Computer Drive User Manual

ManualsBrandsDell ManualsComputer HardwareDR4000

Dell DR4000 Systems

Owner’s Manual

Regulatory Model E13S Series

Regulatory Type E13S001

book.book Page 1 Friday, January 6, 2012 2:11 PM

Summary of content (156 pages)

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book.book Page 2 Friday, January 6, 2012 2:11 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved.
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book.book Page 3 Friday, January 6, 2012 2:11 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 . . . . . . . . . . 12 . . . . . . . . . . . . . 14 Front-Panel Features and Indicators Hard-Drive Indicator Patterns . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . 17 Back-Panel Features and Indicators NIC Indicator Codes NVRAM Card Indicator Codes . . . . . . . . . . . . . . 17 . . . . . . . . . . . .
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book.book Page 4 Friday, January 6, 2012 2:11 PM Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . . . 41 System Setup Options Main Screen Memory Settings Screen . . . . . . . . . . . . . . Processor Settings Screen . Boot Settings Screen . 43 . . . . . . . . . . . . . . . 45 Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 5 Friday, January 6, 2012 2:11 PM Opening and Closing the System . . . . . . . . . . . . 60 . . . . . . . . . . . . . . . . 60 . . . . . . . . . . . . . . . . . 61 . . . . . . . . . . . . . . . . . . . . . 62 Opening the System Closing the System Cooling Shroud. Removing the Cooling Shroud . . . . . . . . . . . 62 Installing the Cooling Shroud . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . 63 Hard Drives. Removing a Hard-Drive Blank . . . . . . .
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book.book Page 6 Friday, January 6, 2012 2:11 PM System Memory . . . . . . . . . . . . . . . . . . . . . General Memory Module Installation Guidelines . . . . . . . . . . . . . . . Mode-Specific Guidelines . . . . . . . 76 . . . . . . . . . . . . . 77 Removing Memory Modules . . . . . . . . . . . . 78 Installing Memory Modules. . . . . . . . . . . . . 79 Expansion Cards and Expansion-Card Risers . . . . . . 81 . . . . . . 81 . . . . . . . . . . .
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book.book Page 7 Friday, January 6, 2012 2:11 PM Control Panel Assembly—LED . . . . 104 . . . . . 106 . . . . . . . . . . . . . . . . . 107 Removing the Control-Panel Module–LED . Installing the Control-Panel Module–LED Front-Panel I/O Module . . . . . . 107 . . . . . . . 109 . . . . . . . . . . . . . . . . . . . . . 109 Removing the Front-Panel I/O Module . Installing the Front-Panel I/O Module SAS Backplane Removing the SAS Backplane . . . . . . . . . . .
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book.book Page 8 Friday, January 6, 2012 2:11 PM Troubleshooting a Wet System. . . . . . . . . . . . . Troubleshooting a Damaged System . . . . . . . . . . 126 Troubleshooting the System Battery . . . . . . . . . . 126 . . . . . . . . . . . 127 Troubleshooting Power Supplies . . . . . . 128 . . . . . . . . . . . . . . . . . 128 Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting a Hard Drive . . . . . . . . . . . 129 . . . . . . . .
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book.book Page 9 Friday, January 6, 2012 2:11 PM 6 Jumpers and Connectors System Board Jumpers Index 144 146 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacting Dell 143 . . . . . . . . . . . . . . . Disabling a Forgotten Password Getting Help . 143 . . . . . . . . . . . . . . . . . System Board Connectors . 7 . . . . . . . . . . . 149 149 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 11 Friday, January 6, 2012 2:11 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 39. Enters System Services, which opens the Lifecycle Controller. The controller allows you to access utilities such as embedded system diagnostics.
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book.book Page 12 Friday, January 6, 2012 2:11 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 6 5 Icon 7 8 Item Indicator, Button, or Connector Description 1 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights" on page 19. 2 Power-on indicator/ power button The power-on indicator lights when the system power is on.
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book.book Page 13 Friday, January 6, 2012 2:11 PM Item Indicator, Button, or Connector 3 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
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book.book Page 14 Friday, January 6, 2012 2:11 PM Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators 2 1 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
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book.book Page 15 Friday, January 6, 2012 2:11 PM Drive-Status Indicator Pattern Condition Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, off three seconds, amber three seconds, and off three seconds Rebuild aborted Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the back panel of the system. Figure 1-3.
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book.book Page 16 Friday, January 6, 2012 2:11 PM Item Indicator, Button, or Connector 7 PCIe expansion card slots using riser card Icon Description Connects one internal and three external PCI Express Generation 2 expansion cards. Slot 1: PCIe x4, half-length, full-height Slot 2: PCIe x4, full-length, full-height Slot 3: PCIe x8, half-length, full-height Slot 4: PCIe x4, internal slot for integrated card NOTE: All slots are x8 connectors.
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book.book Page 17 Friday, January 6, 2012 2:11 PM NIC Indicator Codes Figure 1-4. NIC Indicators 1 1 2 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green Network data is being sent or received.
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book.book Page 18 Friday, January 6, 2012 2:11 PM Table 1-1. LED States during Normal Powered Operation of NVRAM Card Green Indicator Amber Indicator Description Steady Off Card is activated and operational. Off Steady Error due to one or more of the following: • Supercapacitors are not connected. • Flash module is either not connected or is not responding. • POST memory test has failed. Blinking Off/Steady/Blinking Data activity from host. Table 1-2.
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book.book Page 19 Friday, January 6, 2012 2:11 PM • Alternating green and amber — When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply. Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply. Figure 1-5.
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book.book Page 20 Friday, January 6, 2012 2:11 PM Table 1-3. Diagnostic Indicator Codes Code Causes Corrective Action The system is in a normal off condition or a possible pre-BIOS failure has occurred. Plug the system into a working electrical outlet and press the power button. The diagnostic lights are not lit after the system successfully boots to the operating system. Information only. The system is in a normal operating condition after POST.
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book.book Page 21 Friday, January 6, 2012 2:11 PM Table 1-3. Diagnostic Indicator Codes (continued) Code Causes Corrective Action No memory modules detected. See "Troubleshooting System Memory" on page 129. System board failure. See "Getting Help" on page 149. Memory configuration error. See "Troubleshooting System Memory" on page 129. Possible system board resource and/or system board hardware failure. See "Getting Help" on page 149. Possible system resource configuration error.
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book.book Page 22 Friday, January 6, 2012 2:11 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action. Message Causes Corrective Actions 128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs.
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book.book Page 23 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Alert! iDRAC6 not The iDRAC6 is not Wait for the system responding. responding to BIOS to reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system reboots. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The iDRAC6 stops responding. The iDRAC6 was remotely reset while system was booting.
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book.book Page 24 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
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book.book Page 25 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 149. Caution! NVRAM_CLR jumper is NVRAM_CLR jumper installed in the clear setting. is installed on CMOS has been cleared. system board. Please run SETUP. Move the NVRAM_CLR jumper to the default position (pins 3 and 5). See Figure 6-1 for jumper location.
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book.book Page 26 Friday, January 6, 2012 2:11 PM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 95. CPUs with different core sizes detected! System halted. Corrective Actions CPUs with different logical processors detected! System halted.
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book.book Page 27 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Embedded NICx and NICy: OS NIC=, Management Shared NIC= The OS NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools. Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC" on page 123. Mouse or keyboard cable is loose or improperly connected. Reseat the mouse or keyboard cable.
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book.book Page 28 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Power down and restart the system from the power button, and then enter the System Setup program to enable the USB port(s). See "Entering the System Setup Program" on page 39.
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book.book Page 29 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Memory tests terminated by keystroke. POST memory test was terminated by pressing the spacebar. Information only. MEMTEST lane failure detected on x. Invalid memory configuration. Mismatched memory modules are installed. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 76. Mirror mode disabled.
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book.book Page 30 Friday, January 6, 2012 2:11 PM Message Causes No boot sector on Incorrect configuration hard drive. settings in System Setup program, or no operating system on hard drive. No timer tick interrupt. Faulty system board. Faulty or improperly PCIe Training installed PCIe card in the Error: Expected Link Width is x, specified slot. Actual Link Width is y. Plug & Play Configuration Error. Error encountered in initializing PCIe device; faulty system board.
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book.book Page 31 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Read fault The operating system cannot read from the hard drive or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the USB medium and device. Ensure that the USB cables and SAS backplane cables are properly connected.
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book.book Page 32 Friday, January 6, 2012 2:11 PM Message Causes The amount of Memory has been added or system memory has removed or a memory changed. module may be faulty. The following DIMMs should match in geometry: x,x,... The following DIMMs should match in rank count: x,x,... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. The following DIMMs should match in size: x,x,...
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book.book Page 33 Friday, January 6, 2012 2:11 PM Message Causes Thermal sensor not detected on x. A memory module without a Replace the memory thermal sensor is installed in module. See "System the specified memory slot. Memory" on page 76. Time-of-day clock stopped. Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 126. Time-of-day not set - please run SETUP program. Incorrect Time or Date settings; faulty system battery. Timer chip Faulty system board.
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book.book Page 34 Friday, January 6, 2012 2:11 PM Message Causes Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Unexpected interrupt in protected mode. Improperly seated memory modules or faulty keyboard/mouse controller chip. Unsupported CPU combination Processor(s) is not supported Install a supported processor by the system.
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book.book Page 35 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 76. Unused memory detected. DIMM’s installed in the following slot are not available when in mirror mode: x,x,x.
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book.book Page 36 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
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book.book Page 37 Friday, January 6, 2012 2:11 PM Message Causes Corrective Actions Write fault. Faulty USB device, USB medium, hard drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB and SAS backplane cables are properly connected. See "Troubleshooting a USB Device" on page 122 and "Troubleshooting a Hard Drive" on page 131. Write fault on selected drive. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.
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book.book Page 38 Friday, January 6, 2012 2:11 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book Page 39 Friday, January 6, 2012 2:11 PM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • View the system hardware configuration • Enable or disable integrated devices • Set performance and power management thresholds • Manage system security Entering the System Setup Program 1 Turn on or restart your system.
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book.book Page 40 Friday, January 6, 2012 2:11 PM Using the System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. , , <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value. Exits the System Setup program and restarts the system if any changes were made. Displays the System Setup program's help file.
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book.book Page 41 Friday, January 6, 2012 2:11 PM System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
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book.book Page 42 Friday, January 6, 2012 2:11 PM Option Description Boot Settings See "Boot Settings Screen" on page 45. Integrated Devices See "Integrated Devices Screen" on page 45. PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion card that requires an IRQ. Serial Communication (Off default) See "Serial Communication Screen" on page 47.
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book.book Page 43 Friday, January 6, 2012 2:11 PM Memory Settings Screen Option Description System Memory Size Displays the system memory size. System Memory Type Displays the system memory type. System Memory Speed Displays the system memory speed. Video Memory Displays the video memory size. System Memory Testing (Enabled default) Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
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book.book Page 44 Friday, January 6, 2012 2:11 PM Option Description Logical Processor (Enabled default) Each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS. Virtualization Technology (Disabled default) Enables or disables virtualization software to use the virtualization technology incorporated in the processor.
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book.book Page 45 Friday, January 6, 2012 2:11 PM Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode. Boot Mode (BIOS default) Setting this field to BIOS allows compatibility with nonUEFI operating systems. Boot Sequence This field indicates to the system, the location of the operating system files needed for startup.
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book.book Page 46 Friday, January 6, 2012 2:11 PM Option Description Embedded Gb NICx (NIC1 default: Enabled with PXE; Other NICs: Enabled) Enables or disables the embedded NICs. Options are Enabled, Enabled with PXE, and Enabled with iSCSI Boot. PXE support allows the system to boot from the network. MAC Address Displays the MAC address for the NIC. OS Watchdog Timer (Disabled default) Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding.
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book.book Page 47 Friday, January 6, 2012 2:11 PM Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS. BIOS console redirection can also be enabled and the port address used can be specified. Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
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book.book Page 48 Friday, January 6, 2012 2:11 PM Power Management Screen Option Description Power Management (Active Power Controller default) Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
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book.book Page 49 Friday, January 6, 2012 2:11 PM Option Description Setup Password Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the System Password" on page 51. Password Status (Unlocked default) When Setup Password is assigned and this field is Locked, the system password cannot be changed or disabled at system start-up. For more information, see "Using the System Password" on page 51.
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book.book Page 50 Friday, January 6, 2012 2:11 PM Option Description Power Button (Enabled default) If Enabled, the power button can turn the system's power off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. When Disabled, the button can only turn on system power. CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation.
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book.book Page 51 Friday, January 6, 2012 2:11 PM System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 146. Your system is shipped without the system password feature enabled in BIOS. CAUTION: The password features provide a basic level of security for the data on your system. Anyone can access the data stored on your system if the system is running and unattended.
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book.book Page 52 Friday, January 6, 2012 2:11 PM 4 Press . 5 To confirm your password, type it a second time and press . System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to take effect or continue working. NOTE: Password protection does not take effect until the system reboots.
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book.book Page 53 Friday, January 6, 2012 2:11 PM Disabling the System Password If the system password is already set, you can disable it by typing the password during POST and pressing or you can enter the system setup and press twice when you are in the system password menu. Changing an Existing System Password 1 Enter the System Setup program by pressing during POST. 2 Select the System Security screen. 3 Verify that the Password Status is Unlocked.
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book.book Page 54 Friday, January 6, 2012 2:11 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
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book.book Page 55 Friday, January 6, 2012 2:11 PM The iDRAC6 Express provides the following additional features in a remote environment: • Downloading and applying firmware updates • Configuring hardware and firmware For more information about setting up the controller and configuring hardware and firmware, see the Lifecycle Controller User Guide at support.dell.com/manuals. NOTE: To reinstall and deploy the operating system, use the Recovery Manager solution available for download at support.dell.com.
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book.book Page 56 Friday, January 6, 2012 2:11 PM Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
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book.book Page 57 Friday, January 6, 2012 2:11 PM Installing System Components 3 Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 Torx screwdriver • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 58 Friday, January 6, 2012 2:11 PM Figure 3-1.
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book.book Page 59 Friday, January 6, 2012 2:11 PM Front Bezel Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
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book.book Page 60 Friday, January 6, 2012 2:11 PM Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 Fit the free end of the bezel onto the system. 3 Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 61 Friday, January 6, 2012 2:11 PM Figure 3-3. Opening and Closing the System 2 1 1 system cover latch 2 latch release lock Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis. See Figure 3-3. 3 Slide the cover towards the front of the chassis and press down the latch.
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book.book Page 62 Friday, January 6, 2012 2:11 PM Cooling Shroud A cooling shroud directs airflow from the cooling fans over the system processor(s) and memory module(s). Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 63 Friday, January 6, 2012 2:11 PM Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 64 Friday, January 6, 2012 2:11 PM Figure 3-5. Removing or Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 59. 2 Using the RAID management software, prepare the drive for removal.
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book.book Page 65 Friday, January 6, 2012 2:11 PM Figure 3-6. Removing and Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
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book.book Page 66 Friday, January 6, 2012 2:11 PM 4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-6. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-7. Figure 3-7.
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book.book Page 67 Friday, January 6, 2012 2:11 PM Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-7. 2 Align the holes on the hard drive with the holes on the hard-drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
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book.book Page 68 Friday, January 6, 2012 2:11 PM Figure 3-8.
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book.book Page 69 Friday, January 6, 2012 2:11 PM Installing an Internal Hard-Drive Bay CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 70 Friday, January 6, 2012 2:11 PM Figure 3-9. Removing and Installing an Internal Hard Drive From the Internal Hard-Drive Bay 3 2 1 4 1 internal hard drive bay 2 release latch 3 screws (4) * 4 internal hard drive *Screws are supplied along with the hard drives ordered from Dell.
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book.book Page 71 Friday, January 6, 2012 2:11 PM Cooling Fans Your system contains four dual-motor cooling fans. These provide cooling for the processor, PCI cards, and memory modules. Your system also contains one single-motor fan to provide cooling for the power supplies. NOTE: Hot-swap removal or installation of the cooling fans is not supported.
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book.book Page 72 Friday, January 6, 2012 2:11 PM Figure 3-10.
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book.book Page 73 Friday, January 6, 2012 2:11 PM Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 74 Friday, January 6, 2012 2:11 PM Power Supplies Your system supports two 750 W redundant power supply modules. NOTE: The maximum output power (shown in Watts) is listed on the power supply label. Two power supplies are installed and the second power supply provides hot-swappable, power redundancy. In redundant mode, the system distributes the power load across both power supplies to maximize efficiency.
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book.book Page 75 Friday, January 6, 2012 2:11 PM Figure 3-11. Removing and Installing a Power Supply 1 2 4 3 1 power supply 2 power supply handle 3 velcro strap 4 release latch Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-11.
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book.book Page 76 Friday, January 6, 2012 2:11 PM System Memory Your system supports up to eight dual-rank registered DIMMs (RDIMMs)of 1067 MHz or 1333 MHz. The system contains eight memory sockets split into two sets of four sockets, one set per processor. Each four-socket set is organized into three channels. Two DIMMs for channel 0 and a single DIMM for channel 1 and 2. The first socket of each channel is marked with white release levers. Dual-rank RDIMMs of size 4 GB are supported for a total of 32 GB.
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book.book Page 77 Friday, January 6, 2012 2:11 PM • The memory speed of each channel depends on the memory configuration: – – For single or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel supports up to 1067 MHz. For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed.
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book.book Page 78 Friday, January 6, 2012 2:11 PM Optimizer (Independent Channel) Mode In this mode, all three channels are populated with identical memory modules. This mode permits a larger total memory capacity but does not support SDDC with x8-based memory modules. A minimal single-channel configuration of one 1 GB memory module per processor is also supported in this mode. Table 3-1 shows a sample memory configuration that follows the appropriate memory guidelines stated in this section. Table 3-1.
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book.book Page 79 Friday, January 6, 2012 2:11 PM 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-12. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 63. 7 Close the system. See "Closing the System" on page 61. 8 Reconnect the system and peripherals to their power sources, and turn them on.
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book.book Page 80 Friday, January 6, 2012 2:11 PM Figure 3-12. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book Page 81 Friday, January 6, 2012 2:11 PM The system should have already changed the value to reflect the newly installed memory. 13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, to ensure that the memory modules are firmly seated in their sockets. 14 Run the system memory test in the system diagnostics. See "Running the Embedded System Diagnostics" on page 140.
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book.book Page 82 Friday, January 6, 2012 2:11 PM Table 3-2. Expansion-Card Installation Priority for Riser 1 Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 PERC H800 3 1 Y 2 8 GB NVRAM card 2 1 Y 3 10 GB NIC 1 1 Y 4 All other NICs 1 1 N Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 83 Friday, January 6, 2012 2:11 PM Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 84 Friday, January 6, 2012 2:11 PM Figure 3-13. Removing and Installing an Expansion-Card Riser 3 4 2 1 5 6 1 integrated storage controller slot 2 riser guides (2) 3 expansion-card riser 4 expansion card slot 5 riser guide posts (2) 6 expansion-card riser slots (2) Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 85 Friday, January 6, 2012 2:11 PM 3 Open the system. See "Opening the System" on page 60. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 62. 5 Open the expansion-card latch and remove the filler bracket. See Figure 3-14. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.
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book.book Page 86 Friday, January 6, 2012 2:11 PM 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 61. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 87 Friday, January 6, 2012 2:11 PM Removing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 88 Friday, January 6, 2012 2:11 PM Figure 3-15.
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book.book Page 89 Friday, January 6, 2012 2:11 PM Installing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 90 Friday, January 6, 2012 2:11 PM 10 Replace the expansion card. See "Installing an Expansion Card" on page 84. 11 Close the system. See "Closing the System" on page 61. 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC6 Express Card Removing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 91 Friday, January 6, 2012 2:11 PM Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 92 Friday, January 6, 2012 2:11 PM Figure 3-16. Removing and Installing an iDRAC6 Express Card 1 2 3 4 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 7 Reinstall all expansion cards in the expansion-card riser. See "Installing an Expansion Card" on page 84. 8 Close the system. See "Closing the System" on page 61. 9 Reconnect the system and peripherals to their power sources, and turn them on.
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book.book Page 93 Friday, January 6, 2012 2:11 PM iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 94 Friday, January 6, 2012 2:11 PM Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 95 Friday, January 6, 2012 2:11 PM Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card 1 2 3 4 6 5 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 Enterprise card connector 7 Close the system. See "Closing the System" on page 61. 8 Reconnect the system and peripherals to their power sources, and turn them on.
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book.book Page 96 Friday, January 6, 2012 2:11 PM and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Prior to upgrading your system, download the latest system BIOS version from support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 60.
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book.book Page 97 Friday, January 6, 2012 2:11 PM Figure 3-18. Installing and Removing the Heat Sink 1 2 1 heat sink 2 retention screws (4) 10 Rotate the processor shield upward and out of the way. See Figure 3-19. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
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book.book Page 98 Friday, January 6, 2012 2:11 PM Figure 3-19.
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book.book Page 99 Friday, January 6, 2012 2:11 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 100 Friday, January 6, 2012 2:11 PM 10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-18. 11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 63. 12 Close the system. See "Closing the System" on page 61. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book Page 101 Friday, January 6, 2012 2:11 PM Figure 3-20. Replacing the System Battery 1 3 2 1 system battery 3 positive side of battery connector 2 negative side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 82. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card" on page 87.
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book.book Page 102 Friday, January 6, 2012 2:11 PM 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector. 11 Hold the new battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs. 12 Press the battery straight down into the connector until it snaps into place.
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book.book Page 103 Friday, January 6, 2012 2:11 PM RAID Battery Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 104 Friday, January 6, 2012 2:11 PM Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 105 Friday, January 6, 2012 2:11 PM Figure 3-22.
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book.book Page 106 Friday, January 6, 2012 2:11 PM Installing the Control-Panel Module–LED CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 107 Friday, January 6, 2012 2:11 PM Front-Panel I/O Module Removing the Front-Panel I/O Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 108 Friday, January 6, 2012 2:11 PM Figure 3-23.
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book.book Page 109 Friday, January 6, 2012 2:11 PM Installing the Front-Panel I/O Module 1 Connect and latch the front-panel I/O cable at the back of the module. 2 Tighten the single screw to secure the bracket to the back of the module. 3 Align the module with the holes on the right side of the system chassis and secure with the three Torx screws. See Figure 3-23. 4 Connect the front-panel I/O cable to the connector on the back of the SAS backplane. 5 Close the system. See "Closing the System" on page 61.
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book.book Page 110 Friday, January 6, 2012 2:11 PM 5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Disconnect the USB cable and the control-panel cable. CAUTION: Handle the cables gently to prevent damage. 8 Disconnect the internal hard-drive cables. 9 While pressing the two blue latches toward each other, lift the backplane upward. See Figure 3-24.
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book.book Page 111 Friday, January 6, 2012 2:11 PM Figure 3-24.
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book.book Page 112 Friday, January 6, 2012 2:11 PM Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 113 Friday, January 6, 2012 2:11 PM Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module. See Figure 3-25. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 114 Friday, January 6, 2012 2:11 PM Figure 3-25.
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book.book Page 115 Friday, January 6, 2012 2:11 PM Installing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 116 Friday, January 6, 2012 2:11 PM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 117 Friday, January 6, 2012 2:11 PM CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis. See Figure 3-26. Figure 3-26.
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book.book Page 118 Friday, January 6, 2012 2:11 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Unpack the new system board.
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book.book Page 119 Friday, January 6, 2012 2:11 PM 13 If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 94. 14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 91. 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 63. 16 Close the system. See "Closing the System" on page 61. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book Page 121 Friday, January 6, 2012 2:11 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 122 Friday, January 6, 2012 2:11 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate Embedded System diagnostic test. See "Running the Embedded System Diagnostics" on page 140. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 149.
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book.book Page 123 Friday, January 6, 2012 2:11 PM 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 149. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
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book.book Page 124 Friday, January 6, 2012 2:11 PM • Change the auto-negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 45.
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book.book Page 125 Friday, January 6, 2012 2:11 PM • Hard drives • SAS backplane • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 61.
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book.book Page 126 Friday, January 6, 2012 2:11 PM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 127 Friday, January 6, 2012 2:11 PM 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Replacing the System Battery" on page 100. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 128 Friday, January 6, 2012 2:11 PM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 129 Friday, January 6, 2012 2:11 PM 6 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 61. If the replacement fan does not operate, see "Getting Help" on page 149. Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 130 Friday, January 6, 2012 2:11 PM 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 60. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 62. 8 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 76. 9 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 79.
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book.book Page 131 Friday, January 6, 2012 2:11 PM If the problem persists after all memory modules have been checked, see "Getting Help" on page 149. Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 132 Friday, January 6, 2012 2:11 PM 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 39. If the problem persists, see "Getting Help" on page 149. 6 Replace the front bezel. See "Installing the Front Bezel" on page 60. Troubleshooting an Internal Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 133 Friday, January 6, 2012 2:11 PM 3 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 4 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 39. If the problem persists, see "Getting Help" on page 149.
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book.book Page 134 Friday, January 6, 2012 2:11 PM 7 Open the system. See "Opening the System" on page 60. 8 Ensure that the controller card is firmly seated into the system board connector. See "Installing an Expansion Card" on page 84. 9 If you have a battery-cached PERC controller, ensure that the RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated.
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book.book Page 135 Friday, January 6, 2012 2:11 PM 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 84. 6 Ensure that each expansion-card riser is firmly seated in its connector. See "Installing an Expansion-Card Riser" on page 86. 7 Close the system. See "Closing the System" on page 61. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
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book.book Page 136 Friday, January 6, 2012 2:11 PM Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 137 Friday, January 6, 2012 2:11 PM 13 Run the appropriate Embedded System diagnostic test. See "Running the System Diagnostics" on page 139. If the test fails, the processor is faulty. See "Getting Help" on page 149. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15 Open the system. See "Opening the System" on page 60. 16 Replace processor 1 with processor 2. See "Installing a Processor" on page 99. 17 Repeat step 11 through step 13.
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book.book Page 139 Friday, January 6, 2012 2:11 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics through the system GUI before calling for technical assistance. The purpose of the Dell diagnostics suite is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 140 Friday, January 6, 2012 2:11 PM Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen. CAUTION: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. 1 As the system boots, press to start the controller. 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane.
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book.book Page 141 Friday, January 6, 2012 2:11 PM Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing. NOTE: After you select all the devices and components that you want to test, highlight All Devices and then click Run Tests.
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book.book Page 143 Friday, January 6, 2012 2:11 PM Jumpers and Connectors 6 This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
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book.book Page 144 Friday, January 6, 2012 2:11 PM System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1.
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book.book Page 145 Friday, January 6, 2012 2:11 PM Table 6-2.
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book.book Page 146 Friday, January 6, 2012 2:11 PM Table 6-2.
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book.book Page 147 Friday, January 6, 2012 2:11 PM The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position. NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, the system disables the new password(s) the next time it boots.
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book.book Page 149 Friday, January 6, 2012 2:11 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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