Dell PowerEdge R720 and R720xd Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About Your System......................................................................................................................8 Front-Panel Features And Indicators....................................................................................................................... 8 LCD Panel Features.................................................................................................................................................11 Home Screen..............................
Boot Manager Screen......................................................................................................................................33 UEFI Boot Menu............................................................................................................................................... 33 Embedded System Management............................................................................................................................34 iDRAC Settings Utility....................
Removing The Cooling-Fan Assembly..............................................................................................................57 Installing The Cooling-Fan Assembly............................................................................................................... 58 Internal USB Memory Key (Optional)..................................................................................................................... 58 Replacing The Internal USB Key...............................
Installing A Processor...................................................................................................................................... 87 Power Supplies.......................................................................................................................................................88 Hot Spare Feature............................................................................................................................................
Troubleshooting System Memory.........................................................................................................................127 Troubleshooting An Internal USB Key..................................................................................................................128 Troubleshooting An SD Card................................................................................................................................ 128 Troubleshooting An Optical Drive..............
1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators (3.5 Inch Chassis)—PowerEdge R720 Figure 2. Front-Panel Features and Indicators (2.5 Inch Chassis)—PowerEdge R720 Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the power supply output to the system.
Item Indicator, Button, or Connector Icon Description the front and the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds.
Item Indicator, Button, or Connector 12 Tape drive slot (optional) Icon Description One optional 3.5 inch tape backup unit. Figure 3. Front-Panel Features and Indicators (3.5 Inch Chassis)—PowerEdge R720xd Figure 4. Front-Panel Features and Indicators (2.5 Inch Chassis)—PowerEdge R720xd Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators light up to display error status.
Item Indicator, Button, or Connector 4 NMI button Icon Description Used to troubleshoot software and device driver errors when running certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 5 Hard drives 3.5 inch hard drive systems Up to twelve 3.5 inch hotswappable hard drives. 2.5 inch hard drive systems Up to twenty-four 2.
Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • • • • Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle Home Screen The Home screen displays user-configurable information about the system.
Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts.
Electrical indicator Condition Corrective Action The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply or voltage regulator). See the System Event Log or system messages for the specific issue. If it is due to a problem with the power supply, check the LED on the power supply. Re-seat the power supply by removing and reinstalling it. If the problem persists, see Getting Help.
Hard-Drive Indicator Patterns Figure 6. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber) NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off.
Back-Panel Features And Indicators Figure 7. Back-Panel Features and Indicators—PowerEdge R720 Figure 8. Back-Panel Features and Indicators—PowerEdge R720xd Item Indicator, Button, or Connector 1 System identification button Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Item Indicator, Button, or Connector Icon Description 4 PCIe expansion card slots low–profile (3) Allows you to connect up to three PCI Express expansion cards. 5 Serial connector Allows you to connect a serial device to the system. 6 Video connector Allows you to connect a VGA display to the system. 7 USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant.
Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received.
Power Indicator Pattern Condition Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Flashing amber Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch, replace only the power supply with the flashing indicator.
Using The System Setup and Boot Manager 2 System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Opens the System Setup page. Enters System Services and starts Lifecycle Controller, which supports systems management features such as operating system deployment, hardware diagnostics, firmware updates, and platform configuration, using a graphical user interface.
You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. Once you specify the boot mode, the system boots in the specified boot mode and you then proceed to install your operating system from that mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating system from the other boot mode will cause the system to halt at startup.
System Setup Main Screen NOTE: Press to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration.
Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of the system manufacturer. System Manufacturer Displays the contact information of the system manufacturer. Contact Information Memory settings screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system.
Menu Item Description QPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum data rate. NOTE: The QPI speed option displays only when both the processors are installed. Alternate RTID (Requestor Transaction ID) Setting Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA.
Menu Item Description Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions. Processor Core Speed Displays the maximum core frequency of the processor. Processor Bus Speed Displays the bus speed of the processors. NOTE: The processor bus speed option displays only when both the processors are installed. Processor 1 NOTE: The following settings are displayed for each processor installed in the system.
Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. By default, the Boot Mode option is set to BIOS. NOTE: Setting this field to UEFI disables BIOS Boot Settings menu.
Menu Item Description NOTE: This option is displayed only if IDSDM is installed on the system board. Integrated Network Card 1 Allows you to enable or disable the integrated network card 1. By default, the Integrated Network Card 1 option is set to Enabled. OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system.
Menu Item Description Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded. By default, the Redirection After Boot option is set to Enabled. System Profile Settings Screen Menu Item Description System Profile Allows you to set the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options.
System Security Screen Menu Item Description Intel AES-NI Improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default. System Password Allows you to set the system password. This option is set to Enabled by default and is read-only if the password jumper is not installed in the system. Setup Password Allows you to set the setup password.
Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system. System Date Allows you to set the date on the system. Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes. Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled. By default the Keyboard NumLock is set to On. NOTE: This option does not apply to 84-key keyboards.
To assign a system and/or setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS screen, select System Security and press . 4. In the System Security screen, verify that Password Status is Unlocked. 5. Select System Password , enter your system password, and press or . The System Security screen is displayed.
Using Your System Password To Secure Your System NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system password. 1. Turn on or reboot your system. 2. Type your password and press . When Password Status is Locked, type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to type in a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Menu Item Description Boot From File Sets a one-time boot option not included in the boot option list. Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: • AMP 90871-1 hand-crimping tool or equivalent • Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insula
Figure 12. Removing and Installing the Front Bezel 1. release latch 2. keylock 3. front bezel 4. locking hook Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
Figure 13. Opening and Closing the System 1. system cover 3. latch release lock 2. latch Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4. Rotate the latch release lock in a clockwise direction to secure the cover. 5.
Figure 14. Inside the System—PowerEdge R720 1. cooling-fan assembly 2. cable securing bracket 3. PCIe card holder 4. cooling shroud 5. expansion-card riser 3 6. network daughter card 7. expansion-card riser 2 8. expansion-card riser 1 9. heat sink for processor 1 10. heat sink for processor 2 11. DIMMs (24) 12. cooling fans (6) 13.
Figure 15. Inside the System—PowerEdge R720xd 1. cooling-fan assembly 2. cable securing bracket 3. cooling shroud 4. hard-drive backplane (back) 5. vFlash media slot 6. hard drives (back) (2) 7. expansion-card riser 3 8. network daughter card 9. expansion-card riser 2 10. expansion-card riser 1 11. heat sink for processor 1 12. heat sink for processor 2 13. DIMMs (24) 14.
4. Hold the touch points and lift the shroud away from the system. Figure 16. Removing and Installing the Cooling Shroud 1. cooling shroud 2. supports for a full-length PCIe card Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
• number of DIMMs populated per channel • DIMM operating voltage • system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized) • maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket black, and the third socket green.
Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) 1.5 V Maximum DIMM Rank/ Channel 1.
• Up to two quad-rank RDIMMs and up to three dual- or single-rank RDIMMs can be populated per channel. When a quad-rank RDIMM is populated in the first slot with white release levers, the third DIMM slot in the channel with green release levers cannot be populated. • Up to three LRDIMMs can be populated regardless of rank count. • Populate DIMM sockets only if a processor is installed. For single-processor systems, sockets A1 to A12 are available.
With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor configuration with sixteen 4 GB dual-rank DIMMs, the available system memory is: 3/4 (ranks/channel) × 16 (DIMMs) × 4 GB = 48 GB, and not 16 (DIMMs) × 4 GB = 64 GB. NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. NOTE: Both Advanced ECC/Lockstep and Optimizer modes support Memory Sparing.
System Capacity DIMM Size (in Number of (in GB) GB) DIMMs DIMM Rank, Organization, and Frequency DIMM Slot Population 8 6 2R, x4, 1333 MT/s, 2R, x4, 1600 MT/s A1, A2, A3, A4, A5, A6 8 12 2R, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12 16 6 2R, x4, 1333 MT/s, 2R, x4, 1600 MT/s A1, A2, A3, A4, A5, A6 128 16 8 2R, x4, 1333 MT/s, 2R, x4, 1600 MT/s, A1, A2, A3, A4, A5, A6, A7, A8 144 16 and 8 10 2R, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A11 96 NOTE: 16 GB
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs DIMM Rank, Organization, and Frequency DIMM Slot Population 160 8 20 2R, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A11 B1, B2, B3, B4, B5, B6, B7, B8, B9, B11 16 and 8 12 2R, x4, 1333 MT/s, 2R, x4, 1600 MT/s A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5, B6 NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, B1, B2, B3, and B4 and 8 GB DIMMs must be installed in slots A5, A6, B5, and B6.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 19. Removing The Memory Module 1. memory module/memory-module blank 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them.
7. Press down on the memory module with your thumbs until the memory module snaps into place. Figure 20. Installing The Memory Module 1. memory module 2. memory-module ejectors 3. memory-module socket alignment key 4. memory-module alignment key NOTE: When the memory module is properly seated in the socket, the levers on the memory-module socket align with the levers on the other identical sockets that have memory modules installed. 8.
Removing A 2.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed. 1. If installed, remove the front bezel. 2. Press the release button and slide the hard-drive blank out until it is free of the hard-drive slot. Figure 21. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 2.5 Inch Hard-Drive Blank 1. If installed, remove the front bezel. 2.
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. Pull the hard-drive blank out until it is free of the hard-drive slot. Figure 22. Removing and Installing a 2.5 Inch Hard-Drive Blank (Back) 1. hard-drive blank (back) Installing A 2.5 Inch Hard-Drive Blank (Back) NOTE: This procedure applies only to PowerEdge R720xd. Insert the hard-drive blank into the hard-drive slot until it clicks into place. Removing A 3.
Installing A 3.5 Inch Hard-Drive Blank 1. If installed, remove the front bezel. 2. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. 3. If applicable, install the front bezel. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1. From the management software, prepare the hard drive for removal.
CAUTION: Use only hard drives that have been tested and approved for use with the hard-drive backplane. CAUTION: Combining SAS and SATA hard drives in the same RAID volume is not supported. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
3. screws (4) Installing A Hard Drive Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 26. Removing and Installing the Optical Drive 1. optical drive 3. release tab 2. power/data cable Installing The Optical Drive NOTE: This procedure applies only to PowerEdge R720. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Cooling Fans Your system supports hot-swappable cooling fans. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans.
Installing A Cooling Fan CAUTION: The PowerEdge R720 and R720xd cooling fans are not compatible with each other and must not be interchanged. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 28. Removing and Installing the Cooling-Fan Assembly 1. cooling-fan assembly 2. cooling fans (6) 3. blue release levers (2) 4. guide pins (2) 5. cooling-fan connectors (6) Installing The Cooling-Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup. NOTE: To locate the internal USB connector (J_USB_INT) on the system board, see System Board Connectors. Replacing The Internal USB Key CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is necessary to ensure proper system cooling. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. If installed, remove the full-length PCIe card. 4. Press the release tab and the touch-point to release the PCIe card holder from the chassis. 5. Lift the PCIe card holder out of the chassis.
6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Opening And Closing The PCIe Card Holder Latch CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
5. Orient the top cover lock latch in a direction such that the screw hole on the top cover lock latch is aligned with the screw hole on the latch. 6. Slide the top cover lock latch until the screw holes are completely aligned. 7. Attach the top cover lock latch to the latch using the Torx screw. Figure 32. Installing the Top Cover Lock Latch 1. screw 3. latch 8. If applicable, install the PCIe card holder. 9. Close the system. 2. top cover lock latch 10.
Figure 33. Removing and Installing the Cable Retention Bracket 1. alignment pins (2) 3. cable retention bracket 2. tab Installing The Cable Retention Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 3.
Card Priority 6 Card Type Converged Network Adapters (CNAs)Full Height,FH Slot Priority—PowerEdge R720 Slot Priority—PowerEdge R720xd Max Allowed 2–Processor 1–Processor 2–Processor 1–Processor R720 R720xd 5, 7, 4, 6 5, 7, 6 4, 6, 5 6, 5 4 3 NOTE: Brocade 1020 CNA adapter must not be installed in Slot 1.
Figure 34. Removing and Installing the Expansion Card 1. expansion card 2. expansion-card latch 3. expansion-card connector 4. expansion-card riser 5. power connector (for GPU cards) Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7. Replace the expansion-card latch. 8. To install a full-length card, use the supports provided on the cooling shroud. 9. If applicable, connect cables to the expansion card. NOTE: When installing a GPU card on riser 2 or riser 3 (default), connect the GPU card power cable to the power connector on the riser. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12.
Figure 35. Removing and Installing the Expansion-Card Riser 1 1. expansion-card riser 1 cage 2. expansion-card connector 3. expansion card 4. expansion-card latches (2) Installing An Expansion Card Into The Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
11. Install the expansion-card riser. 12. Close the system. 13. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14. Install any device drivers required for the card as described in the documentation for the card. Removing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician.
Figure 37. Identifying Connectors on the Expansion Card Riser 1 1. expansion-card slot 1 3. expansion-card slot 3 2. expansion-card slot 2 Figure 38. Removing and Installing the Expansion Card Riser 2 70 1. power connector (for GPU cards) 2. expansion-card riser 2 3. riser guide-back 4. expansion-card riser 2 connector 5.
Figure 39. Identifying Connectors on the Expansion Card Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 4. power connector (for GPU cards) Figure 40. Removing and Installing the Expansion Card Riser 3 1. riser guide–front 2. power connector (for GPU cards) 3. expansion-card riser 3 4. expansion-card riser 3 connector 5.
Figure 41. Identifying Connectors on the Expansion Card Riser 3 1. expansion-card slot 6 3. power connector (for GPU cards) 2. expansion-card slot 7 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician.
– Power cables for the GPU cards – Filler brackets with closeout EMI shield for unoccupied PCI-e slots • All GPU cards must be of the same type and model. • Ensure that your system uses the redundant 1100 W power supplies. • You can install up to two double-wide GPU cards. NOTE: Two double-wide GPU cards configuration requires optional riser 3. • You can install up to four single-wide GPU cards. Installing A GPU Card CAUTION: Many repairs may only be done by a certified service technician.
6. Remove the heat sinks. 7. Install the heat sinks from the kit and reinstall the cooling shroud. 8. Connect the GPU power cable/s to the riser card. 9. Unlatch the GPU card lock on the shroud by pushing in the black tab while pulling up the blue card latch. 10. With the blue card latch pulled up, remove the filler brackets for the single- or double-wide GPU cards. 11. Replace the remaining filler brackets with those from the GPU kit. 12.
Figure 42. Removing and Installing the GPU Card 1. GPU card latch 2. baffle 3. GPU-card locks 4. expansion-card riser 2 5. GPU card SD vFlash Card A vFlash SD card is a Secure Digital (SD) card that plugs into the vFlash SD card slot in the system. It provides persistent on-demand local storage and a custom deployment environment that allows automation of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the iDRAC7 User's Guide at dell.
Figure 43. Removing and Installing the SD vFlash Card 1. 3. SD vFlash card 2. SD vFlash card slot To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 4. Press inward on the card to lock it into the slot. Removing The vFlash Media Unit NOTE: This procedure applies only to PowerEdge R720xd.
Figure 44. Removing and Installing the vFlash Media Unit 1. cable 2. screw 3. vFlash media unit 4. standoff Installing The vFlash Media Unit NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Internal Dual SD Module NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup, the information is replicated from one SD card to another. Removing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 45. Removing and Installing the Internal Dual SD Module 1. blue pull tab 2. SD card 1 3. SD card 2 4. dual SD module 5. connector on the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 47. Removing and Installing the Network Daughter Card 1. captive screw sockets (2) 2. connector on the system board 3. captive screws (2) 4. touch point 5. network daughter card 6. back panel slot for RJ-45 connectors Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician.
Removing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Before upgrading your system, download the latest system BIOS version from support.
Figure 48. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8. Position your thumb firmly over the processor socket-release lever near the unlock icon from the locked position by pushing down and out from under the tab. and release the lever 9.
Figure 49. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket. 11.
Figure 50. Removing and Installing a Processor 1. processor socket-release lever 2. pin 1 indicator 3. processor socket-release lever 4. processor shield 5. processor 6. ZIF socket 7. socket keys (4) 8. notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Remove the heat sink/heat-sink blank and processor/processor blank, as applicable.
NOTE: If two power supplies are used, they must be of the same type and have the same maximum output power. Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy. When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply supports 100% of the load, thus operating at higher efficiency.
Figure 51. Removing and Installing an AC Power Supply 1. connector 2. power supply 3. release latch 4. power supply handle Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Wiring Instructions For A DC Power Supply Your system supports up to two –(48–60) V DC power supplies (when available). WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices.
3. Connect the safety ground wire to the grounding post on the back of the system using a #6-32 nut equipped with a locking washer. Figure 52. Assembling and Connecting the Safety Ground Wire 1. safety ground wire 2. grounding post 3. locking washer 4. spring washer 5. #6-32 nut Assembling The DC Input Power Wires WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds.
Figure 53. Assembling the DC Input Power Wires 1. DC power socket 2. rubber cap 3. captive screws (2) 4. DC power connector 5. wire –48 V 6. wire RTN 7. grounding wire Removing A DC Power Supply WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself.
Figure 54. Removing and Installing a DC Power Supply 1. connector 2. power supply 3. power supply status indicator 4. release latch 5. power supply handle Installing A DC Power Supply WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices.
Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. If you are installing a second power supply, remove the power supply blank in the bay by pulling outward on the blank. Figure 55. Removing and Installing the Power Supply Blank 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
PowerEdge R720 supports 2.5 inch (x16) SAS/SATA backplane or dual 2.5 inch (x8) SAS/SATA backplanes or 2.5 inch (x8) SAS/SATA backplane and 2.5 inch (x4) Dell PowerEdge Express Flash (PCIe SSD) backplane or 3.5 inch (x8) SAS/SATA backplane or no backplane PowerEdge R720xd supports 2.5 inch (x24) SAS/SATA backplane and optional 2.5 inch (x2) SAS/SSD backplane (back) or 3.5 inch (x12) SAS/SATA backplane and optional 2.
Figure 57. Removing and Installing the 3.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 98 1. release tabs (2) 2. SAS A cable 3. backplane signal cable 4. backplane power cable A 5. SAS B cable 6.
Figure 58. Cabling Diagram—3.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector (mini PERC SAS) on the system board 5.
Figure 59. Cabling Diagram—3.5 Inch (x4) SAS/SATA Backplane—PowerEdge R720 100 1. cable retention bracket 2. system board 3. SAS connector on the system board 4.
Figure 60. Removing and Installing the 2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R720 1. x16 hard-drive backplane 2. hard-drive backplane connectors (16) 3. backplane power cables (2) 4. backplane signal cable 5. SAS cables (2) 6.
Figure 61. Cabling Diagram—2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R720 102 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5.
Figure 62. Removing and Installing the 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. x8 hard-drive backplane 2. hard-drive backplane connectors (8) 3. release tab 4. backplane power cable 5. SAS cables (2) 6.
Figure 63. Cabling Diagram—Dual 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 104 1. system board 2. cable retention bracket 3. integrated storage controller card 4. SAS connector on the system board 5. SAS controller card 6. SAS backplane 7.
Figure 64. Removing and Installing the 2.5 Inch (x4) SSD/Dell PowerEdge Express Flash (PCIe SSD) Backplane— PowerEdge R720 1. hard-drive backplane connectors (4) 2. x4 hard-drive backplane 3. release tab 4. SSD/PCIe SSD cables (4) 5. backplane power cable 6.
Figure 65. Cabling Diagram—2.5 Inch (x8) SAS/SATA and (x4) PCIe SSD Backplane—PowerEdge R720 106 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SSD/PCIe SSD controller card 5. SAS connector on the system board 6. SSD/PCIe SSD backplane 7.
Figure 66. Removing and Installing the 3.5 Inch (x12) SAS/SATA Backplane—PowerEdge R720xd 1. release tabs (2) 2. pass-through I2C cable 3. left control panel cable 4. I2C cable 5. power cable A 6. USB cable 7. SAS cables (3) 8. power cable B 9. front I/O cable 10. right control panel cable 11. x12 hard-drive backplane 12.
Figure 67. Cabling Diagram—3.5 Iinch (x12) SAS/SATA Backplane—PowerEdge R720xd 108 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5.
Figure 68. Removing and Installing the 2.5 Inch (x24) SAS/SATA Backplane—PowerEdge R720xd 1. x24 hard-drive backplane 2. left control panel cable 3. release tabs (2) 4. power cable A 5. sideband cable 6. pass-through I2C cable 7. SAS cables (3) 8. power cable B 9. backplane/expander bracket 10. right control panel cable 11. power cable C 12. front I/O cable 13. USB cable 14.
Figure 69. Cabling Diagram—2.5 Inch (x24) SAS/SATA Backplane—PowerEdge R720xd 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 9. If applicable, install the front bezel. Removing The Optional Hard-Drive Backplane (Back) NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 70. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane—PowerEdge R720xd 112 1. pass-through I2C cable 2. I2C cable 3. sideband cable 4. hard-drive backplane (back) 5. SAS/SATA connectors (2) 6. SAS cable 7.
Figure 71. Cabling Diagram—Optional 2.5 Inch (x2) Hard-Drive Backplane (back) —PowerEdge R720xd 1. PCIe card holder 2. hard-drive backplane (back) 3. system board 4. integrated storage controller card 5. SAS connector on the system board 6. cable retention bracket 7. x12 or x24 hard-drive backplane Installing The Optional Hard-Drive Backplane (Back) NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician.
6. Reconnect all the cables to the backplane. 7. Install both the hard drives in their original location. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Control Panel Board Removing The Control Panel (PowerEdge R720) CAUTION: Many repairs may only be done by a certified service technician.
Figure 73. Removing and Installing the Control Panel—2.5 inch Hard Drives—PowerEdge R720 1. control panel 2. control-panel board 3. control-panel connector cable 4. USB connector cable 5. vFlash media connector cable 6. screws (2) 7. Locate and press the tabs on the information tag. 8. Push the information tag out of the slot to remove it from the control panel. NOTE: Retain the information tag for replacement in the new control panel. Figure 74.
NOTE: Information tag lists system information such as Service Tag, NIC, MAC address, and so on. 2. To install the information tag, push the information tag into the control-panel slot. 3. Connect all the applicable cables to the control panel. 4. Insert the control panel into the slot in the chassis and secure the module with the screw. 5. Close the system. 6. Reconnect the system and peripherals to their power sources, and turn them on. 7. If applicable, install the front bezel.
Figure 75. Removing and Installing the Control Panel—PowerEdge R720xd 1. Torx screws (3) 2. control panel 3. pull tab 4. connector 5. hard-drive backplane 6. chassis Installing The Control Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing The I/O Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
Installing The I/O Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
f. g. h. i. j. internal dual SD module internal USB key (if installed) PCIe card holder cable retention bracket if present, support bracket NOTE: The support bracket is present on certain system configurations for protection during shipping and can be discarded after removal. CAUTION: To avoid damaging the mini SAS cable and connector, follow the correct procedure when removing the mini SAS cable from the system board. 5. Disconnect the mini SAS cable from the system board: a.
Figure 77. Removing and Installing the System Board 1. system board 2. system-board holder 3. release pin 4. support bracket (present on certain systems only) WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. 8. Remove heat sink(s)/heat-sink blank(s) and processors(s)/processor blank(s). 9. Remove memory modules and memory module blanks. 10. Remove network daughter card.
4. Push the system board toward the back of the chassis until the board clicks into place. 5. Replace the following: a. b. c. d. e. f. g. h. i. 6. cable retention bracket PCIe card holder integrated storage controller card internal USB key (if installed) internal dual SD module all expansion-card risers cooling-fan assembly cooling shroud power supply(s) Reconnect all cables to the system board.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
7. Power down all attached USB devices and disconnect them from the system. 8. Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. 9.
3. Disassemble components from the system: • Hard drives • Hard-drive backplane • USB memory key • Cooling shroud • Expansion-card risers (if present) • Expansion cards • Power supply(s) • Cooling-fan assembly (if present) • Cooling fans • Processor(s) and heat sink(s) 4. • Memory modules Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3. 6. Close the system. 7. Turn on the system and attached peripherals.
If the tests fail, see Getting Help. Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Cooling Fans CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2. Reseat the fan or the fan's power cable. 3.
16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed. If the problem persists after all memory modules have been checked, see Getting Help. Troubleshooting An Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
11. Check if the SD card is functioning properly. If the problem persists, see Getting Help. Troubleshooting An Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a.
c. Reinstall one of the expansion cards. d. Close the system. e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. Troubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
If the problem persists, see Getting Help.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1–3).
System Board Connectors Figure 78.
Item Connector Description 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC7 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_RISER_2A Riser 2 connector 18 J_RISER_1A Riser 1 connector 19 J_RISER_2B Riser 2 connector 20 J_RISER_1B Riser 1 connector 21 J_STORAGE Integrated storage controller card connector 22 J_SASX8 Mini SAS connector 23 J_USB_INT Internal USB connector 24 J_SAS_PCH SAS con
Item Connector Description 45 J_BP_SIG0 Backplane signal connector 0 Disabling A Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
7 Technical Specifications NOTE: The following specifications apply to both PowerEdge R720 and PowerEdge R720xd unless specified otherwise.
Memory RDIMMs 2 GB, 4 GB, 8 GB, or 32 GB single-, dual-, or quad-ranked 16 GB single- or dual-ranked UDIMMs Minimum RAM 2 GB or 4 GB 2 GB with a single processor 4 GB with two processors Maximum RAM LRDIMMs Up to 1536 GB (PowerEdge R720xd with 2.5 inch harddrive configuration) RDIMMs Up to 512 GB UDIMMs Up to 64 GB Drives Hard drives (PowerEdge R720) Four–hard-drive systems Up to four 3.
Drives 0 through 23 and two optional 2.5 inch back-accessible SAS, Nearline SAS, or SSD hard drives in hard-drive slots 24 and 25. Optical drive (PowerEdge R720) One optional SATA DVD-ROM drive or DVD+/-RW drive. NOTE: DVD devices are data only. Connectors Back NIC Four 10/100/1000 Mbps or two 10/100/1000 Mbps and two 100 Mbps/1 Gbps/10 Gbps Serial 9-pin, DTE, 16550-compatible USB Two 4-pin, USB 2.
Expanded Operating Temperature NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. < 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point.
Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and Storage) 20 °C/h (36 °F/h) Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F) Temperature (Continuous Operation) Temperature Ranges (for altitude less than 950 m or 3117 ft) 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the equipment.
Environmental 40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1 °C/125 m (1 °F/228 ft) above 950 m (3,117 ft). Particulate Contamination NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination.
System Messages 8 LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code is displayed on the LCD. Record the code, then see System Error Messages.
Error Code AMP0302 Message Information Message The system board current is greater than the upper warning threshold. Details System board current is outside of the optimum range. Action AMP0303 ASR0001 ASR0002 146 Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Message The system board current is greater than the upper critical threshold.
Error Code ASR0003 BAT0002 BAT0017 CPU0000 CPU0001 CPU0005 Message Information Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. Message The system board battery has failed. LCD Message The system board battery has failed. Check battery.
Error Code CPU0010 CPU0023 CPU0204 Message Information Action Review the technical specifications for supported processor types. Message CPU is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. Message CPU is absent. LCD Message CPU is absent. Check CPU. Action Verify processor installation. If present, re-seat the processor.
Error Code CPU0702 Message Information Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU bus parity error detected. LCD Message CPU bus parity error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2.
Error Code Message Information 5. FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 150 If the issue persists, see Getting Help. Message Fan RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help. Message Fan RPM is less than the lower critical threshold. LCD Message Fan RPM is outside of range. Check fan. Details Fan operating speed is out of range.
Error Code MEM0000 MEM0001 MEM0007 MEM0701 MEM0702 MEM1205 Message Information Action Check if the cable is present, then reinstall or reconnect. Message Persistent correctable memory errors detected on a memory device at location(s) . Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . Message Multi-bit memory errors detected on a memory device at location(s) .
Error Code MEM1208 MEM8000 PCI1302 PCI1304 PCI1308 152 Message Information LCD Message Memory mirror lost on . Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory spare redundancy is lost. Check memory device at location . LCD Message Memory spare lost on . Power cycle system.
Error Code PCI1320 PCI1342 PCI1348 PCI1360 PDR0001 PDR1016 Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at bus devicefunction . LCD Message Bus fatal error on bus device function . Power cycle system. Details System performance may be degraded, or system may fail to operate.
Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 154 Message Information LCD Message Drive removed from disk drive bay . Check drive. Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help. Message No memory is detected. LCD Message No memory is detected. Inspect memory devices. Details System BIOS was unable to detect memory in the system.
Error Code PSU0006 PSU0016 Message Information Message Power supply type mismatch. LCD Message Power supply is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. Message Power supply is absent. LCD Message PSU is absent. Check PSU. Details The power supply has been removed or has failed.
Error Code PSU0034 Message Information Message An under voltage fault detected on power supply . LCD Message An under voltage fault detected on PSU . Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action PSU0035 PSU0036 PSU0076 156 Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help.
Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help. Message The power supplies are not redundant. Insufficient resources to maintain normal operations. LCD Message PSU redundancy degraded. Check PSU cables.
Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 158 Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. Message Removable Flash Media is write protected. LCD Message Removable Flash Media is write protected. Check SD Card. Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used.
Error Code SEC0031 SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 Message Information Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off.
Error Code TMP0118 TMP0119 TMP0120 TMP0121 VLT0204 Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. Message The system inlet temperature is less than the lower critical threshold.
Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
