Dell Docking Station WD19 Administrator’s Guide Regulatory Model: K20A Regulatory Type: K20A001 August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................... 4 Chapter 2: Dell docking station firmware update............................................................................... 5 Updating the firmware.......................................................................................................................................................... 5 Command-Line options...................................
1 Introduction This guide is for IT professionals and engineers, to get more information about the following technical topics: • • • 4 Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities. Using DCU (Dell Command | Update) for driver download. Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration Manager).
2 Dell docking station firmware update About this task NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking. Topics: • • • • • • • Updating the firmware Command-Line options Approximate firmware update duration Logging Error handling Setting Package Version Commands for Automation Updating the firmware WD19 supports multi operating system firmware update for Windows/Linux/Chrome.
d. Update and Exit buttons appear in the bottom-right corner. Click the Update button. e. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom.
f. Update status is displayed above the payload information. 2. Linux operating system: This firmware update has both the update tool and binary assembled in a single package. If you already have fwupd 1.2.5 or later installed on your system, you can fetch update directly from the Linux Vendor Firmware Service (LVFS) by plugging in your dock and using fwupdmgr or Gnome Software to check for updates. a. Download the WD19 Linux update tool (WD19FirmwareUpdateLinux_XX.YY.ZZ.bin). b.
b. WD19 firmware version checking: chrome://system output in browser. Command-Line options About this task Table 1.
• • Optional logging can be done in any mode using /l=logfilename.txt Log message is useful for ○ Debugging ○ Service ○ Component version information Error handling Error handling conditions About this task Table 3. Error handling conditions Error Condition Symptom/Scenario Message CLI options Power Check If there is no AC adapter or battery that is connected on portable platform. The AC adapter and battery must be plugged in before the dock Firmware can be updated.
Table 3. Error handling conditions (continued) Error Condition Symptom/Scenario • • Message CLI options The utility continues to update other firmware. After complete firmware update for all components, show the error mess. Automatic dock reboot after firmware update About this task Dock automatically reboots when one or more of the components are updated. NOTE: Dock reboots as part of the EC update or the tool sends a reboot command when EC is not updated and at least one of the components is updated.
Commands for Automation About this task • • Run the tool with administrative privileges with the command-line options /s (silent) /l=filename.txt. The update is run in silent mode without GUI. Automation environment can capture the return code (DUP compliant) from the tool for verifying pass or fail status. The logfile (filename.txt) can be used for parsing the dock data and individual component update information. After the update, tool can run with /componentsvers /s /l=verfilename.txt.
3 Using Dell Command Update Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver and Realtek USB Audio Driver) are required to be installed before using the docking station for full functionality. Dell recommends updating the system BIOS, graphics driver, Thunderbolt driver, and Thunderbolt firmware to the latest version before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your system or not functioning optimally.
4 Dock Asset Management Topics: • • • How to inventory Dell Dock, Dell Performance Dock, and Dell Thunderbolt Dock using Dell Command Monitor locally How to inventory Dell Dock, Dell Performance Dock, and Dell Thunderbolt Dock using Dell Command | Monitor remotely SCCM Integration How to inventory Dell Dock, Dell Performance Dock, and Dell Thunderbolt Dock using Dell Command Monitor locally Prerequisites 1.
4. Key dock properties mapping with cim properties: Table 5.
Steps 1. Edit OMCI_SMS_DEF.mof file using text editor. 2. Search for "DCIM Chassis and Docking." 3. At the end, make an entry for [SMS_Report (TRUE)] string Version. As shown in below screenshot. 4. Once edited, reimport the updated OMCI_SMS_DEF.mof file in SCCM to fetch updated Client Hardware Inventory. SCCM setup for remote deployment About this task Information provided in the document available here Dell Catalog to Support Microsoft System Center Configuration Manager for Dell Hardware Updates.
5 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
