Dell DR6300 System Owner’s Manual Regulatory Model: E31S Series Regulatory Type: E31S001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Dell DR6300 system overview........................................................................................................ 8 Front panel features and indicators.....................................................................................................................................8 Back panel features...............................................................................................................................................................
Options to manage the pre-operating system applications........................................................................................... 27 System Setup.......................................................................................................................................................................27 Viewing System Setup..................................................................................................................................................
Cable retention bracket...................................................................................................................................................... 83 Removing the cable retention bracket........................................................................................................................83 Installing the cable retention bracket..........................................................................................................................
Hard drive backplane......................................................................................................................................................... 129 Removing the hard drive backplane ......................................................................................................................... 129 Installing the hard drive backplane ............................................................................................................................
Troubleshooting a hard drive............................................................................................................................................160 Troubleshooting a storage controller............................................................................................................................... 161 Troubleshooting expansion cards....................................................................................................................................
1 Dell DR6300 system overview Your Dell DR6300 system is 2U rack server that supports up to two Intel Xeon E5-2680 v4 processors, up to 24 DIMMs, and twelve 3.5inch hard drives and 2 optional 2.5-inch back-accessible hard drives for the operating system.
Item Indicator, Button, or Connector Icon Description 2 Power button Enables you to know the power status of the system. The power indicator turns on when the system power is on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, when the power button is used to shut down the system, the operating system performs a graceful shut down the system power is turned off.
Figure 2. Back panel features 1. 3. 5. 7. 9. 11. 13. System identification button iDRAC8 Enterprise port Serial connector USB port Ethernet connector Power supply unit 2 Hard drive 2. 4. 6. 8. 10. 12. System identification connector Half-height PCIe expansion card slot Video connector Full-height PCIe expansion card slot Power supply unit 1 vFlash media card slot Table 2.
Item Indicator, button, or connector Icon Description • 10 Power supply unit (PSU1) 11 Power supply unit (PSU2) Two 100 Mbps/1 Gbps/10 Gbps SFP+/10 GbE T connectors AC 1100 W AC 1100 W Diagnostic indicators on the front panel NOTE: The diagnostic indicators are not present if the system is equipped with an LCD display. NOTE: No diagnostic indicators are lit when the system is turned off. To start the system, plug it into a working power source and press the power button. Table 3.
Expansion card installation guidelines Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition of the hard drive. Figure 3. Hard drive indicators 1. hard drive activity indicator 2. hard drive status indicator 3.
NIC indicator codes Each NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. Figure 4. NIC indicators 1. link indicator 2. activity indicator Table 5. NIC indicators Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network.
Figure 5. AC PSU status indicator 1. AC PSU status indicator/handle Table 6. AC PSU status indicators Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and the PSU is operational. B Flashing green When the firmware of the PSU is being updated, the PSU handle flashes green. C Flashing green and turns off When hot-adding a PSU, the PSU handle flashes green five times at 4 Hz rate and turns off.
iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. NOTE: The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode. 1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 7.
Quick Sync indicator codes Figure 6. Quick Sync 1. Quick Sync Status Indicator 2. Quick Sync Activation Button Table 9. Quick Sync indicator codes Quick Sync indicator pattern Condition Slow blink Quick Sync is waiting to be configured from iDRAC. Solid Quick Sync is ready to transfer. Blinks three times rapidly and then turns off Quick Sync feature is disabled from iDRAC. Blinks continuously when the mobile device touches antenna Indicates data transfer activity.
To... Refer to... Set up your Dell DR Series system Setting up your Dell DR6300 system that shipped with your system or see Dell.com/support/home Troubleshoot the system and install or replace system components Dell DR6300 System Owner’s Manual at Dell.com/support/ home Manage DR Series system data backup and replication operations Dell DR Series System Command Line Reference Guide at Dell.
2 Technical specifications Chassis dimensions This section describes the physical dimensions of the system. Figure 7. Chassis dimensions of your Dell DR6300 system Table 11. Dimensions of your system Xa Xb Y Za (with bezel) Za (without bezel) Zb Zc 482.4 mm 444.0 mm 87.3 mm 32.0 mm 18.0 mm 684.0 mm 723.0 mm Chassis weight This section describes the weight of the system. Table 12. Chassis weight System Maximum weight (with all hard drives/SSDs) Dell DR6300 system 36.5 kg (80.47 lb) (3.
Processor specifications Your Dell DR6300 system supports up to two Intel Xeon E5-2680 v4 processors. PSU specifications Your Dell DR6300 system supports up to two AC redundant power supply units (PSUs). Table 13. PSU specifications PSU Class Heat dissipation (maximum) 1100 W AC Platinum 4100 BTU/hr Frequency 50/60 Hz Voltage 100–240 V AC, autoranging NOTE: Heat dissipation is calculated using the PSU wattage rating.
Drive specifications Hard drives The Dell DR6300 system supports up to twelve 3.5-inch hard drives and two optional 2.5-inch back-accessible SAS, SATA, or Nearline SAS hard drives. Ports and connectors specifications USB ports The Dell DR6300 system supports: • • • USB 2.0-compliant ports on the front panel USB 3.0-complaint ports on the back panel internal USB 3.0-compliant port The following table provides more information about the USB specifications: Table 16.
Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 17. Temperature specifications Temperature Specifications Storage –40°C to 65°C (–40°F to 149°F) Continuous operation (for altitude less than 950 m or 3117 10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment. ft) Fresh air For information about fresh air, see Expanded Operating Temperature section.
Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseous contamination. If the levels of particulates or gaseous pollution exceed the specified limitations and result in equipment damage or failure, you may need to rectify the environmental conditions. Re-mediation of environmental conditions is the responsibility of the customer. Table 23.
Expanded operating temperature Specifications For temperatures between 35°C and 40°C, de-rate maximum allowable temperature by 1°C per 175 m above 950 m (1°F per 319 ft). ≤ 1% of annual operating hours –5°C to 45°C at 5% to 90% RH with 29°C dew point. NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate down to –5°C or up to 45°C for a maximum of 1% of its annual operating hours.
3 Initial system setup and configuration Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5. Turn the system on by pressing the power button or by using iDRAC. 6.
The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Options to install the operating system If the system is shipped without an operating system, install the supported operating system by using one of the following resources: Table 27.
Manage your system This section provides the information about server management software. Server Management Software Description OpenManage The Dell OpenManage Server Administrator provides a comprehensive one-to-one systems management solution for both local and remote servers and their storage controllers and Direct Attached Storage (DAS). For information about OpenManage documents, see Dell.com/openmanagemanuals.
4 Pre-operating system management applications Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: • • • • System Setup Boot Manager Dell Lifecycle Controller Preboot Execution Environment (PXE) Related concepts System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system.
Related concepts System Setup Related reference System Setup details System Setup details The System Setup Main Menu screen details are explained as follows: Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface).
Viewing System BIOS To view the System BIOS screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS.
Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. Related tasks Boot Settings details Viewing Boot Settings Changing the boot order Related reference System BIOS Choosing the system boot mode Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description hard drive in the list is attempted to boot. When this option is set to Enabled, all hard drives are attempted to boot in the order selected in the Hard-Disk Drive Sequence. This option is not enabled for UEFI Boot Mode. Boot Option Settings Configures the boot sequence and the boot devices. BIOS Boot Settings Enables or disables BIOS boot options. UEFI Boot Settings Enables or disables UEFI Boot options. The Boot options include IPv4 PXE and IPv6 PXE.
Related tasks Boot Settings details Viewing Boot Settings Related reference Boot Settings Network Settings You can use the Network Settings screen to modify PXE device settings. The network settings option is available only in the UEFI mode. NOTE: The BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the optional Boot ROM of the network controllers handles the network settings.
Option Description PXE Device n Settings(n = 1 to 4) Enables you to control the configuration of the PXE device. Related tasks Viewing Network Settings Related reference Network Settings UEFI iSCSI Settings You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot mode. BIOS does not control network settings in the BIOS boot mode. For the BIOS boot mode, the option ROM of the network controller handles the network settings.
System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button.
Option Description TPM Security NOTE: The TPM menu is available only when the TPM module is installed. Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You can only modify the TPM Status, TPM Activation, and Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements. TPM Information Changes the operational state of the TPM. This option is set to No Change by default.
Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security.
NOTE: Password protection does not take effect until the system reboots. Related reference System Security Using your system password to secure your system If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your system. 2. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot.
• You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes. Related reference System Security System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version.
Option Description System Manufacturer Contact Information Specifies the contact information of the system manufacturer. System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware.
Option Description System Memory Size Specifies the memory size in the system. System Memory Type Specifies the type of memory installed in the system. System Memory Speed Specifies the system memory speed. System Memory Voltage Specifies the system memory voltage. Video Memory Specifies the amount of video memory. System Memory Testing Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This option is set to Disabled by default.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Processor Settings.
Option Description Number of Cores per Processor Controls the number of enabled cores in each processor. This option is set to All by default. Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions. Processor Core Speed Specifies the maximum core frequency of the processor. Processor 1 NOTE: Depending on the number of CPUs, there may be up to four processors listed.
Related tasks SATA Settings details Related reference SATA Settings SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Embedded SATA Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for ATA and AHCI modes.
Option Port E Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support.
Option Port J Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support.
Related reference Integrated Devices Integrated Devices details About this task The Integrated Devices screen details are explained as follows: Option Description USB 3.0 Setting Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. If you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default. User Accessible USB Ports Enables or disables the USB ports.
Related reference Integrated Devices Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Related tasks Serial Communication details Viewing Serial Communication Related reference System BIOS Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device. NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1.
System Profile Settings details About this task The System Profile Settings screen details are explained as follows: Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
Related tasks Viewing System Profile Settings Related reference System Profile Settings Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time. Related tasks Miscellaneous Settings details Viewing Miscellaneous Settings Related reference System BIOS Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Load Legacy Video Enables you to determine whether the system BIOS loads the legacy video (INT 10H) option ROM from the video Option ROM controller. Selecting Enabled in the operating system does not support UEFI video output standards. This field is available only for UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot mode is enabled. In-System Characterization Enables or disables In-System Characterization. This option is set to Disabled by default.
1. Click iDRAC Settings > Thermal. 2. Under SYSTEM THERMAL PROFILE > Thermal Profile, select one of the following options: • Default Thermal Profile Settings • Maximum Performance (Performance Optimized) • Minimum Power (Performance per Watt Optimized) 3. Under USER COOLING OPTIONS, set the Fan Speed Offset, Minimum Fan Speed, and Custom Minimum Fan Speed. 4. Click Back > Finish > Yes. Related reference iDRAC Settings utility Device Settings Device Settings enables you to configure device parameters.
Viewing Boot Manager To enter Boot Manager: Steps 1. Turn on, or restart your system. 2. Press F11 when you see the following message: F11 = Boot Manager If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system and try again. Related reference Boot Manager Boot Manager main menu Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order.
PXE boot The Preboot Execution Environment (PXE) is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator.
5 Installing and removing system components Safety instructions NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. CAUTION: Many repairs may only be done by a certified service technician.
2. If applicable, install the system into the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. 3. If removed, install the optional front bezel. 4. Reconnect the peripherals and connect the system to the electrical outlet. 5. Turn on the system, including any attached peripherals.
Figure 8. Removing the optional front bezel a. release latch b. bezel lock c. front bezel Figure 9. Removing the optional Quick Sync front bezel a. release latch b. bezel lock c.
Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. 2. Hook the right end of the bezel onto the chassis. 3. Fit the free end of the bezel onto the system. 4. Lock the bezel by using the key. System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system.
Figure 10. Removing the system cover a. system cover b. latch c. latch release lock Next steps 1. Install the system cover. Related tasks Removing the optional front bezel Installing the system cover Related reference Safety instructions Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system. Steps 1.
Next steps 1. If removed, install the front bezel. 2. Reconnect the peripherals and connect the system to the electrical outlet. 3. Turn on the system, including any attached peripherals. Related tasks Installing the optional front bezel Related reference Safety instructions Inside the system Figure 11. Inside the system 1. 3. 5. 7. 9. 11. 13.
Cooling shroud The cooling shroud has aerodynamically placed openings that direct the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related reference Safety instructions Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
NOTE: The procedure for removing each fan is identical. Steps Press the fan release tab and lift the cooling fan out of the cooling fan assembly. Figure 13. Removing a cooling fan 1. cooling fan assembly 3. fan release tab (6) 5. cooling fan connector on the system board (6) 2. cooling fan connector (6) 4. cooling fan (6) Next steps 1. Install the cooling fan. 2. Follow the procedure listed in the After working inside your system section.
Steps 1. Align the connector at the base of the cooling fan with the connector on the system board. 2. Slide the cooling fan into the securing slot until the tab locks into place. Next steps Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions Cooling-fan assembly The cooling fan assembly is an essential part of a server’s cooling system.
Figure 14. Removing the cooling fan assembly 1. cooling fan assembly 3. release lever (2) 5. cooling fan connector (6) 2. cooling fan (6) 4. guide pin on the system board (2) 6. guide pin on the chassis (6) Next steps 1. Install the cooling fan assembly. 2. Follow the procedure listed in the After working inside your system section.
Steps 1. Align the slots on the cooling fan assembly with the guide pins on the chassis. 2. Slide the cooling fan assembly into the chassis. 3. Lock the cooling fan assembly into the chassis by lowering the release levers until firmly seated. Figure 15. Installing the cooling fan assembly 1. cooling fan assembly 3. release lever (2) 5. cooling fan connector (6) 2. cooling fan (6) 4. guide pin on the system board (2) 6.
• Maximum supported DIMM frequency of the processors Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In each channel, the release tabs of the first socket are marked white, the second socket black, and the third socket green. Figure 16. Memory socket locations Memory channels are organized as follows: Table 29.
DIMM Type DIMMs Populated/ Channel Voltage 3 Operating Frequency (in MT/s) 1866, 1600, 1333 Maximum DIMM Rank/Channel Dual rank or single rank General memory module installation guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting, stop responding during memory configuration, or operating with reduced memory.
NOTE: Both Advanced ECC/Lockstep and Optimizer modes support memory sparing. Memory mirroring Memory mirroring offers the strongest memory module reliability mode compared to all other modes, providing improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed physical memory. Half of the installed memory is used to mirror the active memory modules.
Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module socket. 3. Lift and remove the memory module from the system. Figure 17. Removing the memory module a. memory module b. memory module socket c. memory module socket ejector (2) Next steps 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2.
4. Run the system memory test in system diagnostics. Related tasks Before working inside your system Removing the cooling shroud Removing the cooling fan assembly After working inside your system Related reference Safety instructions Processors and heat sinks Use the following procedure when: • • • Removing and installing a heat sink Installing an additional processor Replacing a processor NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket.
Figure 19. Removing a heat sink 1. retention screw (4) 3. processor shield 2. heat sink 4. retention screw slot (4) Next steps 1. Replace the heat sink(s) and processor(s). 2. Follow the procedure listed in the After working inside your system section.
NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket. 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the Phillips #2 screwdriver ready. If installed, remove the full-length PCIe card(s). Remove the cooling shroud. Remove the heat sink. WARNING: The processor is hot to touch for some time after the system has been powered down.
Figure 20. Processor shield 1. close first socket release lever 3. processor 5. unlock icon 2. lock icon 4.
Figure 21. Removing a processor 1. 3. 5. 7. close first socket-release lever processor processor shield socket 2. 4. 6. 8. pin-1 indicator of processor slot (4) open first socket-release lever socket keys (4) Next steps 1. 2. 3. 4. Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section.
Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
Figure 22. Installing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1. 2. 3. 4. 5. Install the heat sink. If removed, reinstall the PCIe expansion card riser. If disconnected, reconnect the cables to the expansion card(s).
Related reference Safety instructions Installing a heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
4. Tighten one of the four screws to secure the heat sink to the system board. 5. Tighten the screw diagonally opposite to the first screw you have tightened. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over-tightening, tighten the retention screw until resistance is felt, and stop after the screw is seated. The screw tension should not be more than 6 in-lb (6.9 kg-cm). 6. Repeat the procedure for the remaining two screws. Next steps 1.
Next steps 1. Replace the PCIe card holder. 2. If removed, install the full-length PCIe card. 3. Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Installing the PCIe card holder Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Related reference Safety instructions Installing the PCIe card holder Prerequisites 1.
Related tasks Before working inside your system Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Related reference Safety instructions Opening and closing the PCIe card holder latch Prerequisites 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician.
b. release tab c. PCIe card holder latch Next steps Follow the procedure listed in the After working inside your system section. Cable retention bracket Cable retention bracket provides support to the installed cables. The cable retention bracket also helps to prevent the cables from moving out of place, which may result in loose connections and reduced air flow inside the server. Removing the cable retention bracket Prerequisites 1. 2. 3. 4. 5.
Related tasks Before working inside your system Removing the cooling shroud Removing the PCIe card holder Installing the cable retention bracket Installing the cooling shroud Installing the PCIe card holder After working inside your system Related reference Safety instructions Installing the cable retention bracket Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section.
Related tasks Before working inside your system Removing the cooling shroud Removing the PCIe card holder Installing the cooling shroud Installing the PCIe card holder After working inside your system Related reference Safety instructions Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for an integrated controller card. The integrated storage controller card provides the integrated storage subsystem for the internal hard drives in your system.
Figure 30. Removing the integrated storage controller card 1. integrated storage controller cable 3. integrated storage controller card connector on the system board 2. integrated storage controller card 4. integrated storage controller card holder Next steps 1. 2. 3. 4. Install the expansion card riser 1. Install the cooling shroud. Installing the integrated storage controller card. Follow the procedure listed in the After working inside your system section.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Remove the cooling shroud. Remove the expansion card riser 1. Keep the Phillips #2 screwdriver ready. Steps 1.
Related tasks Before working inside your system Removing the cooling shroud Removing expansion card risers Installing expansion card risers Installing the cooling shroud After working inside your system Related reference Safety instructions Expansion cards and expansion card riser An expansion card in the server is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus.
CAUTION: When removing the NV-RAM card ensure that, after powering down the system gracefully from the GUI or CLI, both green and amber LEDs on the card are off. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. When removing a card from riser 3, ensure that the PCIe holder latch is closed. Steps 1. Disconnect any cables connected to the expansion card. 2.
Related tasks Before working inside your system Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Related reference Safety instructions Installing an expansion card into the expansion card riser 2 or 3 Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician.
Figure 33. Installing an expansion card into the expansion card riser 2 or 3 1. expansion card 3. expansion card riser 5. expansion card connector 2. expansion card latch 4. power connector (for GPU cards) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Install any device drivers required for the card as described in the documentation for the card.
3. Disconnect any cables connected to the expansion card. 4. Remove the expansion card riser. NOTE: The expansion card riser 1 can be used only when both the processors are installed. Steps 1. Press tab A and rotate the latch clockwise. 2. Press tab B and rotate the latch downward. 3. Remove the expansion card from the expansion card riser 1. 4. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening, and then close the expansion card latch.
Related reference Safety instructions Installing an expansion card into the expansion card riser 1 Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the expansion card riser. CAUTION: Many repairs may only be done by a certified service technician.
3. Follow the procedure listed in the After working inside your system section. 4. Install any device drivers required for the card as described in the documentation for the card. Related tasks Before working inside your system Removing expansion card risers Installing expansion card risers After working inside your system Related reference Safety instructions Removing the riser 1 blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Next steps 1. Install the expansion card risers. 2. Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system Removing expansion card risers Installing expansion card risers After working inside your system Related reference Safety instructions Installing the riser 1 blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related tasks Before working inside your system Removing expansion card risers Installing expansion card risers After working inside your system Related reference Safety instructions Removing expansion card risers Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. riser guide-back (right) 5. expansion card riser 1 connector 4. riser guide-back (left) 6. riser guide-front Figure 39. Identifying connectors on the expansion card riser 1 a. expansion card slot 1 b. expansion card slot 2 c. expansion card slot 3 Figure 40. Removing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4.
Figure 41. Identifying connectors on the expansion card riser 2 a. expansion card slot 4 b. expansion card slot 5 c. power connector (for GPU cards) Figure 42. Removing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 5. expansion card riser 3 connector 98 Installing and removing system components 2. power connector (for GPU cards) 4.
Figure 43. Identifying connectors on the expansion card riser 3 (default) a. expansion card slot 6 b. expansion card slot 7 c. power connector (for GPU cards) Figure 44. Identifying connectors on the expansion card riser 3 (alternate) a. expansion card slot 6 b. power connector (for GPU cards) Next steps 1. If removed, install an expansion card on the riser. 2. If applicable, replace the expansion card riser. 3. Follow the procedure listed in the After working inside your system section.
Related reference Safety instructions Installing expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. If removed, install the expansion card(s) into the expansion card riser 1. CAUTION: Many repairs may only be done by a certified service technician.
Figure 46. Installing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4. expansion card riser 2 connector Figure 47. Installing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 2. power connector (for GPU cards) 4.
5. expansion card riser 3 connector Next steps 1. Install the expansion card(s) into the expansion card risers 2 or 3. 2. Follow the procedure listed in the After working inside your system section. 3. Install any device drivers required for the card as described in the documentation for the card. Internal dual SD module (optional) The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. You can configure the IDSDM for storage or as the OS boot partition.
Figure 48. Removing an internal SD card 1. IDSDM 3. SD card 2 5. SD card slot 1 2. SD card 1 4. SD card slot 2 Next steps Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions Installing an internal SD card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Steps 1. Locate the SD card connector on the internal dual SD module. Orient the SD card appropriately and insert the contact-pin end of the card into the slot. NOTE: The slot is keyed to ensure correct insertion of the card. 2. Press the card into the card slot to lock it into place. Figure 49. Installing an internal SD card 1. IDSDM 3. SD card 1 5. SD card slot 2 2. SD card 2 4. SD card slot 1 Next steps Follow the procedure listed in the After working inside your system section.
3. If installed, remove the SD cards. NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps 1. Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module connector, see the System board connectors section. 2. Holding the pull tab, lift the IDSDM out of the system. Figure 50. Removing the internal dual SD module (IDSDM) a. IDSDM b. pull tab c.
Related reference Safety instructions System board jumpers and connectors Installing the optional internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Loosen the captive screws that secure the network daughter card (NDC) to the system board. 2. Hold the NDC by the edges on either side of the touch point and lift the card to remove it from the connector on the system board. 3.
Installing the network daughter card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. If applicable, remove the expansion card(s) in the expansion card riser 2. Keep the Phillips #1 screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician.
Related tasks Before working inside your system Removing an expansion card from expansion card riser 2 or 3 Installing an expansion card into the expansion card riser 2 or 3 After working inside your system Related reference Safety instructions Internal USB memory key (optional) An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device.
Figure 54. Installing the internal USB memory key a. USB memory key b. USB port Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.
Figure 55. Removing the system battery a. system battery b. system battery slot 3. To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 56. Installing the system battery a. system battery b. system battery slot Next steps 1. 2. 3. 4. 5. Install the cooling shroud. Follow the procedure listed in the After working inside your system section.
NOTE: Titanium PSU is nominally rated for 200 V AC to 240 V AC input only. NOTE: When two identical PSUs are installed, power supply redundancy (1+1 – with redundancy or 2+0 – without redundancy) is configured in system BIOS. In redundant mode, power is supplied to the system equally from both PSUs when Hot Spare is disabled. When Hot Spare is enabled, one of the PSUs will be put into standby when system utilization is low in order to maximize efficiency.
Figure 57. Removing the PSU blank a. PSU blank b. PSU bay Next steps Install the PSU or PSU blank. Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 58. Installing the PSU blank a. PSU blank b. PSU bay Removing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 59. Removing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Installing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 60. Installing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector System board A system board (also known as the motherboard) is the main printed circuit board found in systems. The system board allows communication between many of the crucial electronic components of the system, such as the central processing unit (CPU) and memory, and also provides connectors for other peripherals.
i. Cable retention bracket j. Heat sink(s)/heat sink blank(s) k. Processors(s)/processor blank(s) CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap. l. Memory modules and memory module blanks m. Network daughter card Steps 1. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis.
b. system board c. system board holder Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section.
Figure 62. Installing the system board a. release pin b. system board c. system board holder Next steps 1. Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section. NOTE: The TPM plug-in module is attached to the system board and cannot be removed.
3. 4. 5. 6. k. Cooling shroud l. Power supply unit(s) Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket. Follow the procedure listed in the After working inside your system section. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at Dell.com/esmmanuals. Ensure that you: a.
If BIOS detects a new system board, and if the Service Tag is present in the backup flash device, BIOS displays the Service Tag, the status of the license, and the UEFI Diagnostics version. 2. Perform one of the following steps: After the restore process is complete, BIOS prompts to restore the system configuration data. 3. Perform one of the following steps: • • Press Y to restore the system configuration data. Press N to use the default configuration settings.
Figure 63. Installing the TPM 1. rivet slot on the system board 3. TPM 2. plastic rivet 4. TPM connector Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system Installing the system board After working inside your system Related reference Safety instructions System board jumpers and connectors Initializing the TPM for BitLocker users Steps Initialize the TPM.
Hard drives Your system supports entry hard drives and enterprise-class hard drives. Entry hard drives are designed for 5x8 operating environment with less workload rating to drives and enterprise-class drives are designed for 24x7 operating environment. Selecting the correct drive class will enable the critical areas of quality, functionality, performance, and reliability to be optimized for the target implementation. NOTE: Do not mix enterprise-class hard drives with entry hard drives.
Related reference Safety instructions Installing a 2.5 inch hard drive blank (rear) Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. Steps Insert the hard drive blank into the hard drive slot until it clicks into place. Figure 65. Installing a 2.5 inch hard drive blank (rear) Next steps Follow the procedure listed in the After working inside your system section. Related reference Safety instructions Removing a 3.
Figure 66. Removing a 3.5-inch hard drive blank a. hard drive blank b. release button Next steps If applicable, install the front bezel. Related tasks Removing the optional front bezel Installing the optional front bezel Related reference Safety instructions Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel.
Related tasks Removing the optional front bezel Installing the optional front bezel Related reference Safety instructions Removing a hot swappable hard drive or SSD Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Related tasks Before working inside your system Removing the optional front bezel Installing the optional front bezel Related reference Safety instructions Installing a hot-swap hard drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 69. Installing a hot-swappable hard drive or SSD a. release button b. hard drive or SSD carrier c. hard drive or SSD carrier handle Related tasks Removing a 3.5-inch hard drive blank Removing a hard drive from a hard drive carrier Prerequisites 1. Keep the Phillips #1 screwdriver ready. 2. Remove the hot swappable hard drive carrier from the system. Steps 1. Remove the screws from the slide rails on the hard drive carrier. 2. Lift the hard drive out of the hard drive carrier. Figure 70.
Installing a hard drive into a hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
4. Remove the cooling fan assembly. 5. Remove all hard drives. Steps 1. Disconnect the SAS/SATA data, signal, and power cable(s) from the backplane. 2. Press the release tabs and lift the backplane upward and slide it toward the back of the chassis. NOTE: To prevent damage to the control panel flex cable, unlatch the blocking tab on the connector before removing the flex cable. Do not bend the flex cable at the connector. To unlatch the blocking tab for the x12 backplane, pull the locking tab up.
Figure 73. Cabling diagram—3.5 inch (x12) SAS/SATA backplane 1. hard drive backplane 3. backplane signal connector 0 5. integrated storage controller card 2. system board 4. backplane signal connector 1 Next steps 1. Install the hard drive backplane. 2. Follow the procedure listed in the After working inside your system section.
Installing the hard drive backplane Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. Install the hard drives in their original locations. 4. Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system Installing a hot-swap hard drive Installing the cooling fan assembly Installing the cooling shroud After working inside your system Related reference Safety instructions Removing the optional hard drive backplane (rear) Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Figure 75. Removing the optional 2.5 inch (x2) hard drive backplane 1. SAS cable 3. hard drive connector (2) 5. backplane signal cable 2. release pin 4. power cable Related tasks Before working inside your system Removing a hot swappable hard drive or SSD After working inside your system Related reference Safety instructions Installing the optional hard drive backplane (rear) Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Steps 1. Align the notches on the backplane with the notches on the chassis. 2. Lift the release pin and slide the backplane toward the back of the chassis until firmly seated. 3. Release the release pin to lock the backplane to the chassis. 4. Reconnect all the cables to the backplane. Figure 76. Installing the optional 2.5 inch (x2) hard drive backplane 1. SAS cable 3. hard drive connector (2) 5. backplane signal cable 2. release pin 4. power cable Next steps 1.
emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. Replacing an optional SD vFlash media card Steps 1. Locate the SD vFlash media slot on the system. 2. To remove the SD vFlash media card, push the card inward to release it, and pull the card from the card slot. Figure 77. Removing the SD vFlash media card a. SD vFlash media card b. SD vFlash media card slot 3.
Steps 1. Remove the screw securing the vFlash media unit to the chassis. 2. Remove the cable from the vFlash media unit and the backplane. 3. Slide the vFlash media unit toward the front of chassis and lift it out of the system. Figure 79. Removing the vFlash media unit 1. cable 3. vFlash media unit 5. standoff 2. screw 4. vFlash media slot Next steps Follow the procedure listed in the After working inside your system section.
Steps 1. Slide the vFlash media unit in and align it with the v Flash media slot on the back of the chassis. 2. Connect the cable to the vFlash media unit. 3. Insert and tighten the screw securing the vFlash media unit to the chassis. Figure 80. Installing the vFlash media unit 1. cable 3. vFlash media unit 5. standoff 2. screw 4. vFlash media slot Next steps Follow the procedure listed in the After working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Installing the control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the T15 Torx screwdriver handy. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Related reference Safety instructions Removing the I/O panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the T15 Torx screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician.
Related tasks Before working inside your system Removing the hard drive backplane Installing the I/O panel After working inside your system Related reference Safety instructions Installing the I/O panel Prerequisites 1. Follow the safety guidelines listed in safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the T15 Torx screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician.
Figure 84. Installing the I/O panel 1. I/O panel cable 3. screw (3) 5. chassis 2. hard drive backplane 4. I/O panel Next steps Follow the procedure listed in the After working inside your system section.
6 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
7 Jumpers and connectors Topics: • • • System board jumper settings System board jumpers and connectors Disabling a forgotten password System board jumper settings Table 35. System board jumper settings Jumper Setting PWRD_EN Description The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5).
System board jumpers and connectors Figure 85. System board jumpers and connectors Table 36.
Item Connector Description 17 J_TPM_MODULE Trusted Platform Module connector 18 J_RISER_2AX Riser 3 connector 19 J_RISER_1AX Riser 1 connector 20 J_RISER_2BX Riser 2 connector 21 J_RISER_1BX Riser 1 connector 22 J_RISER_3AX Riser 3 connector 23 J_QS Quick Sync bezel connector 24 J_RISER_3BX Riser 3 connector 25 J_SATA_B Internal SAS connector 26 J_STORAGE Mini PERC connector 27 J_USB_INT Internal USB port 28 J_SATA_A Internal SAS connector 29 BAT Battery connector 3
Steps 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6.
8 Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting the video subsystem Prerequisites NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. Steps 1. Check the cable connections (power and display) to the monitor. 2. Check the video interface cabling from the system to the monitor. 3. Run the appropriate diagnostic test. Results If the tests run successfully, the problem is not related to video hardware.
Related reference Getting help System board jumper settings Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps 1. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon. 2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition. 3.
Troubleshooting a serial I/O device Steps 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. 3. Turn off the system and the serial device, and swap the serial device with a compatible device. 4. Turn on the system and the serial device.
Steps 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Remove the following components (if installed) from the system: • • • • • • • • • • • • • • Power supply unit(s) Optical drive Hard drives Hard drive backplane USB memory key Hard drive tray Cooling shroud Expansion card risers (if installed) Expansion cards Cooling fan assembly (if installed) Cooling fans Memory modules Processor(s) and heat sink(s) System board 4.
• • • • processor(s) and heat sink(s) memory modules hard drive carriers/cage hard drive backplane 4. Ensure that all cables are properly connected. 5. Install the system cover. 6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section. Next steps If the problem persists, see the Getting help section.
Troubleshooting power source problems Steps 1. Press the power button to ensure that your system is turned on. If the power indicator does not glow when the power button is pressed, press the power button firmly. 2. Plug in another working power supply unit to ensure that the system board is not faulty. 3. Ensure that no loose connections exist. For example, loose power cables. 4. Ensure that the power source meets applicable standards. 5. Ensure that there are no short circuits. 6.
From RACADM commands: 1. Run the command racadm help system.thermalsettings For more information, see the Integrated Dell Remote Access User’s Guide at Dell.com/idracmanuals. Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
If the memory settings match the installed memory but the problem still persists, go to step 12. 5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6. Remove the system cover. 7. Check the memory channels and ensure that they are populated correctly. NOTE: See the system event log or system messages for the location of the failed memory module. Reinstall the memory device. 8. Reseat the memory modules in their sockets. 9. Install the system cover. 10.
Related reference Getting help Troubleshooting an SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
8. Ensure that a power cable is properly connected to the drive. 9. Install the system cover. Next steps If the problem persists, see the Getting help section. Related reference Getting help Troubleshooting a tape backup unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Depending on the results of the diagnostics test, proceed as needed through the following steps. 2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a) Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration. See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
Installing the system cover Related reference Getting help Using system diagnostics Safety instructions Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Troubleshooting processors Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Run the appropriate diagnostics test.
9 Getting help Topics: • • Contacting Dell Documentation feedback Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: Steps 1.
