Dell PowerEdge R730 Owner's Manual Regulatory Model: E31S Series Regulatory Type: E31S001 July 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Dell PowerEdge R730 system overview.........................................................................8 Supported configurations for the PowerEdge R730 system.................................................................................... 8 Front panel ......................................................................................................................................................................... 10 3.5 inch hard drive chassis.............................
Setting up your system.................................................................................................................................................... 34 iDRAC configuration......................................................................................................................................................... 34 Options to set up iDRAC IP address.......................................................................................................................
Removing a heat sink................................................................................................................................................. 88 Removing a processor................................................................................................................................................90 Installing a processor..................................................................................................................................................
Installing the system board......................................................................................................................................144 Trusted Platform Module............................................................................................................................................... 147 Installing the Trusted Platform Module................................................................................................................
Troubleshooting a USB device......................................................................................................................................187 Troubleshooting iDRAC Direct - USB XML configuration..................................................................................... 188 Troubleshooting iDRAC Direct - Laptop connection...............................................................................................188 Troubleshooting a serial input and output device.........
1 Dell PowerEdge R730 system overview The Dell PowerEdge R730 systems are rack servers that support up to two Intel Xeon E5-2600 v3 or Xeon E5-2600 v4 processors, up to 24 DIMMs, and 16 hard drives or solid state drives (SSDs).
Figure 1.
Front panel The front panel provides access to the features available on the front of the server, such as the power button, NMI button, system identification tag, system identification button, and USB and VGA ports. The diagnostic LEDs or the LCD panel is prominently located on the front panel. The hot swappable hard drives are accessible from the front panel. 3.5 inch hard drive chassis Figure 2. Front panel features (3.5-inch hard drive chassis) 1. 3. 5. 7. 9. 11. 13.
Table 1. Front panel featuress (3.5-inch hard drive chassis) (continued) Item Indicator, button, or connector Icon Description ● If the system stops responding during POST, press and hold the system ID button (for more than five seconds) to enter BIOS progress mode. ● To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button (for more than 15 seconds). 4 Video connector Enables you to connect a VGA display to the system.
2.5 inch hard drive chassis Figure 3. Front panel features (2.5-inch hard drive/SSD chassis) 1. 3. 5. 7. 9. 11. 13. Power button System identification button LCD menu buttons LCD panel vFlash media card slot USB management port/iDRAC Direct Tape drive slot 2. 4. 6. 8. 10. 12. 14. NMI button Video connector Information tag Hard drives USB port Optical drive Quick Sync Table 2. Front panel features (2.
Table 2. Front panel features (2.5-inch hard drive/SSD chassis) (continued) Item Indicator, button, or connector Icon Description 4 Video connector Enables you to connect a VGA display to the system. 5 LCD menu buttons Enable you to navigate the control panel LCD menu. 6 Information tag Contains system information such as service tag, NIC, MAC address for your reference. The information tag is a slide-out label panel.
Figure 4. LCD panel features Table 3. LCD panel features Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: ● Press and hold the button to increase scrolling speed. ● Release the button to stop. NOTE: The display stops scrolling when the button is released. After 45 seconds of inactivity, the display starts scrolling.
Setup menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option Description iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. Set error Select SEL to view LCD error messages in a format that matches the IPMI description in the SEL.
Back panel Figure 5. Back panel features 1. 3. 5. 7. 9. 11. System identification button iDRAC8 Enterprise port Serial connector USB port Ethernet connector Power supply unit 2 2. 4. 6. 8. 10. System identification connector Half-height PCIe expansion card slot Video connector Full-height PCIe expansion card slot Power supply unit 1 Table 4.
Table 4. Back panel features (continued) Item Indicator, button, or connector Icon Description 8 Full-height PCIe expansion card slot (4) Enables you to connect up to four full-height PCI Express expansion cards.
Table 5. Diagnostic indicators (continued) Icon Description Condition Corrective action Temperature indicator The indicator flashes amber if the system experiences a thermal error (for example, the ambient temperature is out of range or fan failure). Ensure that none of the following conditions exist: ● A cooling fan has been removed or has failed. ● System cover, cooling shroud, EMI filler panel, memory module blank, or back filler bracket is removed. ● Ambient temperature is too high.
Table 6. Hard drive indicator codes (continued) Drive-status indicator pattern Condition NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. Figure 8. NIC Indicator Codes 1. link indicator 2. activity indicator Table 8. NIC indicators Convention Status Condition A Link and activity indicators are off. The NIC is not connected to the network. B Link indicator is green.
Figure 9. AC PSU status indicator 1. AC PSU status indicator/handle Table 9. AC PSU status indicators Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and the PSU is operational. B Flashing green When the firmware of the PSU is being updated, the PSU handle flashes green. C Flashing green and turns off When hot-adding a PSU, the PSU handle flashes green five times at 4 Hz rate and turns off.
Figure 10. DC PSU status indicator 1. DC PSU status indicator Table 10. DC PSU status indicators Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and that the PSU is operational. B Flashing green When hot-adding a PSU, the PSU indicator flashes green. This indicates that there is a PSU mismatch with respect to efficiency, feature set, health status, and supported voltage. Ensure that both the PSUs are of the same capacity.
Figure 11. iDRAC Direct LED indicator codes 1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 11. iDRAC Direct LED indicators Convention iDRAC Direct LED indicator pattern Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. B Flashing green Indicates file transfer or any operation tasks.
Quick Sync indicator codes Figure 12. Quick Sync 1. Quick Sync Status Indicator 2. Quick Sync Activation Button Table 13. Quick Sync indicator codes Quick Sync indicator pattern Condition Slow blink Quick Sync is waiting to be configured from iDRAC. Solid Quick Sync is ready to transfer. Blinks three times rapidly and then turns off Quick Sync feature is disabled from iDRAC. Blinks continuously when the mobile device touches antenna Indicates data transfer activity.
2 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.
Table 14. (continued) Task Document Location For information about updating drivers and www.dell.com/support/drivers firmware, see the Methods to download firmware and drivers section in this document. Managing your system For information about systems management software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. https://www.dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • • • • • • • • • • • Chassis dimensions Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications Chassis dimensions This section describes the physical dimensions of the system. Figure 13.
Table 15. Dimensions of the Dell PowerEdge R730 system Xa Xb Y Za (with bezel) Za (without bezel) Zb Zc 482.4 mm 444.0 mm 87.3 mm 32.0 mm 18.0 mm 684.0 mm 723.0 mm Chassis weight This section describes the weight of the system. Table 16. Chassis weight System Maximum weight (with all hard drives/SSDs) PowerEdge R730 ● 31.5 kg (69.45 lb) (3.5-inch hard drive systems) ● 31.4 kg (69.23 lb) (2.
Table 18.
Ports and connectors specifications USB ports The PowerEdge R730 system supports: ● USB 2.0-compliant ports on the front panel ● USB 3.0-compliant ports on the back panel ● internal USB 3.0-compliant port The following table provides more information about the USB specifications: Table 21. USB specifications System Front panel Back panel Internal PowerEdge R730 Two 9-pin, USB 3.0-compliant ● One 4-pin, USB 2.0ports compliant port ● One USB management port/ iDRAC Direct One 9-pin, USB 3.
Table 22. Supported video resolution options (continued) Resolution Refresh rate (Hz) Color depth (bits) 1024x768 60,75, 85 8, 16, 32 1152x864 60,75, 85 8, 16, 32 1280x1024 60,75 8, 16, 32 1440x900 60 8, 16, 32 Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 23.
Table 28. Operating temperature de-rating specifications Operating temperature de-rating Specifications Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft) above 950 m (3,117 ft). 35°C to 40°C (95°F to 104°F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft) above 950 m (3,117 ft). 40°C to 45°C (104°F to 113°F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft) above 950 m (3,117 ft).
Expanded operating temperature Table 32. Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5°C to 40°C at 5% to 85% RH with 29°C dew point. NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate continuously in temperatures as low as 5°C and as high as 40°C. For temperatures between 35°C and 40°C, de-rate maximum allowable temperature by 1°C per 175 m above 950 m (1°F per 319 ft).
4 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5.
NOTE: Ensure that you change the default user name and password after setting up the iDRAC IP address. Log in to iDRAC You can log in to iDRAC as: ● iDRAC user ● Microsoft Active Directory user ● Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC.
Downloading the drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to Dell.com/support/drivers. 2. In the Drivers & Downloads section, type the Service Tag of your system in the Service Tag or Express Service Code box, and then click Submit.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
Viewing System Setup To view the System Setup screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
Integrated Devices on page 55 Serial Communication on page 58 System Profile Settings on page 59 Miscellaneous Settings on page 61 iDRAC Settings utility on page 63 Device Settings on page 63 Related tasks Viewing System BIOS on page 39 Viewing System BIOS To view the System BIOS screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description System Security Specifies options to configure the system security settings, such as system password, setup password, Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system. Miscellaneous Settings Specifies options to change the system date, time, and so on. Related references System BIOS on page 38 Related tasks Viewing System BIOS on page 39 Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI.
Boot Settings details About this task The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. This option is set to BIOS by default.
● Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. ● For the latest information about supported operating systems, go to Dell.com/ossupport.
Viewing Network Settings To view the Network Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings.
Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings. 5.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security.
Option Description UEFI Variable Access Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
Using your system password to secure your system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your system. 2. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password.
● You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes. Related references System Security on page 44 System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version.
Option Description System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer. System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware.
Memory Settings details About this task The Memory Settings screen details are explained as follows: Option Description System Memory Size Specifies the memory size in the system. System Memory Type Specifies the type of memory installed in the system. System Memory Speed Specifies the memory speed. System Memory Voltage Specifies the memory voltage. Video Memory Specifies the amount of video memory. System Memory Testing Specifies whether the memory tests are run during system boot.
Viewing Processor Settings To view the Processor Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Processor Settings.
Option Description processor cores to transition into a lower power idle state. This option can only be enabled if the operating system supports it. It is set to Disabled by default. Configurable TDP Enables you to reconfigure the processor Thermal Design Power (TDP) levels during POST based on the power and thermal delivery capabilities of the system. TDP verifies the maximum heat the cooling system is needed to dissipate. This option is set to Nominal by default.
Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click SATA Settings.
Option Description Port C Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Port D Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive.
Option Description Port H Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Port I Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive.
Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Integrated Devices.
Option Description Embedded Video Controller Enables or disables the Embedded Video Controller option. This option is set to Enabled by default. Current State of Embedded Video Controller Displays the current state of the embedded video controller. The Current State of Embedded Video Controller option is a read-only field.
Option Description Slot 7 Bifurcation Controls the bifurcation of PCIe cards installed in the specified slot. NOTE: This slot bifurcation is supported only in seven slot systems. ● When set to default, the slot operates at the default bifurcation for that slot. ● When set to x4x4 the slot bifurcates to two links.
Option Description Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can also be enabled and the port address can be specified. This option is set to Auto by default. Serial Port Address Enables you to set the port address for serial devices. This option is set to Serial Device 1=COM2, Serial Device 2=COM1 by default. NOTE: You can use only Serial Device 2 for the Serial Over LAN (SOL) feature.
Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Profile Settings.
Option Description Memory Patrol Scrub Sets the memory patrol scrub frequency. This option is set to Standard by default. Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default. Uncore Frequency Enables you to select the Processor Uncore Frequency option. Energy Efficient Policy Number of Turbo Boot Enabled Cores for Processor 1 Monitor/Mwait Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Miscellaneous Settings.
iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC settings utility. NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.
Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded system management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell EMC system embedded Unified Extensible Firmware Interface (UEFI) applications.
Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup.
6 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel (optional) System cover Inside the system Cooling shroud Cooling fans Cooling fan assembly System memory Processors and heat sinks PCIe card holder Cable retention bracket Integrated storage controller card Expansion cards and expansion card riser IDSDM Network daughter card Internal
NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be populated always with either a component or with a blank. Before working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Turn off the system, including any attached peripherals. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If installed, remove the front bezel. 4.
● Tyco Electronics 58433-3 or equivalent ● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding). Front bezel (optional) The front bezel is attached to the front side of the system and prevents accidents while removing the hard drive or when pressing the reset or power button. The front bezel can also be locked for additional security.
Figure 15. Removing the optional Quick Sync front bezel a. release latch b. bezel lock c. Quick Sync bezel Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. 2. Hook the right end of the bezel onto the chassis. 3. Fit the free end of the bezel onto the system. 4. Lock the bezel by using the key.
Figure 16. Installing the optional front bezel a. bezel lock b. front bezel Figure 17. Installing the Quick Sync bezel a. bezel lock b.
System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system. Removing the system cover activates the intrusion switch. Removing the system cover Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Turn off the system, including any attached peripherals. Disconnect the system from the electrical outlet and disconnect the peripherals. If installed, remove the optional bezel. Steps 1.
Related references Safety instructions on page 66 Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Ensure that all internal cables are connected and placed out of the way, and no tools or extra parts are left inside the system. Steps 1. Align the slots on the system cover with the tabs on the chassis. 2. Push the system cover latch down.
Related references Safety instructions on page 66 Related tasks Installing the optional front bezel on page 69 Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Installing the cooling shroud on page 75 After working inside your system on page 67 Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician.
Related tasks Before working inside your system on page 67 Installing a cooling fan on page 77 After working inside your system on page 67 Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. NOTE: The procedure for installing each fan is identical. Steps 1. Align the connector at the base of the cooling fan with the connector on the system board. 2.
Figure 24. Removing the cooling fan assembly 1. cooling fan assembly 3. release lever (2) 5. cooling fan connector (6) 2. cooling fan (6) 4. guide pin on the system board (2) 6. guide pin on the chassis (6) Next steps 1. Install the cooling fan assembly. 2. Follow the procedure listed in the After working inside your system section.
CAUTION: Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly. Incorrectly installed cables may get damaged. Steps 1. Align the slots on the cooling fan assembly with the guide pins on the chassis. 2. Slide the cooling fan assembly into the chassis. 3. Lock the cooling fan assembly into the chassis by lowering the release levers until firmly seated. Figure 25. Installing the cooling fan assembly 1. cooling fan assembly 3.
Memory bus operating frequency can be 1866 MT/s, 2133 MT/s, or 2400 MT/s depending on the following factors: ● ● ● ● DIMM type (RDIMM or LRDIMM) Number of DIMMs populated per channel System profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized) Maximum supported DIMM frequency of the processors Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels.
Table 36. Memory population DIMM Type DIMMs Populated/ Channel RDIMM 1 Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel 2400, 2133, 1866 Dual rank or single rank 2400, 2133, 1866 Dual rank or single rank 3 1866 Dual rank or single rank 1 2400, 2133, 1866 Quad rank 2400, 2133, 1866 Quad rank 2133, 1866 Quad rank 2 LRDIMM Voltage 2 1.2 V 1.
Memory optimized independent channel mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. Memory sparing NOTE: To use memory sparing, this feature must be enabled in System Setup. In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank, and the failed rank is disabled.
Table 38.
Table 39.
Table 39.
Figure 27. Removing the memory module a. memory module b. memory module socket c. memory module socket ejector (2) Next steps 1. Install the memory module. NOTE: If you are removing the memory module permanently, install a memory module blank. 2. Install the cooling shroud. 3. If removed, install the 165 W heat sink. 4. Follow the procedure listed in the After working inside your system section.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Removing the cooling fan assembly. If installed, remove the 165 W heat sink. Remove the cooling shroud. Steps 1.
The system should have already changed the value to reflect the installed memory. 5. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly seated in the memory module socket. 6. Run the system memory test in system diagnostics.
Figure 29. Removing a heat sink 1. retention screw (4) 3. processor shield 2. heat sink 4. retention screw slot (4) Figure 30. Removing a 165 W heat sink 1. heat sink 3. processor socket 2. retention screw (4) 4. retention screw slot (4) Next steps 1. Replace the heat sink(s) and processor(s). 2. Replace the processor and heat sink. 3. Follow the procedure listed in the After working inside your system section.
Removing an expansion card from expansion card riser 2 or 3 on page 106 Removing the cooling shroud on page 74 Removing a processor on page 90 Installing a processor on page 93 Installing a heat sink on page 94 Installing the cooling shroud on page 75 Installing an expansion card into the expansion card riser 2 or 3 on page 108 After working inside your system on page 67 Removing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 31. Processor shield 1. close first socket release lever 3. processor 5. unlock icon 2. lock icon 4.
Figure 32. Removing a processor 1. 3. 5. 7. close first socket-release lever processor processor shield socket 2. 4. 6. 8. pin-1 indicator of processor slot (4) open first socket-release lever socket keys (4) Next steps 1. 2. 3. 4. Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section.
Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
Figure 33. Installing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1. 2. 3. 4. 5. Install the heat sink. If removed, reinstall the PCIe expansion card riser. If disconnected, reconnect the cables to the expansion card(s).
3. Remove the cooling shroud. 4. Install the processor. 5. Keep the Phillips #2 screwdriver ready. Steps 1. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 2. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the top of the processor. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket.
Figure 35. Installing the heat sink 1. retention screw (4) 3. processor shield 2. heat sink 4. retention screw slot (4) Figure 36. Installing the 165 W heat sink 1. heat sink 3. processor shield 2. retention screw (4) 4. retention screw slot (4) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the processor information matches the new system configuration. 3.
PCIe card holder The PCIe card holder can be extended to support a full length PCIe card. This will prevent any damage to the card that may occur due to its length. Removing the PCIe card holder Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. If installed, remove the full-length PCIe card. CAUTION: Many repairs may only be done by a certified service technician.
Installing the PCIe card holder on page 98 Installing an expansion card into the expansion card riser 2 or 3 on page 108 After working inside your system on page 67 Installing the PCIe card holder Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician.
Opening and closing the PCIe card holder latch Prerequisites 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Cable retention bracket Cable retention bracket provides support to the installed cables. The cable retention bracket also helps to prevent the cables from moving out of place, which may result in loose connections and reduced air flow inside the server. Removing the cable retention bracket Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section.
Removing the cooling shroud on page 74 Installing the cable retention bracket on page 101 Installing the cooling shroud on page 75 Installing the PCIe card holder on page 98 After working inside your system on page 67 Installing the cable retention bracket Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. If installed, remove the cooling shroud. Remove the PCIe card holder.
Removing the cooling shroud on page 74 Installing the cooling shroud on page 75 Installing the PCIe card holder on page 98 After working inside your system on page 67 Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for an integrated storage controller card. The integrated storage controller card provides the integrated storage subsystem for the internal hard drives in your system.
Figure 43. Removing the integrated storage controller card 1. integrated storage controller cable 3. integrated storage controller card connector on the system board 2. integrated storage controller card 4. integrated storage controller card holder Next steps 1. 2. 3. 4. Install the expansion card riser 1. Install the cooling shroud. Installing the integrated storage controller card. Follow the procedure listed in the After working inside your system section.
Installing the integrated storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4. 5.
Next steps 1. Install the expansion card riser 1. 2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
Table 41.
4. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion card latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. The filler bracket is necessary to maintain proper thermal conditions. 5.
Installing an expansion card into the expansion card riser 2 or 3 Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: When installing a GPU card on riser 2 or riser 3 (default), connect the GPU card power cable to the power connector on the riser. Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Install any device drivers required for the card as described in the documentation for the card.
Figure 47. Removing an expansion card from expansion card riser 1 1. tab A 3. expansion card connector 5. latch 2. expansion card riser 1 cage 4. tab B 6. expansion card Next steps 1. Install the expansion card. 2. Install the expansion card riser. 3. Follow the procedure listed in the After working inside your system section.
Steps 1. Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2. Press tab A and rotate the latch clockwise. 3. Press tab B and rotate the latch down. 4. Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion card connector. 5. Insert the card-edge connector firmly into the expansion card connector until the card is fully seated. 6. Close the latches of tab A and tab B. Figure 48.
Removing the riser 1 blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Installing the riser 1 blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Removing expansion card risers Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Figure 52. Identifying connectors on the expansion card riser 1 a. expansion card slot 1 b. expansion card slot 2 c. expansion card slot 3 Figure 53. Removing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4.
Figure 54. Identifying connectors on the expansion card riser 2 a. expansion card slot 4 b. expansion card slot 5 c. power connector (for GPU cards) Figure 55. Removing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 5. expansion card riser 3 connector 116 Installing and removing system components 2. power connector (for GPU cards) 4.
Figure 56. Identifying connectors on the expansion card riser 3 a. expansion card slot 6 b. power connector (for GPU cards) Next steps 1. If removed, install an expansion card on the riser. 2. If applicable, replace the expansion card riser. 3. Follow the procedure listed in the After working inside your system section.
Figure 57. Installing the expansion card riser 1 1. expansion card riser 1 cage 3. riser guide-back (right) 5. expansion card riser 1 connector 2. expansion card riser 1 4. riser guide-back (left) 6. riser guide-front Figure 58. Installing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 118 Installing and removing system components 2. expansion card riser 2 4.
Figure 59. Installing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 5. expansion card riser 3 connector 2. power connector (for GPU cards) 4. riser guide-back Next steps 1. Install the expansion card(s) into the expansion card risers 2 or 3. 2. Follow the procedure listed in the After working inside your system section. 3. Install any device drivers required for the card as described in the documentation for the card.
Removing the GPU card Prerequisites 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Lift the expansion card latch. 2. Close the expansion card locking tabs on the cooling shroud and the risers. 3. Hold the GPU card by its edges and slide out the GPU card at an angle to release it from the connector on the riser card. 4. Disconnect the cable from the GPU card. 5.
Installing a GPU card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
Figure 61. Installing the GPU card 1. expansion card locking tab (3) 3. PCIe card holder latch 5. expansion card riser 3 2. GPU card 4. expansion card latch Next steps Follow the procedure listed in the After working inside your system section. IDSDM The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. You can configure the IDSDM for storage or as the OS boot partition.
NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD card(s) into the corresponding slots. Steps Locate the SD card slot on the internal dual SD module, and press the card to release it from the slot. Figure 62. Removing an internal SD card 1. IDSDM 3. SD card 2 5. SD card slot 1 2. SD card 1 4. SD card slot 2 Next steps Follow the procedure listed in the After working inside your system section.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: To use an SD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: Temporarily label each SD card with its corresponding slot number before removal. Re-install the SD card(s) into the corresponding slots. Steps 1.
Removing the optional internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Next steps 1. Install the IDSDM. 2. If removed, install the SD cards. 3. Follow the procedure listed in the After working inside your system section.
Network daughter card The Network daughter card (NDC) is a small, removable mezzanine card. The NDC provides you with the flexibility of choosing different network connectivity options, for example—4 x 1GbE, 2 x 10GbE and 2 x Converged Network Adapter. Removing the network daughter card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section.
5. network daughter card (NDC) 6. back panel slot for Ethernet connectors Next steps 1. Install the NDC. 2. If removed, install the expansion card riser 1. 3. Follow the procedure listed in the After working inside your system section.
Figure 66. Installing the NDC 1. captive screw socket (2) 3. captive screw (2) 5. network daughter card (NDC) 2. connector on the system board 4. touch point (2) 6. back panel slot for Ethernet connectors Next steps 1. If applicable, install the expansion card(s) in the expansion card riser 2. 2. Follow the procedure listed in the After working inside your system section.
NOTE: To locate the internal USB port (INT_USB) on the system board, see the System board jumpers and connectors section. Replacing the optional internal USB memory key Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Locate the USB port or USB memory key on the system board. To locate the USB port, see the System board jumpers and connectors section. 2.
Related tasks Before working inside your system on page 67 After working inside your system on page 67 System battery The system battery is used to power the real-time clock and storing the BIOS settings of the system. Replacing the system battery Prerequisites NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Figure 70. Installing the system battery a. system battery b. system battery slot Next steps 1. 2. 3. 4. 5. Install the cooling shroud. Follow the procedure listed in the After working inside your system section. While booting, press F2 to enter System Setup and ensure the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit System Setup.
When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100 percent of the load, thus operating at higher efficiency. The PSU in the sleep state monitors output voltage of the active PSU. If the output voltage of the active PSU drops, the PSU in the sleep state returns to an active output state. If having both PSUs active is more efficient than having one PSU in the sleep state, the active PSU can also activate the sleeping PSU.
Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
2. Press the release latch and slide the PSU out of the chassis by using the PSU handle. Figure 73. Removing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Next steps ● If applicable, install the AC PSU. ● If applicable, install the PSU blank. Installing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 74. Installing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Wiring instructions for a DC power supply unit Your system supports up to two –(48–60) V DC power supply units (PSUs). NOTE: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself.
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding) Required wires ● One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC] ● One UL 10 AWG, 2 m maximum (stranded) red wire (V DC return) ● One UL 10 AWG, 2 m maximum green/yellow, green with a yellow stripe, stranded wire (safety ground) Assembling and connecting the safety ground wire Prerequisites NOTE: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power
Figure 76. Removing the safety ground wire 1. #6-32 nut 3. grounding post 2. spring washer 4. safety ground wire Assembling the DC input power wires Prerequisites NOTE: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices.
Figure 77. Assembling the DC Input Power Wires 1. DC wire RTN 3. captive screw (2) 5. DC power socket 2. DC power connector 4. rubber cap 6. DC wire –48 V Figure 78. Removing the DC Input Power Wires 1. wire RTN 3. captive screw (2) 5. DC power socket 2. DC power connector 4. rubber cap 6. wire –48 V Removing a DC power supply unit Prerequisites NOTE: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power and to safety grounds.
CAUTION: The system needs one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For information about the cable management arm, see the rack documentation of your system. Steps 1. Disconnect the power wires from the power source and the connector from the PSU you intend to remove. 2.
CAUTION: When connecting the power wires, ensure that you secure the wires with the strap to the PSU handle. 4. Connect the wires to a DC power source. NOTE: When installing, hot-swapping, or hot-adding a new PSU, wait for 15 seconds for the system to recognize the PSU and determine its status. The PSU status indicator turns green to signify that the PSU is functioning properly. Figure 80. Installing a DC PSU 1. release latch 3. PSU 5. PSU handle 2. power supply status indicator 4.
installed TPM plug-in module breaks the cryptographic binding, and it cannot be re-installed or installed on another system board. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the following: a. Cooling shroud b. Cooling fan assembly c. Power supply unit(s) d. All expansion card risers e. Integrated storage controller card f. Internal dual SD module g. Internal USB key (if installed) h.
Figure 81. Removing the system board a. release pin b. system board c. system board holder Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section.
Removing the integrated storage controller card on page 102 Removing the optional internal dual SD module on page 125 Replacing the optional internal USB memory key on page 130 Removing the PCIe card holder on page 97 Removing the cable retention bracket on page 100 Removing a heat sink on page 88 Removing a processor on page 90 Removing memory modules on page 85 Removing the network daughter card on page 127 Installing the system board on page 144 After working inside your system on page 67 Installing the
Figure 82. Installing the system board a. release pin b. system board c. system board holder Next steps 1. Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section. NOTE: The TPM plug-in module is attached to the system board and cannot be removed.
3. 4. 5. 6. k. Cooling shroud l. Power supply unit(s) Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket. Follow the procedure listed in the After working inside your system section. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at Dell.com/esmmanuals. Ensure that you: a.
Steps 1. Turn on the system. If BIOS detects a new system board, and if the Service Tag is present in the backup flash device, BIOS displays the Service Tag, the status of the license, and the UEFI Diagnostics version. 2. Perform one of the following steps: ● Press Y to restore the Service Tag, license, and diagnostics information. ● Press N to navigate to the Dell Lifecycle Controller based restore options. ● Press F10 to restore data from a previously created Hardware Server Profile.
Figure 83. Installing the TPM 1. rivet slot on the system board 3. TPM 2. plastic rivet 4. TPM connector Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 Installing the system board on page 144 After working inside your system on page 67 Initializing the TPM for BitLocker users Steps Initialize the TPM.
Hard drives Your system supports entry hard drives and enterprise-class hard drives. Entry hard drives are designed for 5x8 operating environment with less workload rating to drives and enterprise-class drives are designed for 24x7 operating environment. Selecting the correct drive class will enable the critical areas of quality, functionality, performance, and reliability to be optimized for the target implementation. NOTE: Do not mix enterprise-class hard drives with entry hard drives.
Figure 84. Removing a 2.5-inch hard drive blank a. hard drive blank b. release button Related references Safety instructions on page 66 Related tasks Removing the optional front bezel on page 68 Installing a 2.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 85. Installing a 2.
Related tasks Removing the optional front bezel on page 68 Removing a 3.5-inch hard drive blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 87. Installing a 3.5-inch hard drive blank a. hard drive blank Next steps If applicable, install the front bezel.
Figure 88. Removing a hot swappable hard drive or SSD a. release button b. hard drive or SSD carrier c. hard drive or SSD carrier handle Figure 89. Removing a 1.8 inch hot-swappable uSATA SSD carrier a. release button b. SSD carrier c.
Installing a hot swappable hard drive or solid state drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 91. Installing a 1.8 inch hot-swappable uSATA SSD carrier a. release button b. SSD carrier c. SSD carrier handle Related tasks Removing a 3.5-inch hard drive blank on page 151 Removing a 2.5-inch hard drive blank on page 149 Installing a hard drive or solid state drives into a hard drive carrier on page 156 Installing the hard drive backplane on page 166 Removing a hard drive or a solid state drive from a hard drive carrier Prerequisites 1. Keep the Phillips #1 screwdriver ready. 2.
Related video http://www.Dell.com/QRL/Server/PER730/HDD Next steps If applicable, install a hard drive into the hard drive carrier. Related tasks Removing a hot swappable hard drive or solid state drive on page 152 Installing a hot swappable hard drive or solid state drive on page 154 Installing a hard drive or solid state drives into a hard drive carrier Prerequisites Steps 1. Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the carrier. 2.
Figure 94. Removing a 1.8-inch hard drive blank a. hard drive blank b. release button Next steps If applicable, install the front bezel. Related references Safety instructions on page 66 Related tasks Removing the optional front bezel on page 68 Installing the optional front bezel on page 69 Installing a 1.8-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel.
Figure 95. Installing a 1.8-inch hard drive blank 1. hard drive blank Related references Safety instructions on page 66 Related tasks Removing the optional front bezel on page 68 Installing the optional front bezel on page 69 Removing a 1.8-inch hard drive from a hard drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Remove the hard drive carrier from the system. Steps 1. Turn the hard drive carrier. 2.
Installing a 1.8-inch hard drive into a hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. CAUTION: To prevent damage to the drives and backplane, remove the hard drives from the system before removing the backplane. CAUTION: Note the number of each hard drive and temporarily label them before you remove the hard drive so that you can replace them in the same locations. Steps 1.
Figure 99. Cabling diagram—2.5 inch (x16) SAS/SATA backplane 1. hard drive backplane expander 3. backplane signal connector 1 5. integrated storage controller card 2. hard drive backplane 4. system board Figure 100. Removing the 2.5 inch (x8) SAS/SATA backplane 1. hard drive backplane 2.
3. backplane power cable 5. backplane signal cable 4. SAS cable (2) 6. mini SAS connector (2) Figure 101. Cabling diagram—2.5 inch (x8) SAS/SATA backplane (option 1) 1. hard drive backplane 3. system board 162 Installing and removing system components 2. backplane signal connector 1 4.
Figure 102. Cabling diagram—2.5 inch (x8) SAS/SATA backplane (option 2) 1. hard drive backplane 3. system board 5. SAS B connector on the system board 2. backplane signal connector 1 4.
Figure 103. Removing the 3.5 inch (x8) SAS/SATA backplane 1. release tab (2) 3. backplane signal connector 5. mini SAS cable connector 164 Installing and removing system components 2. SAS cable (2) 4. backplane power cable 6.
Figure 104. Cabling diagram—3.5 inch (x8) SAS/SATA backplane—(option 1) 1. hard drive backplane 3. system board 2. backplane signal connector 1 4.
Figure 105. Cabling diagram—3.5 inch (x8) SAS/SATA backplane (option 2) 1. hard drive backplane 3. system board 5. SAS B connector on the system board 2. backplane signal connector 1 4. SAS A connector on the system board Next steps 1. Replace the hard drive backplane. 2. Follow the procedure listed in the After working inside your system section. Installing the hard drive backplane Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Steps 1. Use the hooks on the chassis as guides to align the hard drive backplane. 2. Lower the hard drive backplane until the release tabs snap into place. 3. Connect the SAS/SATA SSD data, signal, and power cable(s) to the backplane. Figure 106. Installing the 2.5 inch (x16) SAS/SATA backplane 1. hard drive backplane assembly 3. backplane power cable 5. SAS cable (2) 2. backplane signal cable 4. release tab (2) 6. mini SAS connector (2) Figure 107. Installing the 2.5 inch (x8) SAS/SATA backplane 1.
Figure 108. Installing the 3.5 inch (x8) SAS/SATA backplane 1. release tab (2) 3. backplane signal connector 5. mini SAS cable connector 2. SAS cable (2) 4. backplane power cable 6. hard drive backplane Next steps 1. 2. 3. 4. Replace the cooling fan assembly. Replace the cooling shroud. Install the hard drives in their original locations. Follow the procedure listed in the After working inside your system section.
Ensure you note the routing of the power and data cables inside the chassis as you remove them from the system board and the tape backup unit. You must route these cables properly when you replace them to prevent them from being pinched or crimped. 2. To remove the tape backup unit, press the release tab and slide the tape backup unit out of the tape backup unit slot.
2. If applicable, remove the tape backup unit blank by pressing the release tab and sliding the tape backup unit blank out of the chassis. 3. Slide the tape backup unit into the slot until it snaps into place. 4. Connect the power and data cables to the back of the drive and the system board. Figure 110. Installing the tape backup unit a. tape backup unit b. tape backup unit slot c. release tab Next steps Follow the procedure listed in the After working inside your system section.
Steps 1. Disconnect the power and data cables from the back of the drive. NOTE: Ensure that you note the routing of the power and data cable on the side of the system as you remove them from the system board and drive. Route these cables properly when you replace them to prevent them from being pinched or crimped. 2. To release the optical drive, press the release tab. 3. Slide the optical drive out of the system until it is free of the optical drive slot. 4.
Steps 1. Align the optical drive with the optical drive slot on the front of the chassis. 2. Slide in the optical drive until the release tab snaps into place. 3. Connect the power and data cable to the optical drive and system board. NOTE: Route the cable properly on the side of the system to prevent it from being pinched or crimped. Figure 112. Installing the optional optical drive a. optical drive b. power and data cable c.
Figure 113. Removing the SD vFlash media card a. SD vFlash media card b. SD vFlash media card slot 3. To install an SD vFlash media card, with the label side facing up, insert the contact-pin end of the SD vFlash media card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 4. Press the card inward to lock it into the slot. Figure 114. Installing the SD vFlash media card a. SD vFlash media card b.
2. From inside the system, push the control panel out of the chassis. 3. Remove all the cables connecting the control panel to the chassis. Figure 115. Removing the control panel—3.5 inch hard drive system 1. control panel 3. control panel connector cable 5. screw 174 Installing and removing system components 2. control panel board 4. USB connector cable 6.
Figure 116. Removing the control panel—2.5 inch hard drive system 1. control panel 3. control panel connector cable 5. screw (2) 2. control panel board 4. USB connector cable 6. vFlash media connector cable 4. Locate and press the tabs on the information tag. 5. Push the information tag out of the slot to remove it from the control panel. NOTE: Retain the information tag for replacement in the new control panel.
Figure 117. Removing the information tag a. information tag b. tab c. slot Next steps 1. Replace the control panel. 2. Follow the procedure listed in the After working inside your system section. Installing the control panel Prerequisites 1. Follow the safety guidelines listed in safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician.
Figure 118. Installing the control panel—3.5 inch hard drive system 1. control panel 3. control panel connector cable 5. screw 2. control panel board 4. USB connector cable 6.
Figure 119. Installing the control panel—2.5 inch hard drive system 1. control panel 3. control panel connector cable 5. screw (2) Figure 120. Installing the information tag a. information tag b. tab c. slot 178 Installing and removing system components 2. control panel board 4. USB connector cable 6.
Next steps Follow the procedure listed in the After working inside your system section.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. Systemhealth Provides the current overview of the system performance.
8 Jumpers and connectors Topics: • • • System board jumper settings System board jumpers and connectors Disabling forgotten password System board jumper settings For information on resetting the password jumper to disable a password, see the Disabling a forgotten password section. Table 44. System board jumper settings Jumper Setting PWRD_EN Description The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle.
System board jumpers and connectors Figure 121. System board jumpers and connectors Table 45.
Table 45.
Disabling forgotten password The software security features of the system include a system password and a setup password. The password jumper enables or disables password features and clears any password(s) currently in use. Prerequisites Steps 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 4. Install the system cover.
9 Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
● Compare the technical specification of the system with the external device to check the compatibility. ● Check the external device functionality with some other similar system so that we are sure that the device is working fine. ● Check any other similar external device with this system so that we are sure that the system port is working fine. For any further queries contact, Global Technical Support.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the System board jumper setting section 12. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use. 13. Reconnect and turn on each USB device one at a time. 14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the device.
4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct uses a non-routable address. Next steps If all troubleshooting fails, see the Getting help section. Related references Getting help on page 201 Troubleshooting a serial input and output device Prerequisites Steps 1. Turn off the system and any peripheral devices connected to the serial port. 2.
Next steps If the problem persists, see the Getting help section. Related references Getting help on page 201 Using system diagnostics on page 180 Troubleshooting a wet system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Troubleshooting a damaged system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
4. Enter System Setup. If the date and time displayed in System Setup are not correct, check the System Error Log (SEL) for system battery messages. Next steps If the problem persists, see the Getting help section. Related references Getting help on page 201 Troubleshooting power supply units Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
6. Reseat the power supply unit. NOTE: After installing a power supply unit, allow several seconds for the system to recognize the power supply unit and determine if it is working properly. If the problem persists, see the Getting help section. Related references Getting help on page 201 Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician.
Next steps 1. Follow the procedure listed in the After working inside your system section. 2. If the problem persists, see the Getting help section. Related references Getting help on page 201 Safety instructions on page 66 Related tasks Before working inside your system on page 67 Troubleshooting system memory Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
14. Install the system cover. 15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system. 16. If the memory problem persists, repeat step 12 through step 15 for each memory module installed. Next steps If the problem persists, see the Getting help section.
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next restart, the system displayed a message indicating the failure. If redundancy is enabled at the time of SD card failure, a critical alert is logged and chassis health will degrade. 4. Replace the failed micro SD card with a new micro SD card. 5. Install the system cover. 6. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 7.
Steps 1. Use a different tape cartridge. 2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3. Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4. Ensure that the interface cable of the tape drive is connected to the external port on the controller card. 5.
Using system diagnostics on page 180 Troubleshooting a storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and the expansion card. NOTE: Riser slots are not hot-pluggable. Steps 1. Run the appropriate diagnostic test. See the Using system diagnostics section. 2.
NOTE: Processor sockets are not hot-pluggable. Steps 1. Run the appropriate diagnostics test. See the Using system diagnostics section. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. 4. Ensure that the processor and heat sink are properly installed. 5. Install the system cover. 6. Run the appropriate diagnostic test. See the Using system diagnostics section. 7. If the problem persists, see the Getting help section.
10 Getting help Topics: • • • Contacting Dell EMC Documentation feedback Accessing system information by using QRL Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.
● A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl and navigate to your specific product or 2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section. Quick Resource Locator for PowerEdge R730 and R730xd systems Removal topic Related video Removing the system cover http://www.Dell.com/QRL/Server/PER730/Cover Removing a cooling fan http://www.Dell.
