Users Guide
Table Of Contents
- Dell DL4300 Appliance Owner's Manual
- About your Dell DL4300 Appliance
- Documentation matrix
- Technical specifications
- Initial system setup and configuration
- Pre-operating system management applications
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Front bezel (optional)
- System cover
- Inside the system
- Cooling shroud
- Hard-drive tray assembly
- Removing the hard drive tray
- Installing the hard drive tray
- Removing a hard drive blank from a hard drive carrier
- Installing a hard drive blank into a hard drive carrier
- Removing a hard drive carrier from the hard drive tray
- Installing a hard drive carrier into the hard drive tray
- Removing a hard drive from a hard drive carrier
- Removing the hard drive backplane from the hard drive tray
- Installing the hard drive backplane in the hard drive tray
- Cooling fans
- Cooling-fan assembly
- System memory
- Processors and heat sinks
- PCIe card holder
- Cable retention bracket
- Integrated storage controller card
- Expansion cards and expansion card riser
- Expansion card installation guidelines
- Removing an expansion card from expansion card riser 2 or 3
- Installing an expansion card into the expansion card riser 2 or 3
- Removing an expansion card from the expansion card riser 1
- Installing an expansion card into the expansion card riser 1
- Removing the riser 1 blank
- Installing the riser 1 blank
- Removing expansion card risers
- Installing expansion card risers
- Internal dual SD module (optional)
- Network daughter card
- System battery
- Power supply units
- Hard drives
- Removing a hot swappable hard drive
- Installing a hot swappable hard drive
- Hard drive backplane
- Control panel
- System board
- Trusted Platform Module
- Using system diagnostics
- Jumpers and connectors
- Troubleshooting your system
- Safety first — for you and your system
- Troubleshooting system startup failure
- Troubleshooting external connections
- Troubleshooting the video subsystem
- Troubleshooting a USB device
- Troubleshooting iDRAC Direct (USB XML configuration)
- Troubleshooting iDRAC Direct (Laptop connection)
- Troubleshooting a serial I/O device
- Troubleshooting a NIC
- Troubleshooting a wet system
- Troubleshooting a damaged system
- Troubleshooting the system battery
- Troubleshooting power supply units
- Troubleshooting cooling problems
- Troubleshooting cooling fans
- Troubleshooting system memory
- Troubleshooting an SD card
- Troubleshooting a hard drive
- Troubleshooting a storage controller
- Troubleshooting expansion cards
- Troubleshooting processors
- System messages
- Getting help
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Troubleshooting your system
Safety first — for you and your system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
NOTE: Solution validation was performed by using the factory shipped hardware configuration.
Troubleshooting system startup failure
If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot
Manager, the system stops responding. To avoid this issue, you must boot to the same boot mode in
which you installed the operating system.
For all other startup issues, note the system messages that appear on the screen.
Troubleshooting external connections
Before troubleshooting any external devices, ensure that all external cables are securely attached to the
external connectors on your system before troubleshooting any external devices.
Troubleshooting the video subsystem
Prerequisites
NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User
Interface (GUI), under
Virtual Console. If this option is not selected, local video is disabled.
Steps
1. Check the cable connections (power and display) to the monitor.
2. Check the video interface cabling from the system to the monitor.
3. Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
Next steps
If the tests fail, see the Getting help section.
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