Reference Guide

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Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an
active internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical assistance, or customer-service issues:
1. Go to Dell.com/support.
2. Select your country from the drop-down menu on the bottom right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Global Technical Support.
b. The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global
Technical Support team.
Quick Resource Locator
Use the Quick Resource Locator (QRL) to get immediate access to DSMS Solution information. This
information provides access to reference documentation, a link to the Dell support page, and links to
hardware-specific QRL pages, which include how-to videos. You can access this information by visiting
www.dell.com/QRL or by using your smartphone or tablet and scanning the QR code below.
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