J2936bk0.book Page 1 Tuesday, September 2, 2003 3:06 PM Dell™ Dimension™ 4600 Series Service Tag CD or DVD headphone connector CD or DVD drive activity light CD or DVD eject button CD or DVD volume control dial floppy drive light* floppy drive eject button* power light hard-drive activity light power button USB 2.0 connectors (2) headphone connector *On computers with an optional floppy drive.
J2936bk0.book Page 2 Tuesday, September 2, 2003 3:06 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file.
J2936bk0.book Page 3 Tuesday, September 2, 2003 3:06 PM Contents CAUTION: Safety Instructions SAFETY: General . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . 9 SAFETY: When Using Your Computer . . . . . . . . . . . . . . 10 . . . . . . . . . 11 SAFETY: When Working Inside Your Computer . . . . . . 12 . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . . .
J2936bk0.book Page 4 Tuesday, September 2, 2003 3:06 PM Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . Booting to a USB Device . . . . . . . . . . . . . . . . . . . . . 26 27 . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . 30 Turning Off Your Computer 2 Solving Problems Finding Solutions . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . .
J2936bk0.book Page 5 Tuesday, September 2, 2003 3:06 PM Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . . . . . . . . 44 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . . . . 47 Network Problems Scanner Problems . . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . . .
J2936bk0.book Page 6 Tuesday, September 2, 2003 3:06 PM Reinstalling Microsoft® Windows® XP Before You Reinstall . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . 68 Reinstalling Windows XP Reinstalling Drivers and Software 4 Adding Parts Front and Back View of the Computer . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . . .
J2936bk0.book Page 7 Tuesday, September 2, 2003 3:06 PM 5 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . 106 . . . . . . . . . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . . . . . . . 108 Viewing Settings System Setup Program Screens Boot Sequence Clearing Forgotten Passwords Replacing the Battery . . . . . . . . . . . . . . . . . .
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J2936bk0.book Page 9 Tuesday, September 2, 2003 3:06 PM CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY: General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 10 Tuesday, September 2, 2003 3:06 PM SAFETY: When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
J2936bk0.book Page 11 Tuesday, September 2, 2003 3:06 PM SAFETY: When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 12 Tuesday, September 2, 2003 3:06 PM SAFETY: Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.
J2936bk0.book Page 13 Tuesday, September 2, 2003 3:06 PM Finding Information for Your Computer What are you looking for? Find It Here • A diagnostic program for my computer • Drivers for my computer • My computer documentation • My device documentation ResourceCD Documentation and drivers are already installed on your computer when it is shipped from Dell. You can use the CD to reinstall drivers (see page 62), run the Dell Diagnostics (see page 58), or access your documentation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 14 Tuesday, September 2, 2003 3:06 PM What are you looking for? Find It Here • How to set up my computer Setup Diagram • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard Te l l M e H o w H e l p F i l e 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Tell Me How.
J2936bk0.book Page 15 Tuesday, September 2, 2003 3:06 PM What are you looking for? Find It Here • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows XP Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
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J2936bk0.book Page 18 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. • Load paper and install the toner or ink cartridge.
J2936bk0.book Page 19 Tuesday, September 2, 2003 3:06 PM 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches. parallel connector on computer connector on printer screws (2) clips (2) parallel printer cable notches (2) 4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.
J2936bk0.book Page 20 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. USB connector on computer USB printer cable USB connector on printer Transferring Information to a New Computer The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer.
J2936bk0.book Page 21 Tuesday, September 2, 2003 3:06 PM 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer and click Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.
J2936bk0.book Page 22 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer.
J2936bk0.book Page 23 Tuesday, September 2, 2003 3:06 PM 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations, and return to the Network Setup Wizard. 5 Follow the instructions on the screen. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country.
J2936bk0.book Page 24 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet.
J2936bk0.book Page 25 Tuesday, September 2, 2003 3:06 PM The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and click RecordNow Help or RecordNow Tutorial.
J2936bk0.book Page 26 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. • You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. • You cannot create audio DVDs with Sonic RecordNow.
J2936bk0.book Page 27 Tuesday, September 2, 2003 3:06 PM You can enable or disable Hyper-Threading through the system setup program. For more information on accessing the system setup program, see page 107. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Booting to a USB Device NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation.
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J2936bk0.book Page 30 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 44. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 44. Get technical assistance from Dell. See page 113. See page 37.
J2936bk0.book Page 31 Tuesday, September 2, 2003 3:06 PM See page 49. See page 48. See page 46. See page 35. See page 42. See page 42. See page 33. See page 44. See page 47. See page 37. See page 38. See page 35. See page 35. See page 38.
J2936bk0.book Page 32 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Help Information T O A C C E S S T H E TE L L M E H O W H E L P F I L E — 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Tell Me How. TO A C C E S S W I N D O W S H E L P — 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon.
J2936bk0.book Page 33 Tuesday, September 2, 2003 3:06 PM Drive Problems Floppy drive problems E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
J2936bk0.book Page 34 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up.
J2936bk0.book Page 35 Tuesday, September 2, 2003 3:06 PM DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. TE S T T H E D R I V E W I T H A N O T H E R D V D — Insert another DVD to eliminate the possibility that the original DVD is defective. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 36 Tuesday, September 2, 2003 3:06 PM C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
J2936bk0.book Page 37 Tuesday, September 2, 2003 3:06 PM E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express email program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER — Contact an Internet service provider to subscribe.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 38 Tuesday, September 2, 2003 3:06 PM NOT ENOUGH MEMOR Y OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 113).
J2936bk0.book Page 39 Tuesday, September 2, 2003 3:06 PM A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 40 Tuesday, September 2, 2003 3:06 PM C H E C K F O R V I R U S E S — Use a virus-scanning program to check the hard drive, floppy disks, or CDs. R E S T A R T T H E C O M P U T E R — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of by pressing the power button. Otherwise, you may lose data.
J2936bk0.book Page 41 Tuesday, September 2, 2003 3:06 PM • Unintelligible characters print from the printer. • The mouse pointer does not move or "stutters" when it moves. • Messages appear stating that the computer is not operating at maximum performance. • Errors occur and programs crash for no apparent reason. • Nothing displays on the monitor.
J2936bk0.book Page 42 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Keyboard Problems RESTART THE COMPUTER — • If the mouse is functioning, shut down the computer through the Start menu (see page 27). After the computer shuts down, press the power button to restart the computer. • If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off.
J2936bk0.book Page 43 Tuesday, September 2, 2003 3:06 PM I F Y O U C O N N E C T E D T H E M O U S E B E F O R E T U R N I N G O N T H E C O M P U T E R, R E C O N N E C T THE MOUSE CABLE — 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer. 4 Start the computer.
J2936bk0.book Page 44 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Network Problems C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is connected as shown on page 22. C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R — No light indicates that no network communication exists. Replace the network cable.
J2936bk0.book Page 45 Tuesday, September 2, 2003 3:06 PM I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.
J2936bk0.book Page 46 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Printer Problems NOTE: If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number. C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information.
J2936bk0.book Page 47 Tuesday, September 2, 2003 3:06 PM Scanner Problems NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number. C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
J2936bk0.book Page 48 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Sound and Speaker Problems No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.
J2936bk0.book Page 49 Tuesday, September 2, 2003 3:06 PM R U N T H E S P E A K E R D I A G N O S T I C S — Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions. R E I N S T A L L T H E A U D I O ( S O U N D ) D R I V E R — See page 62. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 50 Tuesday, September 2, 2003 3:06 PM C H E C K T H E M O N I T O R C A B L E C O N N E C T I O N — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer.
J2936bk0.book Page 51 Tuesday, September 2, 2003 3:06 PM ADJUST THE WINDOWS® DISPLAY SETTINGS — 1 Click the Start button and click Control Panel. 2 Click Appearance and Themes. 3 Click Display and click the Settings tab. 4 Try different settings for Screen resolution and Color quality. R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 32.
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J2936bk0.book Page 54 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Lights To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 72). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
J2936bk0.book Page 55 Tuesday, September 2, 2003 3:06 PM Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists by A possible video card failure has occurred. • If the computer has a video card, remove the card and reinstall it (see page 80), and restart the computer. • If the problem still exists, install a video card that you know works and restart the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 56 Tuesday, September 2, 2003 3:06 PM Light Pattern Problem Description Suggested Resolution A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer. No memory modules are detected. • Reinstall all memory modules (see page 95) and restart the computer.
J2936bk0.book Page 57 Tuesday, September 2, 2003 3:06 PM Light Pattern Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists by Other failure has occurred. • Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 77). • If the problem persists, contact Dell (see page 113). The computer is in a normal operating condition after POST. None.
J2936bk0.book Page 58 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 29) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell.
J2936bk0.book Page 59 Tuesday, September 2, 2003 3:06 PM 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 60). Starting the Dell Diagnostics From the ResourceCD 1 Insert the ResourceCD into the CD drive. 2 Shut down and restart the computer. When the DELL™ logo appears, press immediately.
J2936bk0.book Page 60 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: The Service Tag for your computer is located at the top of each test screen. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part.
J2936bk0.book Page 61 Tuesday, September 2, 2003 3:06 PM 4 When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD. 5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
J2936bk0.book Page 62 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling Drivers NOTICE: The Dell Support website and your Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
J2936bk0.book Page 63 Tuesday, September 2, 2003 3:06 PM 4 When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program.
J2936bk0.book Page 64 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore.
J2936bk0.book Page 65 Tuesday, September 2, 2003 3:06 PM Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 66 Tuesday, September 2, 2003 3:06 PM 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
J2936bk0.book Page 67 Tuesday, September 2, 2003 3:06 PM 4 Press immediately after the prompt appears in the upper right corner of the screen. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. 5 Press the arrow keys to select CD-ROM, and then press . 6 When the Press any key to boot from CD message appears, press any key.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 68 Tuesday, September 2, 2003 3:06 PM 9 If the Modem Dialing Information screen appears, enter the requested information and click Next. 10 Enter the date, time, and time zone in the Date and Time Settings window and click Next. 11 If the Networking Settings screen appears, click Typical and click Next.
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J2936bk0.book Page 70 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front and Back View of the Computer Front View 1 12 11 2 10 3* 9* 8 4 7 6 5 *On computers with an optional floppy drive.
J2936bk0.book Page 71 Tuesday, September 2, 2003 3:06 PM 1 CD or DVD drive activity light 2 CD or DVD eject button Press to eject your CD from the CD or DVD drive. 3 floppy-drive eject button Press to eject a disk from the floppy drive. The drive activity light is on when the computer reads data from the CD or DVD drive. (On computers with an optional floppy drive.) 4 hard-drive activity light The hard-drive light is on when the computer reads data from or writes data to the hard drive.
J2936bk0.book Page 72 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back View 18 17 16 1 15 14 12* 2 3 4* 5* 11 6 7 10 8 9 13* *On computers with integrated sound. 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. 2 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code.
J2936bk0.book Page 73 Tuesday, September 2, 2003 3:06 PM 7 network adapter connector To attach your computer to a network or modem, connect one end of a network cable to either a network jack or your network device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached. On computers with a network connector card, use the connector on the card.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 74 Tuesday, September 2, 2003 3:06 PM 17 voltage selection switch (may not be available on all computers) See the safety instructions on page 9 for more information. 18 power connector Insert the power cable. Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Shut down the computer through the Start menu (see page 27).
J2936bk0.book Page 75 Tuesday, September 2, 2003 3:06 PM 7 Grip the indents on the computer cover, and slide the computer cover toward the back of the computer. computer cover cover latch back of computer 8 Place the computer cover on a level surface.
J2936bk0.book Page 76 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.
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J2936bk0.book Page 78 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Shut down the computer through the Start menu (see page 27). 2 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.
J2936bk0.book Page 79 Tuesday, September 2, 2003 3:06 PM 8 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. card card cutout card connector on system board crossbar Ensure that the card is fully seated and that its bracket is within the card slot.
J2936bk0.book Page 80 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 10 Secure the filler bracket onto the end of the card with the screw you removed in step 7. Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equipment.
J2936bk0.book Page 81 Tuesday, September 2, 2003 3:06 PM Removing an AGP Card 1 Press the card lever toward the PCI connector. 2 Pull the card up and out of the card clip. notch lever tab card clip AGP connector PCI connector back of computer Installing an AGP Card 1 To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.
J2936bk0.book Page 82 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Secure the card with the securing screw. securing screw filler bracket 4 Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 5 Connect your computer and devices to electrical outlets, and turn them on.
J2936bk0.book Page 83 Tuesday, September 2, 2003 3:06 PM CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 5 Remove the computer cover. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
J2936bk0.book Page 84 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a soft surface, such as a foam pad, that will sufficiently cushion it. 9 10 Unpack the additional hard drive. Check the jumper setting on the back of the second drive.
J2936bk0.book Page 85 Tuesday, September 2, 2003 3:06 PM 12 Reinstall the existing hard drive into the computer in front of the additional drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 13 Connect the power and data cables to the back of the drives. 14 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
J2936bk0.book Page 86 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m c Rotate the front panel to separate it from the side hinges.
J2936bk0.book Page 87 Tuesday, September 2, 2003 3:06 PM 7 Press in the two insert tabs, and then push out the front-panel insert.
J2936bk0.book Page 88 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 9 10 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 77).
J2936bk0.book Page 89 Tuesday, September 2, 2003 3:06 PM 12 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. side hinges (3) front panel 13 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 14 Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 90 Tuesday, September 2, 2003 3:06 PM 18 Use the left and right arrows to change Diskette Drive A from Not Installed to 3.5 inch, 1.44MB. 19 Press . 20 Highlight Integrated Devices (LegacySelect Options) and press . 21 Make sure that the Diskette Interface entry is set to Auto. If necessary, use the left and right arrows to set it to Auto. 22 Press . 23 Press .
J2936bk0.book Page 91 Tuesday, September 2, 2003 3:06 PM 6 Release and remove the front panel: a Push the release lever to release the top tab. b Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically). c Rotate the front panel to separate it from the side hinges.
J2936bk0.book Page 92 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Pull the two front-panel tabs towards you, and then push out the front-panel insert. insert tabs (2) 8 Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). 9 Remove two extra alignment screws, shown in the illustration on page 93, from the front of the computer and insert them into the drive.
J2936bk0.book Page 93 Tuesday, September 2, 2003 3:06 PM 10 Gently slide the drive into place. drive securing screw extra alignment screws (2 or 4) alignment screws (2) 11 Once the drive is in place, apply pressure to ensure that the drive is fully seated. 12 Use the securing screw that came with the drive to attach the drive to the computer. NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 13 Connect the power cable to the system board.
J2936bk0.book Page 94 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 16 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. side hinges (3) front panel 17 Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 18 Connect your computer and devices to electrical outlets, and then turn them on.
J2936bk0.book Page 95 Tuesday, September 2, 2003 3:06 PM Adding Memory You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 103. NOTE: DDR 333 memory operates at 320-MHz when used with an 800-MHz front-side bus. DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size.
J2936bk0.book Page 96 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Memory Installation Guidelines matched pair of memory modules in connectors DIMM1 and DIMM2 matched pair of memory modules in connectors DIMM3 and DIMM4 NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell.
J2936bk0.book Page 97 Tuesday, September 2, 2003 3:06 PM CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 5 Remove the computer cover (see page 74). 6 Lay the computer on its side so that the system board is on the bottom of the inside of the computer. NOTE: For easier access to the memory modules, remove the AGP card (see page 81) first.
J2936bk0.book Page 98 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 Align the notch on the bottom of the module with the crossbar in the connector. notch memory module cutouts (2) crossbar NOTICE: To avoid breaking the memory module, do not press near the middle of the module. 10 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector.
J2936bk0.book Page 99 Tuesday, September 2, 2003 3:06 PM Replacing the Computer Cover 1 Ensure that all cables are connected, and fold cables out of the way. 2 Ensure that no tools or extra parts are left inside the computer. 3 Place the cover on the computer. 4 Slide the cover towards the front of the computer until it fits completely into place. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
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J2936bk0.book Page 101 Tuesday, September 2, 2003 3:06 PM SECTION 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S.
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J2936bk0.book Page 103 Tuesday, September 2, 2003 3:06 PM Memory Architecture Dual Channel DDR SDRAM Memory connectors Four Memory capacities 128-, 256-, 512-MB or 1-GB Minimum memory 128 MB DDR SDRAM Maximum memory 4 GB Memory type PC2700 (333-MHz) or PC3200 (400-MHz) DDR SDRAM (non-ECC) Drives Externally accessible two 5.25-inch bays one 3.
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J2936bk0.book Page 105 Tuesday, September 2, 2003 3:06 PM Environmental Temperature: Operating 10° to 35°C (50° to 95°F) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Storage Relative humidity –40° to 65°C (–40° to 149°F) 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz Storage 2.20 Grms at 10 to 500 Hz Maximum shock: Nonoperating (half-sine pulse) 105 G, 2 ms Nonoperating (faired-square wave) 32 G with a velocity change of 596.
J2936bk0.book Page 106 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen.
J2936bk0.book Page 107 Tuesday, September 2, 2003 3:06 PM Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.
J2936bk0.book Page 108 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Boot Sequence This feature allows you to change the boot sequence for devices. Changing Boot Sequence for the Current Boot You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the ResourceCD, but you must set the computer to boot from the hard drive when the diagnostic tests are complete.
J2936bk0.book Page 109 Tuesday, September 2, 2003 3:06 PM Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Shut down the computer through the Start menu (see page 27). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
J2936bk0.book Page 110 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 14 Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 15 Connect your computer and devices to electrical outlets, and turn them on. 16 If you are prompted to press to continue, press .
J2936bk0.book Page 111 Tuesday, September 2, 2003 3:06 PM NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
J2936bk0.book Page 112 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Technical Support Policy (U.S.
J2936bk0.book Page 113 Tuesday, September 2, 2003 3:06 PM Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 114 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Australia (Sydney) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
J2936bk0.book Page 115 Tuesday, September 2, 2003 3:06 PM Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Area Codes, Local Numbers, and Toll-Free Numbers Bolivia General Support Brazil Website: www.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 116 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
J2936bk0.book Page 117 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 118 Tuesday, September 2, 2003 3:06 PM Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
J2936bk0.book Page 119 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 120 Tuesday, September 2, 2003 3:06 PM Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
J2936bk0.book Page 121 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 122 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.
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w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 124 Tuesday, September 2, 2003 3:06 PM Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
J2936bk0.book Page 125 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 126 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
J2936bk0.book Page 127 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 128 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.
J2936bk0.book Page 129 Tuesday, September 2, 2003 3:06 PM Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
J2936bk0.book Page 130 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return.
J2936bk0.book Page 131 Tuesday, September 2, 2003 3:06 PM • Move the computer away from the receiver. • Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Tell Me How help file that accompanied your computer. To access the help file, see page 32.
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J2936bk0.book Page 133 Tuesday, September 2, 2003 3:06 PM Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
J2936bk0.book Page 134 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
J2936bk0.book Page 135 Tuesday, September 2, 2003 3:06 PM If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards.
J2936bk0.book Page 136 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m "Total Satisfaction" Return Policy (U.S. Only) We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell.
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J2936bk0.book Page 138 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
J2936bk0.book Page 139 Tuesday, September 2, 2003 3:06 PM We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
J2936bk0.book Page 140 Tuesday, September 2, 2003 3:06 PM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number.
J2936bk0.book Page 141 Tuesday, September 2, 2003 3:06 PM One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Dell Inc.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m J2936bk0.book Page 142 Tuesday, September 2, 2003 3:06 PM Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S.
J2936bk0.book Page 143 Tuesday, September 2, 2003 3:06 PM Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
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J2936bk0.book Page 145 Tuesday, September 2, 2003 3:06 PM Index A audio.
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