Users Guide

138 Using GUI Console Redirection
I see video corruption on my
screen. How do I fix this
issue?
In the Console Redirection window, click Refresh to refresh the screen.
NOTE: Clicking Refresh several times may be required to correct the video
corruption.
During Console
Redirection, the keyboard
and mouse became locked
after coming back from
hibernation on a
Windows 2000 system.
What caused this to
happen?
To resolve this issue, you must reset the DRAC 5 by running the racadm
racreset command.
I cannot see the bottom of
the system screen from the
Console Redirection
window.
Ensure that the management station’s monitor resolution is set to
1280x1024.
During Console
Redirection, the mouse
became locked after coming
back from hibernation on a
Windows Server 2003
system. Why did this
happen?
To resolve this issue, select a different operating system than Windows for
mouse acceleration from the virtual KVM (vKVM) window pull-down
menu, wait 5 to 10 seconds, and then select Windows again. If the problem
is not resolved, you must reset the DRAC 5 by running the racadm racreset
command.
If the problem is still not resolved, you must reset the DRAC 5 by running
the racadm racreset hard command.
Why aren’t the vKVM
keyboard and mouse
working?
You must set the USB controller to On with BIOS support in the BIOS
settings of the managed system. Restart the managed system and press
<F2> to enter setup. Select Integrated Devices, and then select USB
Controller. Save your changes and restart the system.
Why does the managed
system console screen go
blank when Windows has a
blue screen?
The managed system does not have the correct ATI video driver. You must
update the video driver by using the Dell PowerEdge Installation and Server
Management CD.
Why do I get a blank screen
on the remote console after
completing a Windows 2000
installation?
The managed system does not have the correct ATI video driver. The
DRAC 5 Console Redirection will not run correctly on the SVGA video
driver on the Windows 2000 distribution CD. You must install
Windows 2000 by using the Dell PowerEdge Installation and Server
Management CD to ensure that you have the latest, supported drivers for
the managed system.
Table 7-7. Using Console Redirection: Frequently Asked Questions
(continued)
Question Answer