 in. to 8.5 x 14 in.) X 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.) X 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) X 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) X DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) X B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) X Other Envelope 98 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.
Printing 74 Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 22.
Printing 75 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness, and then click Submit.
Printing 76 Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. Loss of data can occur. 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to get a preview of the document. 4 Use or to specify the number of copies to be printed, and then touch Print.
Printing 77 Printing from a mobile device using Dell Mobile Print You can print directly from an Android mobile device (OS 2.1 or later) to your printer using Dell Mobile Print. Notes: • Make sure the printer and the mobile device share the same wireless network. • For information on configuring the wireless settings, see the documentation that came with your mobile device. 1 From Google Play, download the Dell Mobile Print application. 2 From the home screen of your mobile device, tap .
Printing 78 Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print > select the print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel.
Printing 79 6 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options.
Printing 80 Printing information pages Printing a font sample list 1 From the home screen, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad.
Copying 81 Copying Scanner glass AB C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 82 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the next page. 3 Touch Finish the Job.
Copying 83 3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 84 Making copies using paper from a selected tray 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 85 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Copy from > Mixed Sizes > 4 Navigate to: Copy to > Letter > > Copy It The scanner identifies the different paper sizes as they are scanned, and then scales the mixed paper sizes to fit on the paper size selected.
Copying 86 4 From the Scale area, touch or to decrease or increase the value by 1%. Touching “Copy to” or “Copy from” after setting Scale manually changes the scale value back to Auto. Note: Auto is the factory default setting. This automatically adjusts the scan image of the original document to fit the size of the paper onto which you are copying. 5 Touch Copy It. Adjusting copy quality 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 87 Collated Not collated 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 88 Notes: • Make sure to set the paper size to letter, legal, A4, or JIS B5. • Make sure to set the copy size to 100%. 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly.
Copying 89 Placing information on copies Placing a header or footer on pages 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly.
Copying 90 Canceling a copy job while pages are being printed 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen. Understanding the copy options Copy from This option opens a screen where you can select the paper size of the original document. • Touch the paper size that matches the original document.
Copying 91 Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of the document. Copies This option lets you set the number of copies to be printed. Content This option lets you set the original document type and source. Select from the following content types: • • • • Text—The content of the original document is mostly text or line art. Text/Photo—The original document is a mixture of text, graphics, and photos.
E-mailing 92 E-mailing Scanner glass AB C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book.
E-mailing 93 3 Enter the appropriate information, and then click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
E-mailing 94 E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For more information, see “Activating the home screen applications” on page 22.
E-mailing 95 Sending an e‑mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
E-mailing 96 3 From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF—Create a single file with multiple pages. • Secure PDF—Create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF—Create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu of the Embedded Web Server, then TIFF saves one page in each file.
E-mailing 97 Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original document. Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document. Decreasing the image resolution reduces the file size. Send As This option lets you set the output type for the scan image.
E-mailing 98 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Faxing 99 Faxing Note: Fax capabilities may not be available on all printer models. Scanner glass AB C Automatic document feeder (ADF) Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Faxing 100 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Faxing 101 Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Faxing 102 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the answering machine to the port of the printer. port of the printer.
Faxing 103 Connected to different wall jacks PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine.
Faxing 104 Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service 02 To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the telephone to the port of the printer. Tips for this setup: • This setup works best if you subscribe to a distinctive ring service.
Faxing 105 Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Faxing 106 Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your VoIP provider if you want to activate the second phone port. 3 Remove the protective plug from the port of the printer, and then connect the telephone to the port.
Faxing 107 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port.
Faxing 108 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the port of the printer.
Faxing 109 If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately. There may be an adapter plug installed in the port of the printer. If you are using a telephone adapter or a facility port of the printer.
Faxing 110 Connecting the printer to a non‑RJ‑11 wall jack LINE EXT 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Faxing 111 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports. N F N PHONE 1 Connect one end of the telephone cable that came the printer to the LINE port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port.
Faxing 112 Note: Do not remove the adapter plug from the telephone system. port of the printer if you are connecting to a serial or cascaded Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Faxing 113 Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Security > Set Date and Time.
Faxing 114 3 From the home screen, touch Fax. 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book. 5 Touch Fax It. Sending a fax using the computer The printer driver fax option lets you send a print job to the printer, which sends the job as a fax. The fax option works as a normal fax machine, but is controlled through the printer driver instead of the printer control panel.
Faxing 115 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press #, and then enter the shortcut number using the keypad. 4 Touch Fax It. Sending a fax using the address book The address book lets you search for bookmarks and network directory servers. For more information on enabling the address book feature, contact your system support person.
Faxing 116 Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Faxing 117 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 From the Resolution area, touch the arrows to select the resolution you want.
Faxing 118 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. • In the Banned Fax List field, enter the phone numbers or type the fax names of specific fax callers you want to block.
Faxing 119 3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule. b From the Action menu, select Hold faxes. c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add.
Faxing 120 Select from the following content sources: • • • • • • • • Color Laser—The original document was printed using a color laser printer. Inkjet—The original document was printed using an inkjet printer. Magazine—The original document is from a magazine. Brochure—The original document is from a brochure. Black/White Laser—The original document was printed using a mono laser printer. Photo/Film—The original document is a photo from film. Newspaper—The original document is from a newspaper.
Faxing 121 Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, and Sharpness settings before you fax the document. • Custom Job—This combines multiple scanning jobs into a single job. • Edge Erase—This removes smudges or marks around the edges of a document.
Scanning 122 Scanning You can use the printer to send a file to an FTP address. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi-send or MyShortcut application from the printer home screen. For more information, see “Activating the home screen applications” on page 22. Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person.
Scanning 123 Creating an FTP shortcut using the printer control panel 1 From the home screen, navigate to: FTP > FTP > type the FTP address > > type a name for the shortcut > Done 2 Verify that the shortcut name and number are correct, and then touch OK. Notes: • If the name or number is incorrect, then touch Cancel, and then reenter the information. • If you enter a number that is already in use, then you are prompted to select another number.
Scanning 124 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: FTP > FTP > > type the name of the recipient > Search 4 Touch the name of the recipient. Note: To search for additional recipients, touch New Search, and then type the name of the next recipient. 5 Touch > Send It. Scanning to a computer or flash drive You can use the printer to send a scanned file.
Scanning 125 4 Select a location on your computer where you want to save the scan image. 5 Type a scan name, and then a user name. Note: The scan name is the name that appears in the Scan Profile list on the display. 6 Click Submit. Note: Clicking Submit automatically assigns a shortcut number. You can use this shortcut number when you are ready to scan your documents. 7 Review the instructions on the Scan Profile screen.
Scanning 126 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 Insert the flash drive into the USB port on the front of the printer. Note: The USB Drive home screen appears. 4 Select the destination folder, and then touch Scan to USB drive. Note: The printer goes back to the home screen after 30 seconds of inactivity. 5 Adjust the scan settings, and then touch Scan It.
Scanning 127 Select one of the following: • PDF—Use to create a single file with multiple pages. • Secure PDF—Use to create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF—Use to create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu, then TIFF saves one page in each file. The file size is usually larger than an equivalent JPEG. • JPEG—Use to create and attach a separate file for each page of the original document.
Scanning 128 Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, JPEG Quality, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you scan the document. • Custom Job—This combines multiple scanning jobs into a single job. • Edge Erase—This removes smudges or marks around the edges of a document.
Understanding the printer menus 129 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Configure MP Stapler Test Standard USB Edit Security Settings Miscellaneous Security Settings Substitute Size Paper Texture Network Setup Page1 Network [x] Setup Page Parallel [x] Serial [x] Paper Weight Shortcut List SMTP Setup Paper Loading Fax Job Log Security Audit Log Custom Types Fa
Understanding the printer menus 130 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 131 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray.
Understanding the printer menus 132 Use To Multipurpose Feeder Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded.
Understanding the printer menus 133 Use To Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded. Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded.
Understanding the printer menus 134 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Off indicates no size substitutions are allowed. • Setting a substitution lets the job print without a Change Paper message appearing.
Understanding the printer menus 135 Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded.
Understanding the printer menus 136 Use To Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded. Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded. Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded.
Understanding the printer menus 137 Use To Rough/Cotton Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded. Note: Normal is the factory default setting. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported.
Understanding the printer menus 138 Use To Heavy Loading Duplex Off Determine and set two-sided printing for all print jobs that specify Heavy as the paper type. Rough/Cotton Loading Duplex Off Determine and set two-sided printing for all print jobs that specify Rough or Cotton as the paper type. Custom [x] Loading Duplex Off Determine and set two-sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading appears only when the custom type is supported.
Understanding the printer menus 139 Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size Name Width Height Orientation Portrait Landscape 2 scans per side Off On Specify a custom scan size name and page orientation. Notes: • The custom scan size name replaces Custom Scan Size [x] in the printer menus. • ADF Media Type is the factory default setting for custom scan sizes 3, 4, 5, and 6. • 8.5 inches is the U.S. factory default setting for Width.
Understanding the printer menus 140 Use To Feed Direction Short Edge Long Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
Understanding the printer menus 141 Use To Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or printer hard disk is working and installed correctly. Asset Report Print a report containing asset information including the printer serial number and model name. The report contains text and UPC bar codes that can be scanned into an asset database.
Understanding the printer menus 142 Use To NPA Mode Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Network Buffer Auto 3KB to [maximum size allowed] Set the size of the network input buffer.
Understanding the printer menus 143 Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the network card. View Card Speed View the speed of an active network card. Network Address UAA LAA View the network addresses.
Understanding the printer menus 144 Use To Enable BOOTP On Off Specify the BOOTP address assignment setting. Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser.
Understanding the printer menus 145 Use To Auto Configuration On Off Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router. View Hostname Set the host name. View Address Note: These settings can be changed only from the Embedded Web Server. View Router Address Enable DHCPv6 On Off Note: On is the factory default setting. Enable DHCPv6 in the printer. Note: On is the factory default setting.
Understanding the printer menus 146 Use To View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed.
Understanding the printer menus 147 Use To NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately. • The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated.
Understanding the printer menus 148 Use To ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port.
Understanding the printer menus 149 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Notes: User‑Initiated E‑mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 150 Use To Edit Access Controls Administrative Menus Function Access Management Solutions Cancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other access points.
Understanding the printer menus 151 Use To LDAP Certificate Verification Demand Try Allow Never Allow the user to request a server certificate. Notes: • “Demand” means a server certificate is requested. If a bad certificate is provided or if no certificate is provided, then the session is terminated immediately. “Demand” is the factory default setting. • “Try” means a server certificate is requested. If no certificate is provided, then the session proceeds normally.
Understanding the printer menus 152 Use To Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting.
Understanding the printer menus 153 Use To Delete Log Yes No Specify whether or not audit logs are deleted. Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Note: Yes is the factory default setting. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting.
Understanding the printer menus 154 Use To Enable Authentication On Off Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the display.
Understanding the printer menus 155 Use To Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. This resets the printer to its factory default settings. • Energy minimizes the power used by the printer. • Energy/Paper minimizes the use of power, paper, and specialty media. • Paper minimizes the amount of paper and specialty media needed for a print job.
Understanding the printer menus 156 Use To Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the display keyboard. Paper Sizes US Metric Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting.
Understanding the printer menus 157 Use To Displayed Information Left side Right side Custom Text [x] Specify what is displayed in the upper corners of the home screen. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right side.
Understanding the printer menus 158 Use To Home screen customization Change Language Copy Copy Shortcuts Fax Fax Shortcuts E‑mail E‑mail Shortcuts FTP FTP Shortcuts Search Held Jobs Held Jobs USB Drive Profiles and Apps Bookmarks Jobs by user Forms and Favorites Card Copy Scan to Network MyShortcut Multi Send Change the icons that appear on the home screen. Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD Format the date.
Understanding the printer menus 159 Use To Audio Feedback Button Feedback On Off Set the audio volume for the buttons. Volume 1–10 Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Show Bookmarks Yes No Specify whether bookmarks are displayed from the Held Jobs area. Allow Background Removal On Off Specify whether image background removal is allowed. Allow Custom Job Scans On Off Scan multiple jobs to one file.
Understanding the printer menus 160 Use To Timeouts Standby Mode Disabled 1–240 Set the amount of time before the printer enters a lower power state. Timeouts Sleep Mode Disabled 1–120 Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Note: 15 minutes is the factory default setting. Notes: • 20 minutes is the factory default setting. • Lower settings conserve more energy, but may require longer warm‑up times.
Understanding the printer menus 161 Use To Timeouts Print Timeout Disabled 1–255 Set the amount of time the printer waits to receive an end‑of‑job message before canceling the rest of the print job. Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed. • Print Timeout is available only when using PCL emulation.
Understanding the printer menus 162 Use To Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages. Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to never reprint jammed pages. Print Recovery Jam Assist On Off Set the printer to automatically check for jammed paper.
Understanding the printer menus 163 Copy Settings menu Use To Content Type Text Graphics Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced.
Understanding the printer menus 164 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document. Copy To Source Tray [x] Auto Size Match Multipurpose Feeder Specify the paper source for copy jobs. Transparency Separators On Off Place a sheet of paper between transparencies.
Understanding the printer menus 165 Use To Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Specify the header or footer information and its location on the page. For the location, select from the following options: • • • • • • Top left Top middle Top right Bottom left Bottom middle Bottom right Notes: • Off is the factory default setting for the location. • “All pages” is the factory default setting for “Print on.
Understanding the printer menus 166 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast used for the copy job. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 167 Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Fax Name Fax Number Specify how the fax is identified. Enable Manual Fax On Off Set the printer to fax manually, which requires a line splitter and a telephone handset. Notes: • Off is the factory default setting. • Use a regular telephone to answer an incoming fax job and to dial a fax number.
Understanding the printer menus 168 Use To Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Configure the fax cover page. Use To Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Specify quality in dots per inch (dpi).
Understanding the printer menus 169 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics. Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 170 Use To Dialing Prefix Rules Prefix Rule [x] Establish a dialing prefix rule. Automatic Redial 0–9 Specify the number of times the printer tries to send the fax to a specified number. Redial frequency 1–200 Specify the number of minutes between redials. Behind a PABX Yes No Enable or disable switchboard blind dialing without a dial tone. Enable ECM Yes No Enable or disable Error Correction Mode for fax jobs.
Understanding the printer menus 171 Use To Background Removal ‑4 to 4 Adjust the amount of background visible on a scanned image. Contrast 0–5 Best for content Specify the contrast in the scanned image. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible. Adjust ADF Skew Auto Off On Correct the slight skew in the scanned image.
Understanding the printer menus 172 Use To Auto Reduction On Off Scale an incoming fax job so that it fits the size of the paper loaded in the designated fax source. Paper Source Auto Tray [x] Multipurpose Feeder Specify the paper source for printing incoming fax jobs. Sides (Duplex) Off On Enable two‑sided (duplex) printing for incoming fax jobs. Separator Sheets Off Before Job After Job Enable the printer to include separator sheets for incoming fax jobs.
Understanding the printer menus 173 Use To Block No Name Fax Off On Enable blocking of incoming faxes sent from devices with no station ID or fax ID specified. Banned Fax List Enable the list of blocked fax numbers stored in the printer. Note: Off is the factory default setting. Note: You can enter up to 512 characters. Use To Transmission Log Print log Do not print log Print only for error Enable printing of a transmission log after each fax job.
Understanding the printer menus 174 Use To Ringer Volume Off On Control the fax speaker ringer volume. Use To All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Note: On is the factory default setting. Specify ring patterns when the printer is answering calls. Note: All Rings is the factory default setting.
Understanding the printer menus 175 Use To E‑mail Server Setup Web Link Setup Server Login Password Path File Name Web Link Define the e‑mail server path name, for example: /directory/path. Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the scanned file. PDF Version 1.2–1.7 A–1a Set the version of the PDF file that will be scanned for e‑mailing. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 176 Use To Orientation Portrait Landscape Specify the page orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the document being scanned. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics.
Understanding the printer menus 177 Use To Photo Default 5–90 Set the quality of a photo image in relation to file size and the quality of the image. E‑mail images sent as Attachment Web Link Specify how the images are sent. Use Multi‑Page Tiff On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑e-mail job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
Understanding the printer menus 178 Use To Color Balance Cyan‑Red Magenta-Green Yellow-Blue Enable an equal balance of colors in the output. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output.
Understanding the printer menus 179 Use To Use cc:/bcc: Off On Enable the use of the cc and bcc fields. Note: Off is the factory default setting. FTP Settings menu Use To Format PDF (.pdf) Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file for FTP sending. PDF Version 1.2–1.7 A–1a Set the version level of the PDF file for FTP sending. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 180 Use To Orientation Portrait Landscape Specify the page orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics.
Understanding the printer menus 181 Use To Photo Default 5–90 Set the quality of a photo image in relation to the file size and quality of the image. Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Note: 50 is the factory default setting.
Understanding the printer menus 182 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning, and how much the dropout is increased or decreased. Contrast 0–5 Best for content Specify the contrast of the output. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 183 Flash Drive menu Scan Settings Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file to be sent through FTP. PDF Version 1.2–1.7 A‑1a Set the version of the PDF file to be sent through FTP. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 184 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long Edge Short Edge Specify the page orientation of text and graphics. Note: Letter is the U.S. factory default setting.
Understanding the printer menus 185 Use To Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Notes: • On is the factory default setting. • This menu item applies to all scan functions. File Name Type a base file name. Note: A maximum of 53 characters is allowed.
Understanding the printer menus 186 Print Settings Copies 1–999 Specify a default number of copies for each print job. Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting. Multipurpose Feeder Manual Paper Manual Envelope Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies.
Understanding the printer menus 187 Paper Saver Orientation Specify the orientation of a multiple‑page document. Auto Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Landscape Portrait Paper Saver Border None Solid Print a border on each page image. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Note: None is the factory default setting. Notes: • Off is the factory default setting.
Understanding the printer menus 188 Use To Job Waiting On Off Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings. Print jobs removed from the print queue are stored in a separate print queue, so other jobs print normally. When the missing information or options are obtained, the stored jobs print. Notes: • Off is the factory default setting. • This menu setting appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 189 Use To Print All Order Alphabetical Oldest First Newest First Specify the order in which held and confidential jobs are printed when Print All is selected. Note: Alphabetical is the factory default setting. Print jobs always appear in alphabetical order on the printer control panel. Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Understanding the printer menus 190 Use To Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • None is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Understanding the printer menus 191 Use To Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: This menu item appears only when a supported staple finisher is installed. Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch.
Understanding the printer menus 192 Job Accounting menu Note: This menu item appears only when a formatted, working printer hard disk is installed. Make sure the printer hard disk is not read/write‑ or write‑protected. Use To Job Accounting Log Off On Determine and set if the printer creates a log of the print jobs it receives. Job Accounting Utilities Print and delete log files or export them to a flash drive.
Understanding the printer menus 193 Use To E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk.
Understanding the printer menus 194 Use To Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size.
Understanding the printer menus 195 PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. Resident shows the factory default set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that option. • The flash option must be properly formatted and cannot be read/write‑, write‑, or password‑protected.
Understanding the printer menus 196 Use To PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page.
Understanding the printer menus 197 Use To Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings.
Understanding the printer menus 198 Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents.
Understanding the printer menus 199 Use To Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer.
Saving money and the environment 200 Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Saving money and the environment 201 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Eco‑Mode > select a setting Use To Off Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance specifications of the printer.
Saving money and the environment 202 Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it enters Sleep mode. Available settings range from 1–180 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.
Saving money and the environment 203 Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Saving money and the environment 204 Adjusting the brightness of the display To save energy, or if you are have trouble reading your display, adjust the brightness of the display. Available settings range from 20–100. The factory default setting is 100. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.
Securing the printer 205 Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Securing the printer 206 Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Securing the printer 207 • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. 5 Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed.
Securing the printer 208 • A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer will return to the Enable/Disable screen. 5 Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Finding printer security information In high-security environments, you may need to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons.
Maintaining the printer 209 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer 210 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 4 3 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 4 Close the scanner cover.
Maintaining the printer 211 Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies. Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen.
Maintaining the printer 212 Ordering toner cartridges To order toner cartridges, contact the place where you purchased the printer. Ordering an imaging unit To order an imaging unit, contact the place where you purchased the printer. Ordering a maintenance kit To order a maintenance kit, contact the place where you purchased the printer. Ordering an ADF separator roller Order an ADF separator roller when the ADF fails to pick paper or picks more than one sheet of paper at a time.
Maintaining the printer 213 Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Maintaining the printer 214 Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door. Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle.
Maintaining the printer 215 3 Lift the blue handle, and then pull the imaging unit out of the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 216 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door.
Maintaining the printer 217 Replacing the staple cartridge 1 Open the stapler door. 2 Pull out the staple cartridge from the finisher. 1 2 3 Hold both sides of the empty staple case with your fingers, pull, and then lift the empty staple case from the cartridge.
Maintaining the printer 218 4 Remove the spare staple case from its holder. 5 Insert the spare staple case into the staple cartridge. 1 2 6 Push the staple cartridge into the finisher until it clicks into place. 7 Replace the spare staple case for future use. 8 Close the stapler door.
Maintaining the printer 219 Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer before moving it.
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Managing the printer 221 Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
Managing the printer 222 Setting up e‑mail alerts Configure the printer to send you e‑mail alerts when the supplies are getting low or when the paper needs to be changed or added, or when there is a paper jam. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Managing the printer 223 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Supply Notifications.
Clearing jams 224 Clearing jams Jam error messages appear on the printer display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 225 Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams 226 Jam access area Printer control panel message What to do 4 Multipurpose feeder [x]‑page jam, clear manual feeder. [25y.xx] Remove all paper from the multipurpose feeder, and then remove the jammed paper. 5 Tray 1 [x]‑page jam, remove tray 1 to clear Pull out tray 1 completely, then push the front duplex flap duplex. [23y.xx] down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams. 6 Tray [x] [x]‑page jam, open tray [x].
Clearing jams 227 [x]‑page jam, clear standard bin. [20y.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open rear door. [20y.xx] 1 Open the front door to loosen the jammed paper in the rear door. 1 2 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the front and rear door. 5 From the printer control panel, select Done to clear the message and continue printing.
Clearing jams 229 [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull out the toner cartridge using the handle. 3 Lift the blue handle, and then pull out the imaging unit from the printer.
Clearing jams 230 Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 5 Lift the blue flap in front of the printer.
Clearing jams 231 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, select Continue to clear the message and continue printing.
Clearing jams 232 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] 1 Pull out the tray completely. 1 2 Locate the lever, and then pull it down to release the jam. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 233 4 Insert the tray. 5 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [25y.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Clearing jams 234 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24y.xx] 1 Pull out the tray completely. Note: The message on the printer display indicates the tray where the jammed paper is located. 1 2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx] Paper jam in the finisher bin 1 Empty the standard bin. 2 Move the paper guides to the sides. 3 Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed.
Clearing jams 4 If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the finisher rear door 1 Open the finisher rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 3 Open the finisher narrow door, and then remove any paper fragments inside the narrow door. 4 Close the narrow door. 5 Close the finisher rear door. 6 If necessary, touch Done from the printer control panel to clear the message and continue printing.
Clearing jams 238 Staple jam in the finisher 1 Open the staple access door. 2 Pull out the staple cartridge from the finisher. 1 2 3 Lift the staple guard, and then remove any jammed or loose staples.
Clearing jams 4 Press down the staple guard until it clicks into place. 5 Insert staple cartridge back into the finisher until it clicks into place. 6 Close the staple access door. 7 If necessary, touch Done from the printer control panel to clear the message and continue printing.
Troubleshooting 240 Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon.
Troubleshooting 241 Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper. • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job.
Troubleshooting 242 Close flatbed cover and load originals if restarting job [2yy.xx] Try one or more of the following: • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Touch Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job. • Touch Finish job without further scanning to end the last successful scan job. Note: This does not cancel the scan job.
Troubleshooting 243 Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full. Securely clearing disk space. Try one or more of the following: • Touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored on the printer hard disk. • Install a hard disk with higher capacity.
Troubleshooting 244 Fax Station Number not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person. Imaging unit low [84.xy] You may need to order a replacement imaging unit. If necessary, select Continue on the printer control panel to clear the message and continue printing.
Troubleshooting 245 Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job. • Cancel the current print job. Insufficient memory for Flash Memory Defragment operation [37] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing.
Troubleshooting 246 Load [paper source] with [custom string] [paper orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, touch Finished loading paper on the printer control panel. Note: If the printer finds a tray that has the correct paper size and type, then it feeds from that tray.
Troubleshooting 247 Load Manual Feeder with [custom string] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. • From the printer control panel, touch Automatically select paper to use the paper loaded in the tray. • Cancel the print job.
Troubleshooting 248 Memory full [38] Try one or more of the following: • From the printer control panel, touch Cancel job to clear the message. • Install additional printer memory. Memory full, cannot print faxes From the printer control panel, touch Continue to clear the message without printing. Held faxes attempt to print after the printer is restarted. Memory full, cannot send faxes 1 From the printer control panel, touch Continue to clear the message and cancel the fax job.
Troubleshooting 249 If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Dell supply or part. Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.dell.com/support/printers. Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, touch Continue to clear the message and continue printing.
Troubleshooting 250 Replace defective imaging unit [31.xy] Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge.
Troubleshooting 251 • Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job. • Touch Finish job without further scanning to end the last successful scan job. • Touch Restart job to restart the scan job with the same settings from the previous scan job. Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit.
Troubleshooting 252 Scanner disabled. Contact system administrator if problem persists. [840.02] Try one or more of the following: • Touch Continue with scanner disabled to return to the home screen, and then contact your system support person. • Touch Reboot and automatically enable scanner to cancel the job. Note: This attempts to enable the scanner. Scanner jam, remove all originals from the scanner [2yy.xx] Remove the jammed paper from the scanner.
Troubleshooting Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the USB port. From the printer control panel, navigate to: Network/Ports > USB Buffer > Auto Note: The printer discards any data received through the USB port. Supply needed to complete job Do either of the following: • Install the missing supply to complete the job. • Cancel the current job.
Troubleshooting 254 Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. USB port [x] disabled [56] From the printer control panel, touch Continue to clear the message. Notes: • The printer discards any data received through the USB port.
Troubleshooting 255 Action Yes No Step 3 Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Go to step 6. Make sure to match the following: Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet.
Troubleshooting 256 Action Yes No Step 10 Go to step 11. Use correct printer driver settings. Go to step 12. Install the correct printer driver. Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Step 11 Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact technical support.
Troubleshooting 257 Option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. Check if the internal option is properly installed in the controller board.
Troubleshooting 258 Tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: The problem is solved. Go to step 2. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 259 Cannot detect memory card Action Yes No Make sure the memory card is installed. a Install the memory card. For more information, see “Installing a memory card” on page 29. The problem is solved. Contact technical support. Note: Check if the memory card is securely connected to the printer controller board. b Print a menu settings page, and then check if the card is listed in the Installed Options list.
Troubleshooting 260 Action Yes Step 2 The problem is solved. Contact technical support. Check the cable and the USB or parallel interface card connection. Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card. No Does the USB or parallel interface card operate correctly? Paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved.
Troubleshooting 261 Paper jam message remains after jam is cleared Action Yes No Check the entire paper path for jammed paper. a Remove any jammed paper. Contact technical support. The problem is solved. Action Yes No Turn on Jam Recovery. a From the home screen, navigate to: The problem is solved. Contact technical support. b From the printer control panel, touch Continue to clear the message.
Troubleshooting 262 Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Step 2 Wait until the printer is Go to step 3. Check if the indicator light on the printer control panel is blinking green.
Troubleshooting Action 263 Yes No The problem is solved. Go to step 3. Step 2 a Check if the printer is plugged in and turned on, and if Ready appears on the printer display. b Resend the print job. Do the jobs print? Step 3 The problem is solved. Go to step 4. If an error message appears on the printer display, then clear the message. Note: The printer continues to print after clearing the message.
Troubleshooting 264 Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 78. Open the held jobs folder on the printer display, and then verify that your print job is listed.
Troubleshooting 265 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: > Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 266 Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. Go to step 3. a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 267 Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No Step 1 The problem is solved. Go to step 2. a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
Troubleshooting 268 Action Yes Step 3 The problem is solved. Contact technical support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. No Did the job print and collate correctly? Unexpected page breaks occur Action Yes No Increase the printing timeout. a From the home screen, navigate to: The problem is solved. Check the original file for manual page breaks.
Troubleshooting Action 269 Yes Contact technical Step 2 a Use a font that is supported by the printer or install the font that you support. want to use on your computer. For more information, contact your system support person. b Resend the print job. No The problem is solved. Do prints still contain characters that have jagged or uneven edges? Printer is printing blank pages Action Yes No Step 1 a Check if there is packing material left on the imaging unit.
Troubleshooting 270 Action Yes No Step 3 Contact technical support. The problem is solved. Yes No Replace the imaging unit, and then resend the print job. Is the printer still printing blank pages? Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. The problem is solved.
Troubleshooting 271 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge. Contact technical support. The problem is solved. 2 Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 272 Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 Check if Allow Background Removal is set to Off. a From the General Settings menu, set Allow Background Removal to On. b Resend the print job.
Troubleshooting 273 Action Yes No Step 2 The problem is solved. Go to step 3. Adjust the toner darkness to a lighter setting. a From the Quality Menu, select a lower value to reduce toner density. • 4 is the factory default setting. • If Print Mode is set to Black Only, then a setting of 5 increases toner density and darkness for all print jobs. b Resend the print job. Did the background disappear from the prints? Step 3 The problem is solved. Go to step 4. Reinstall the toner cartridge.
Troubleshooting 274 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 275 Action Yes No Step 5 a Load paper from a fresh package. Contact technical support. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the paper still curled? Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2.
Troubleshooting 276 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Step 1 Go to step 2. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do print irregularities still appear? Step 6 Replace the imaging unit, and then resend the print job.
Troubleshooting 277 Print is too dark Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, reduce the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Step 2 Go to step 3. a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 278 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Contact technical support. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Step 6 Replace the imaging unit, and then resend the print job. Is the print still too dark? Print is too light ABC D EF Action Go to step 2.
Troubleshooting 279 Action Yes Step 4 From the printer Go to step 5. control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. No Go to step 6. The problem is solved. Go to step 7. The problem is solved. Contact technical support. The problem is solved.
Troubleshooting Action 280 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. No The problem is solved. Is the print still skewed? Contact technical support. The problem is solved. Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact technical support. The problem is solved.
Troubleshooting 281 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact technical support. The problem is solved. Yes No From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 a Check if you are using a recommended type of transparency. b Resend the print job.
Troubleshooting 282 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact technical support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 283 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. The problem is solved.
Troubleshooting 284 Action Yes No Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 4. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3.
Troubleshooting 285 Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact technical support. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. The problem is solved. 2 Firmly shake the imaging unit.
Troubleshooting 286 Action Yes No Step 2 Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved.
Troubleshooting 287 • “Scanner unit does not close” on page 287 • “Poor copy quality” on page 288 • “Partial document or photo copies” on page 289 Copier does not respond Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Check if the power cord is plugged into the printer and a properly grounded electrical outlet.
Troubleshooting 288 Poor copy quality Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for a higher‑quality output. Go to step 4. See “Cleaning the scanner glass” on page 210. Go to step 5. See “Print quality problems” on page 268. Go to step 6.
Troubleshooting 289 Action Yes No Step 8 Go to step 9. The problem is solved. Go to step 10. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. Place the document or photo facedown on the scanner glass in the upper left corner. Check for patterns on print. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging > Sharpness > select a lower setting b On the Copy screen, make sure no scaling is being selected.
Troubleshooting 290 Action Yes No Step 2 Go to step 3. Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. Check if the paper size setting matches the size of the paper loaded in the tray. From the Paper menu on the printer control panel, check the Paper Size setting. Does the paper size setting match the size of the paper loaded in the tray. The problem is solved. Contact technical Step 3 support.
Troubleshooting 291 Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service. The problem is solved. Contact technical support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).
Troubleshooting 292 Action Yes No Step 5 a Check the telephone wall jack. 1 Plug the telephone cable into the wall jack. The problem is solved. Go to step 6. 2 Listen for a dial tone. 3 If you do not hear a dial tone, then plug a different telephone cable into the wall jack. 4 If you still do not hear a dial tone, then plug the telephone cable into a different wall jack. 5 If you hear a dial tone, then connect the printer to that wall jack. b Try sending or receiving a fax.
Troubleshooting 293 Action Yes No Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 10. Step 9 a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.
Troubleshooting 294 Action Yes No Step 2 The problem is solved. Go to step 3. Check the ring count delay settings. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. b Click Settings > Fax Settings > Analog Fax Setup.
Troubleshooting 295 Action Yes Step 3 The problem is solved. Contact technical support. Set up the shortcut number properly. No • Check if the shortcut number has been set for the telephone number that you want to dial. • Dial the telephone number manually. Can you send faxes? Received fax has poor print quality Action Yes No Step 1 The problem is solved. Go to step 2. Ask the person who sent you the fax to: a Check if the quality of the original document is satisfactory.
Troubleshooting 296 Action Yes Step 3 The problem is solved. Contact technical support. Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax.
Troubleshooting Action 297 Yes No Step 5 Connect the printer Go to step 6. Check if the printer is plugged into any surge protectors, uninterruptible power cord directly to a properly grounded power supplies, or extension cords. electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 6 Check other electrical equipment plugged into the outlet.
Troubleshooting 298 Action Yes No Step 5 The problem is solved. Go to step 6. From the Flash Drive menu, reduce the scan resolution settings, and then resend the scan job. Does the job scan? Step 6 The problem is solved. Change the Content Type and Content Check the scan settings. Source settings to From the Scan screen, make sure the Content Type and Content Source match the document settings are correct for the document being scanned. being scanned.
Troubleshooting 299 Poor scanned image quality Action Yes No Step 1 Clear the error message. Go to step 2. Go to step 3. Increase the scan resolution settings for a higher‑quality output. Go to step 4. See “Cleaning the scanner glass” on page 210. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 268. Problem solved. Go to step 7. Contact technical support.
Troubleshooting 300 Partial document or photo scans Action Yes Check the placement of the document or photo. Contact technical Make sure the document or photo is loaded facedown on the scanner support. glass in the upper left corner. Is the document or photo loaded correctly? No Load the document or photo loaded facedown on the scanner glass in the upper left corner. Cannot scan from a computer Action Yes No Step 1 Go to step 3. Go to step 2. Clear the error message. Go to step 3.
Troubleshooting 301 Solving home screen application problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact technical support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen.
Troubleshooting 302 Action Yes No Step 3 Go to step 4. Contact your system support person. Go to step 5. Tighten the cable connection. Go to step 6. Contact your system support person. Check if the network connection is working. Is the network connection working? Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer.
Appendix 303 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware.
Appendix 304 Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
Index 305 Index Numerics 250‑sheet tray installing 42 550‑sheet tray installing 42 Symbols [x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx] 235 [x]‑page jam, clear manual feeder. [25y.xx] 233 [x]‑page jam, clear standard bin. [20y.xx] 227 [x]‑page jam, open automatic feeder top cover. [28y.xx] 226 [x]‑page jam, open front door. [20y.xx] 229 [x]‑page jam, open rear door. [20y.xx] 227 [x]‑page jam, open tray [x]. [24y.xx] 234 [x]‑page jam, remove tray 1 to clear duplex.
Index supply notifications, maintenance kit 222 supply notifications, toner cartridge 222 configuring e‑mail settings 92 configuring port settings 49 configuring supply notifications 222 connecting printer to distinctive ring service 112 connecting to a wireless network using PIN (Personal Identification Number) method 48 using Push Button Configuration method 48 using the Embedded Web Server 49 using wireless setup wizard 47 conservation settings brightness, adjusting 204 Eco‑Mode 200 Hibernate Timeout 20
Index Embedded Web Server accessing 13, 20 checking the status of parts 211 checking the status of supplies 211 creating a fax destination shortcut 116 creating an FTP shortcut 122 creating e‑mail shortcuts 93 functions 13 initial fax setup 100 modifying confidential print settings 79 problem accessing 301 scanning to a computer using 124 setting up e‑mail alerts 222 using 13 Embedded Web Server—Security: Administrator’s Guide where to find 208 encrypting the printer hard disk 207 enlarging a copy 85 envel
Index distinctive ring service 112 fax setup 100 forwarding faxes 119 holding faxes 118 making a fax lighter or darker 117 sending a fax at a scheduled time 115 sending using the printer control panel 113 setting the date and time 113 setting the fax number 112 setting the outgoing fax name 112 viewing a fax log 117 file name scan options 126 finding more information about the printer 9 finding printer IP address 20 finisher finishing features 72 supported paper sizes 72 finisher features 72 Finishing menu
Index L labels, paper tips 66 letterhead copying on 83 loading, multipurpose feeder 56 tips on using 65 light, indicator 15 line filter 105 linking trays 62, 63 Load [paper source] with [custom string] [paper orientation] 246 Load [paper source] with [custom type name] [paper orientation] 245 Load [paper source] with [paper size] [paper orientation] 246 Load [paper source] with [paper type] [paper size] [paper orientation] 246 Load Manual Feeder with [custom string] [paper orientation] 247 Load Manual Feed
Index printer hard disk, installing 39 printer hard disk, removing 41 options, copy screen copy from 90 scale 90 options, touch‑screen copy 90 e‑mail 96, 98 ordering imaging unit 212 maintenance kit 212 ordering supplies toner cartridges 212 using Printer Home 211 original size e‑mail options 96 scan options 126 output file type changing 95 P page setup e‑mail options 98 fax options 120 scan options 127 paper characteristics 67 different sizes, copying 84 letterhead 68 loading, multipurpose feeder 56 prep
Index printer control panel 15 factory defaults, restoring 223 indicator light 15 Sleep button light 15 printer control panel, virtual display using the Embedded Web Server 221 Printer had to restart. Last job may be incomplete.
Index Reinstall missing or unresponsive cartridge [31.xy] 250 Reinstall missing or unresponsive imaging unit [31.xy] 251 Remove defective disk [61] 249 Remove paper from standard output bin 249 Replace all originals if restarting job. 250 Replace cartridge, 0 estimated pages remain [88.xy] 250 Replace cartridge, printer region mismatch [42.xy] 250 Replace defective imaging unit [31.xy] 250 Replace imaging unit, 0 estimated pages remain [84.xy] 250 Replace maintenance kit, 0 estimated pages remain [80.
Index replacing the staple cartridge 217 reports viewing 222 Reports menu 140 reserve print jobs 78 printing from a Macintosh computer 78 printing from Windows 78 resolution e‑mail options 97 fax options 120 scan options 126 resolution, fax changing 116 Restore held jobs? 251 restoring factory default settings 223 RJ‑11 adapter 108 S safety information 7, 8 save as shortcut copy options 91 scan options 126 saving paper 87 scan options darkness 126 file name 126 original size 126 page setup 127 resolution
Index SMTP server not set up. Contact system administrator.
Index printer is printing solid black pages 280 repeating print defects appear on prints 276 shadow images appear on prints 271 skewed print 279 streaked horizontal lines appear on prints 281 streaked vertical lines 282 toner fog or background shading 285 toner rubs off 286 toner specks appear on prints 285 transparency print quality is poor 281 uneven print density 286 white streaks on a page 284 troubleshooting, printer options internal option is not detected 257 Internal Solutions Port 259 memory card 2