Dell DL4000 Appliance Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About your system................................................................................................ 7 Front-panel features and indicators..................................................................................................... 7 Diagnostic indicators.............................................................................................................................8 Hard-Drive indicator patterns.....................................................................
Removing the front bezel............................................................................................................. 28 Installing the front bezel............................................................................................................... 29 Opening and closing the system........................................................................................................29 Opening the system...............................................................................
Replacing the system battery........................................................................................................57 Hard-drive backplane......................................................................................................................... 58 Removing the hard-drive backplane............................................................................................ 58 Installing the hard-drive backplane....................................................................
7 Technical specifications....................................................................................80 8 System messages................................................................................................ 85 System error messages....................................................................................................................... 85 Warning messages..........................................................................................................................
1 About your system Front-panel features and indicators Figure 1. Front-panel features and indicators Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System health indicator The system health indicator blinks amber when a system fault is detected. 3 Power-on indicator, power button The power-on indicator lights when the system power is on.
Item Indicator, Button, or Connector 5 System identification button Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode.
Temperature indicator Condition Corrective Action The indicator blinks amber if the system experiences a thermal error (for example, a temperature out of range or fan failure). Ensure that none of the following conditions exist: • A cooling fan is removed or has failed. • System cover, cooling shroud, EMI filler panel, memorymodule blank, or back-filler bracket is removed. • Ambient temperature is too high. • External airflow is obstructed. See Getting Help.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Item Indicator, Button, or Connector Icon Description To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold for more than 15 seconds. 2 System identification connector Allows you to connect the optional system status indicator assembly through the optional cable management arm. 3 iDRAC7 Enterprise port Dedicated management port. NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed on your system.
Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is Network data is being sent or received.
Power Indicator Pattern Condition CAUTION: AC power supplies support both 220 V and 110 V input voltages. When two identical power supplies receive different input voltages, they can output different wattages, and trigger a mismatch. CAUTION: If two power supplies are used, they must be of the same type and have the same maximum output power.
NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often supersede information in other documents.
Using the System Setup and boot manager 2 NOTE: Solution validation was performed using the factory shipped hardware configuration. System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2).
Entering System Setup 1. Turn on or restart your system. 2. Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to error messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages.
Menu Item Description iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.
Menu Item Description System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory settings screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memory.
Menu Item Description NOTE: QPI Speed displays only when both the processors are installed. Alternate RTID (Requestor Transaction ID) Setting Allows you to allocate more RTIDs to the remote socket, increasing cache performance between the sockets or work in normal mode for NUMA. By default, the Alternate RTID (Requestor Transaction ID) Setting is set to Disabled. Virtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization.
Menu Item Description Level 3 Cache Displays the total L3 cache. Number of Cores Displays the number of cores per processor. SATA settings screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes. By default, the Embedded SATA option is set to AHCI. Port E Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device. By default, Port E is set to Auto.
Menu Item Description front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On. Integrated Network Card 1 Allows you to enable or disable the integrated network card 1. By default, the Integrated Network Card 1 option is set to Enabled. OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system.
Menu Item Description Failsafe Baud Rate Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails and the value must not be changed. By default, the Failsafe Baud Rate option is set to 11520. Remote Terminal Type Allows you to set the remote console terminal type. By default, the Remote Terminal Type option is set to VT 100/VT 220.
Menu Item Description Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to 1x. Memory Operating Allows you to set the DIMM voltage selection. When set to Auto, the system Voltage automatically sets the system voltage to the optimal setting based on the DIMM capacity and the number of DIMMs installed. By default, the Memory Operating Voltage option is set to Auto.
Menu Item Description NOTE: BIOS updates using the Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Allows you to enable or disable the NMI button on the front of the system. By default, the NMI Button option is set to Disabled. AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system.
Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: Avoid leaving your system running and unattended. Enabling the password feature provides a basic level of security for the data on your system. NOTE: Your system is shipped with the system and setup password feature disabled. Assigning a system and/or setup password NOTE: The password jumper enables or disables the System Password and Setup Password features.
To delete or change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or restart. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS Screen, select System Security and press . 4. In the System Security screen, verify that Password Status is Unlocked. The System Security screen is displayed. 5.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
Installing system components 3 NOTE: Solution validation was performed using the factory shipped hardware configuration. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 6. Removing and installing the front bezel 1. release latch 2. keylock 3. front bezel 4. locking hook Installing the front bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening and closing the system WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
Figure 7. Opening and closing the system 1. system cover 3. latch release lock 2. latch Closing the system 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4. Rotate the latch release lock in a clockwise direction to secure the cover. 5.
Figure 8. Inside the system 1. control panel 2. cable securing clip 3. cooling fans (7) 4. cable securing bracket 5. cooling shroud 6. power supplies (2) 7. chassis intrusion switch 8. riser card 3 9. network daughter card 10. riser card 1 11. storage controller card 12. network daughter card cooling shroud 13. DIMMs (8) 14. heat sink for processor 2 15. hard-drive backplane 16.
Figure 9. Removing and installing the cooling shroud 1. cooling shroud Installing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12socket set is organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket black, and the third socket green. NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2. Figure 10.
channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 12. Removing The Memory Module 1. memory module/memory-module blank 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing memory modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them.
6. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the memory module in the socket. NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the socket in only one orientation. CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends of the memory module evenly. Do not apply pressure to the center of the memory module. 7.
CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion. CAUTION: Do not turn off or reboot your system while the hard drive is being formatted. Doing so can cause a hard drive failure. NOTE: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
Installing a hot-swap hard drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 15. Removing and Installing a Hard Drive Into a Hard-Drive Carrier 1. hard-drive carrier 3. screws (4) 2. hard drive Installing a hard drive into a hard-drive carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing a cooling fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing a cooling fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2.
Removing an expansion card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing an expansion card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 18. Removing and installing the expansion card riser 1 1. expansion-card riser 1 2. expansion card 3. riser guide back (right) 4. riser guide back (left) 5.
Figure 19. Removing and installing the expansion card riser 3 1. connector 2. expansion card riser 3 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing expansion-card risers CAUTION: Many repairs may only be done by a certified service technician.
Removing the integrated storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing the integrated storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 20. Removing and installing the network daughter card 1. captive screw sockets (2) 2. connector on the system board 3. captive screws (2) 4. touch point 5. network daughter card 6. back panel slots for RJ-45 connectors Installing the network daughter card CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Processors should only be replaced when working with Dell Support. Damage due to configuration changes or servicing that is not authorized by Dell is not covered by your warranty. NOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink blank in any empty processor socket. Removing a processor CAUTION: Many repairs may only be done by a certified service technician.
Figure 21. Removing and installing the processor heat sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8. Position your thumb firmly over the processor socket-release lever near the unlock icon release the lever from the locked position by pushing down and out from under the tab. and 9.
Figure 22. Processor shield opening and closing lever sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket. 11.
Figure 23. Removing and installing a processor 1. processor socket-release lever 2. pin 1 indicator 3. processor socket-release lever 4. processor shield 5. processor 6. ZIF socket 7. socket keys (4) 8. notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
3. Open the system. 4. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Remove the heat sink/heat-sink blank and processor/processor blank, as applicable.
When only one power supply is installed, the power supply configuration is non-redundant (1 + 0). Power is supplied to the system only by the single power supply. NOTE: If two power supplies are used, they must be of the same type and have the same maximum output power. Hot spare feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy.
Figure 24. Removing and Installing an AC Power Supply 1. connector 2. power supply 3. release latch 4. power supply handle Installing an AC power supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
System battery Replacing the system battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information. CAUTION: Many repairs may only be done by a certified service technician.
Figure 26. Replacing the system battery 1. positive side of battery connector 3. negative side of battery connector 2. system battery 6. To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector. 7. Press the battery straight down into the connector until it snaps into place. 8.
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4. Remove all hard drives. 5. Disconnect the SAS/SATA data cable(s) and power cable from the backplane. 6. If applicable, disconnect the power/data cable from the optical drive. 7. Push the backplane blue release tabs in the direction of the arrows and lift the backplane upwards. 8.
Figure 28. Cabling diagram—2.5 inch systems 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on system board 5. SAS backplane expander card Installing the hard-drive backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7. Close the system. 8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 9. If applicable, install the front bezel. Control panel assembly Removing the control panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 29. Removing and installing the control panel 1. control panel release latch 2. J_CP connector on system board 3. control panel cable connecting to system board 4. J_FP_USB connector on system board 5. cable securing clip 6. screw 7. control panel Installing the control panel CAUTION: Many repairs may only be done by a certified service technician.
NOTE: To locate the connectors on the system board, see System Board Connectors. 5. Connect the control panel cable to the connectors on the system board (J_CP and J_FP_USB) and the hard-drive expander card. NOTE: Ensure that the control panel cable inside the system is routed along the chassis wall and secured using the cable securing bracket. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8.
c. Pull the mini SAS cable out of the connector on the system board. 6. a. mini SAS cable connector c. connector on the system board b. metal tab Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. 7. Grasp the system-board holder, lift the blue release pin, slide the system board toward the front of the system, and lift the system board out of the chassis.
Installing the system board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Unpack the new system board assembly.
Troubleshooting your system 4 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
3. If the problem is resolved, restart the system, enter the System Setup, and check if the nonfunctioning USB ports are enabled. 4. Replace the keyboard/mouse with another working keyboard/mouse. 5. If the problem is resolved, replace the faulty keyboard/mouse. 6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 7. Power down all attached USB devices and disconnect them from the system. 8.
Troubleshooting a wet system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
• Expansion-card risers (if present) • Expansion cards • Power supply(s) • Cooling-fan assembly (if present) • Cooling fans • Processor(s) and heat sink(s) • Memory modules • Hard-drive carriers 4. • Hard-drive backplane Ensure that all cables are properly connected. 5. Install the system cover. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help.
If the problem persists, see Getting Help. Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
If the memory settings match the installed memory but a problem is still indicated, go to step 12. 5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6. Open the system. 7. Check the memory channels and ensure that they are populated correctly. 8. Reseat the memory modules in their sockets. 9. Close the system. 10. Enter the System Setup and check the system memory setting. If the problem is not resolved, proceed with the next step. 11.
If the problem persists, try troubleshooting the expansion cards or see Getting Help. Troubleshooting a storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. 1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics . 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. 4. Ensure that each expansion card is firmly seated in its connector. 5. Close the system. 6.
Using system diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Running the embedded system diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller. CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. 1. As the system boots, press . 2. Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system.
Jumpers and connectors 6 System board jumper settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 3. System Board Jumper Settings Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1–3).
System board connectors Figure 31.
Item Connector Description 11 J_COM1 Serial connector 12 J_IDRAC_RJ45 iDRAC7 connector 13 J_CYC System identification connector 14 CYC_ID System identification button 15 J_RISER_2A Riser 2 connector 16 J_RISER_1A Riser 1 connector 17 TOUCH POINT Touch point for holding system board 18 J_RISER_2B Riser 2 connector 19 J_RISER_1B Riser 1 connector 20 J_STORAGE Storage controller card connector 21 J_SASX8 SATA connector 22 BAT Battery connector 23 CPU2 Processor socket 2
Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7 Technical specifications Processor Standard configuration Dual six core Intel Xeon E5-2640 product family High Capacity configuration Dual eight core Intel Xeon E5-2665 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half-length x8 link (Slot 2) One half-height, half-length x16 link Riser 3 (Slot 1) One full-height, three fourth-length x16 link or one half-height, half-length x16 link Memory Architecture 1600 MT
Connectors Back NIC Standard Configuration Eight 10/100/1000Mbps OR Four 10/100/1000Mbps Two 100Mbps/1Gbps/ 10Gbps High Capacity Configuration Four 10/100/1000Mbps Two 100Mbps/1Gbps/ 10Gbps Serial 9-pin, DTE, 16550-compatible USB Two 4-pin, USB 2.0-compliant Video 15-pin VGA Front USB One mini USB 2.
Expanded Operating Temperature For temperatures between 35 °C and 40 °C, derate maximum allowable dry bulb temperature by 1 °C per 175 m above 950 m (1 °F per 319 ft). < 1% of annual operating hours –5 °C to 45 °C at 5% to 90% RH with 26 °C dew point. NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to –5 °C or up to 45 °C for a maximum of 1% of its annual operating hours.
Environmental Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum Shock Operating One shock pulse in the positive z axis of 31 G for 2.6 ms in all operational orientations. Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71 G for up to 2 ms.
Environmental NOTE: Applies to data center and non-data center environments. • Residual dust present in the air must have a deliquescent point less than 60% relative humidity. Gaseous Contamination NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity. 84 Copper Coupon Corrosion Rate <300 Å/month per Class G1 as defined by ANSI/ ISA71.04-1985. Silver Coupon Corrosion Rate <200 Å/month as defined by AHSRAE TC9.9.
8 System messages System error messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Some messages are also displayed in an abbreviated form on the system's LCD, if the system includes that feature.
Error Code Message Information 4. ASR0000 ASR0001 ASR0002 ASR0003 BAT0002 BAT0017 86 If the issue persists, see Getting Help. Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer reset the system.
Error Code CPU0000 CPU0001 CPU0005 CPU0010 CPU0023 CPU0204 Message Information Action Check system fans. If the problem persists, see Getting Help. Message CPU has an internal error (IERR). Details System Event Log and Operating System Logs may indicate that the exception is external to the processor. Action Review System Event Log and Operating System Logs. If the issue persists, see Getting Help. Message CPU has a thermal trip (over-temperature) event.
Error Code CPU0700 Message Information Message CPU initialization error detected. Details System BIOS was unable to initialize the processor. Action CPU0701 Ensure the processor is seated correctly. 3. Reapply input power and turn on the system. 4. If the issue persists, see Getting Help. Details System event log and operating system logs may indicate that the exception is external to the processor. 1. Check system and operating system logs for exceptions.
Error Code CPU0704 Message Information FAN0001 FAN1201 HWC1001 Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. Message CPU machine check error detected. Details System event log and operating system logs may indicate that the exception is external to the processor. Action FAN0000 2. 1.
Error Code HWC2003 HWC2005 MEM0000 MEM0001 MEM0007 MEM0701 90 Message Information Message The storage cable is not connected, or is improperly connected. Details The cable may be necessary for proper operation. System functionality may be degraded. Action Check if the cable is present, then reinstall or reconnect. Message The system board cable is not connected, or is improperly connected. Details The cable may be necessary for proper operation.
Error Code MEM0702 MEM1205 MEM1208 MEM8000 PCI1302 PCI1304 Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Correctable memory error rate exceeded for . Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory mirror redundancy is lost. Check memory device at location(s) .
Error Code PCI1308 PCI1320 PCI1342 PCI1348 PCI1360 92 Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A PCI parity error was detected on a component at bus devicefunction . Details System performance may be degraded, PCI device may fail to operate, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Error Code PDR0001 PDR1016 PST0128 PST0129 PSU0001 PSU0002 PSU0003 Message Information Message Fault detected on drive . Details The controller detected a failure on the disk and has taken the disk offline. Action Remove and re-seat the failed disk. If the issue persists, see Getting Help. Message Drive is removed from disk drive bay . Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive.
Error Code PSU0006 PSU0016 Message Information Action Verify the input source is attached to the power supply. Verify the input power is within the operating requirements for the power supply. Message Power supply type mismatch. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. Message Power supply is absent. Details The power supply has been removed or has failed.
Error Code PSU0034 Message Information Message An under voltage fault detected on power supply . Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action PSU0035 PSU0036 PSU0076 PSU1201 Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help. Message An over voltage fault detected on power supply .
Error Code PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 RFM1014 96 Message Information Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help. Message The power supplies are not redundant. Insufficient resources to maintain normal operations. Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures.
Error Code RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 SEC0031 SEC0033 Message Information Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used. Action If unintended, remove the media and disable write protection. Message Internal Dual SD Module redundancy is lost. Details Either one or both the SD cards are not functioning properly. Action See Getting Help. Message Internal Dual SD Module is absent.
Error Code SEL0006 SEL0008 SEL0012 SEL1204 TMP0118 TMP0119 98 Message Information Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. Message Log is full.
Error Code TMP0120 TMP0121 VLT0204 Message Information Details Ambient air temperature is too cool. Action Check the system operating environment. Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. Message The system inlet temperature is greater than the upper critical threshold.
Diagnostic messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See the Using system diagnostics for more information about system diagnostics. Alert messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Getting help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find the contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to dell.com/contactdell.
