D Dell Su upporrtAssiist – Proac P ctive Supp port Fo or E EqualL Logic c Stora age Hostin H ng a FFluid File Sy ystem m De ell SupporrtAssist ve ersion 1.3 for Dell OpenMan O nage Esse entials sup pports automatic ca ase creatio on and co ollection of o information whe en issues arise in E EqualLogic storage e osting a Flluid File System S (FlluidFS).
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Table of contents Executive summary .............................................................................................................................................................................. 4 1 Introduction .....................................................................................................................................................................................5 1.1 Dell Fluid File System ....................................................................
Executive summary Dell SupportAssist version 1.3 for Dell OpenManage Essentials identifies EqualLogic arrays with attached FS7500 and FS7600 Fluid File System (FluidFS) as EqualLogic FluidFS NAS storage. This categorization is in preparation for complete support of FluidFS devices in a later release. SupportAssist version 1.3 does not provide support for FS7500 and FS7600 systems. SupportAssist version 1.
1 Introduction Dell SupportAssist collects information about your computer hardware and software and is integrated with leading management consoles such as Dell OpenManage Essentials which enables automated case (ticket) creation and support from Dell by identifying failures in a customer's IT environment remotely.
2 Supported features for EqualLogic storage hosting a Fluid File System The following table provides a summary of the software version and features supported for EqualLogic storage hosting a FluidFS in SupportAssist version 1.3. 2.1 Auto Case Creation Periodic System Log Collection On Demand System Logs Not identified Not Supported Not Supported Not Supported 6.0/7.0 Discovered as EqualLogic FluidFS NAS Appliance Yes Yes Yes 5.0/6.0/7.
Figure 1 7 EqualLogic console indicating Group IP address Dell SupportAssist – Proactive Support For EqualLogic Storage Hosting a Fluid File System | Version 1.
Figure 2 EqualLogic console for SNMP configuration 2. Discover the EqualLogic storage hosting a FluidFS with Group IP address or Management IP address in OpenManage Essentials by using SNMP community configured in EqualLogic storage hosting a FluidFS for discovery. 8 Dell SupportAssist – Proactive Support For EqualLogic Storage Hosting a Fluid File System | Version 1.
Figure 3 Discovering EqualLogic storage hosting a FluidFS in OpenManage Essentials 3. The EqualLogic storage hosting a FluidFS is discovered in Dell SupportAssist as EqualLogic FluidFS NAS Appliance. Figure 4 9 EqualLogic storage hosting a Fluid File System displayed in SupportAssist Dell SupportAssist – Proactive Support For EqualLogic Storage Hosting a Fluid File System | Version 1.
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Figure 6 2.3 Collection status for EqualLogic storage hosting a Fluid File System Periodic system log collection for EqualLogic storage hosting a Fluid File System By default, SupportAssist invokes the collection tool on EqualLogic storage hosting a FluidFS every week to generate the system log collection and uploads it to Dell. However, you can change the frequency at which the system log collection is generated and uploaded to Dell. To schedule the periodic collection: 1.
Figure 7 2.4 Scheduling periodic collection of system logs On-demand system log collection for EqualLogic storage hosting a Fluid File System When a support case is opened or updated, SupportAssist runs the collection tools on the devices that generated the alerts, and then uploads the system logs to Dell. In certain conditions, if required by Dell technical support, you may be required to manually collect the system logs and send it to Dell. To send system logs manually: 1. 2. 3. 4.
Figure 8 13 On-demand system log collection Dell SupportAssist – Proactive Support For EqualLogic Storage Hosting a Fluid File System | Version 1.
A 14 Glossary Component Description Periodic System Log Collection Diagnostic log collection on a device through SupportAssist On Demand System Log Collection Manually triggered Diagnostic collection on a device using Send System Logs in the Device page in SupportAssist Fluid File System Fluid File System is an enterprise-class distributed file system that provides customers with the tools necessary to manage file data in an efficient and simple manner SAN Storage Area Network Dell SupportAssist
B Additional resources Support.dell.com is focused on meeting your needs with proven services and support. DellTechCenter.com is an IT Community where you can connect with Dell Customers and Dell employees for the purpose of sharing knowledge, best practices, and information about Dell products and installations. Referenced or recommended Dell publications: Dell Fluid File System White paper: http://i.dell.com/sites/content/shared-content/datasheets/en/Documents/DSFS_White_paper_r4-0.